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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
If not buying rims would use them again but will never buy rims again from them
Great Products and Services CARiD AMAZING!
Amazing customer service whether using chat or calling customer service.
I ordered a set of Savini Wheels/tires through CARiD and after I placed the order, they mistakenly sent 2 tires to my home address and 1 tire to my office address which I never even gave them. Keep in mind, none of the tires should have been sent to me. They were supposed to go to their warehouse where they mount the tires on the wheels before shipping to me. It took over a month for them to get the shipping fiasco handled and a lot of hassle on my end trying to help them get the tires to the right place. They also quoted me 5-6 weeks build time for the wheels, but they did not arrive until 12 weeks AND to top if off, the wheels did not fit properly. For some reason, the manufacturer decided to install the valve stems on the inside of the wheel, behind the spokes. Because of this, the valve stems hit the brake calipers, making the wheels unable to rotate freely. They told me the only way the wheels would now fit is if I installed flush mount valve stems (with the installation at my expense). This also meant that in order to put air in the tires, the wheels have to be removed... Who would buy wheels that you have to take off to put air in?! This should have been disclosed to be beforehand if that was the case.
They also installed TPMS (tire pressure sensors) that were not compatible with my car. After weeks of calls and emails to them, I just got the run around but eventually they offered to send me a different set of sensors for me to swap out with the labor also being at my expense. I never did receive the new sensors so I was just living with it. Then after the wheels had been on the car for about 2 months, TWO OF THE SPOKES CRACKED all the way through. I found this out when I took my car to the dealer because of noise/vibration coming from the front left wheel. They said the wheel was too dangerous to drive on and that it could have broken apart while driving. Had this have happened at high speed, I could've got in an accident or even killed. The wheels had stress fractures because they were not strong enough to handle the power of my totally stock car. I had to put my old wheels back on the car because the new ones proved to be unsafe. I notified CARiD of the structural failure and they did not bother to even respond. So now I have a set of useless wheels sitting in my garage. I have since filed a chargeback with my credit card company. There were mistakes made by both CARiD and Savini and they just kept placing the blame on eachother, leaving me hanging out to dry. Bottom line, I spent a lot of money for custom wheels that I can't even use due to improper engineering. Be warned, they are quick to take your money, but as soon as something go awry, they do not stand behind their products.
One of the best experiences I've ever had. Best Customer Service of anyone I've ever dealt with
Worst customer service
Very unprofessional
Poor English
Missed information
Poor training
Unskilled customer service
Tip for consumers:
Shop somewhere else
Products used:
None
Dear Raul,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This place is a scam. Do not use! Scam Scam Scam Scam Scam Scam Scam Scam
Scam Scam Scam Scam Scam Scam Scam Scam
Recieved damaged part they replaced not a problem will use again shipping a bit pricey
Great place to shop had no problem ordering my parts! Would recommend shopping here a+++++
It says they are a used and recycled auto parts company.
Donna Crowe
I DO NOT RECOMMEND THIS COMPANY! IT'S SPAM! BAD CUSTOMER SERVICE, TOOK MORE THAN 1 MONTH TO GET MY MONEY BACK. VERY UNHAPPY WITH CARID.COM
Dear Irina,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bad customer support, no offered return or exchange. I was left with non operative product! Pissed!
Tip for consumers:
I wouldn't advise anyone to shop online with this place
Products used:
I purchased a set of headlights for my truck from this place,they flashed as if they were on an emergency vehicle,I even took them to my dealership,and they couldn't get them to work properly.I contacted CarID and they offered nothing,no return for refund or exchange.All they did was send me a set of bulbs that were twice as big as the bulbs in the headlight assemblies.I ended up tossing them and reinstalling my factory lights.This place took my money and ran.Horrible business!So extremely pissed!!
Dear Walter,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Stacey u where very helpful and polite thanks again Jim I'll will be ordering soon
Great customer service via phone and online chat, quick to help with any issues had.
Great product and speedy delivery, I will most definitely be ordering something else really soon!
Shipping time is horrible wont order again should not have to wait 7 days for parts!
Dear Eric,
Thank you letting us know about the issue. I am sure we can sort it out. I will be more than happy to look into this issue, if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
Very good price and i had my order in 2 days, you can't beat that!
Juan and the staff was very helpful in doing a good customers services.
Don't waste your money!
The people that work here are Real stupid!,!
TWICE received wrong product,!
Dear Steve,
Please accept my apologies for the unsatisfactory assistance.
If you do not mind to share your order number with me at alison.rh@carid.com, I will be more than happy to get involved in the situation and rush the resolution.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Cliff,
Thank you for sharing your experience with our store.
We apologize for the inconvenience you have recently experienced.
This issue has been already escalated and our Wheels department is working on a resolution for you. All you need to do is provide additional pictures, video or workorder describing the issue with the wheels and tires.
Please, check your email for more details.
I look forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com