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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
This is a horrible vendor. Do your self a favor and look elsewhere. I purchased a twilight assembly for an F250 (w/BLIS) they had advertised. I paid about $112. When it arrived opened the box and the assembly appeared to be new and had the BLIS symbol on it. Naturally, I assumed it would fit my truck since they said it was the right part. Only after I had taken the old assembly off did I realize they had duped me. The F250 w/BLIS is supposed to have 4 bulb ports, the one they sent only had 3, leaving with an extra bulb and wire with no port to connect it to. I contacted CARid for a refund and not an exchange because the part already took too long to arrive and I didn't want to have to wait again because I had already received a ticket for my broken taillight. Therefore I needed to get it fixed ASAP and planned to find one locally. I had to wait a couple more days for them to request photos and my VIN. After that, they said they would not refund the part because I didn't have the original cardboard box the part came in. I had gotten rid of it because on the outside, the part appeared to the right one. They offered a $20 gift card usable on my next order; which won't happen. Now I'm stuck with a part I can't use and I'm out $112, even tho they openly admit that their advertisement was inaccurate and they sent me the wrong part. This is essentially theft. Horrible business practice and service.
The intermediary company was not honest. I made it clear that the purchase and the shipping of the product were wrong. They never offered to exchange it!
Dear Jorge,
We apologize for your experience and appreciate your feedback.
We take customer satisfaction seriously and would like the opportunity to make this right. We were unaware you had an issue with your purchase and encourage you to contact us directly so that we can resolve this matter to your satisfaction.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Mila
Consumer Relations
* Editing. After many many emails, they have finally agreed to refund me which is much appreciated.*
So I ordered caliper covers for my Kia K5 GT line. First of all, I didn't reveived the ones I had ordered and second, THEY DID NOT FIT. So I calked to have them returned and it took them about a month to send me the informations. I did everything they said, paid for insurance, and then, received an email saying my request for refund was denied. They said they were scratched ( which is absolutely false), even send a bogus picture of them with scratches, ( which I suspect they scratched them themselves) They are thieves. DO NOT ORDER ANYTHING FROM THEM..
Tip for consumers:
Worst experience ever dealing with these thieves
Products used:
Caliper covers
Dear Pascale,
We sincerely apologize for the issues you've experienced with your order of caliper covers.
It's disappointing to hear about the fitment issue with your part. We take such matters very seriously and always looking into the reason to avoid any similar issues in the future.
As for the current situation, despite the item has been sent back under a foreign label we've stepped in and processed the refund for the calipers, the funds should hit your account shortly.
Please check your email for transaction details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
Loved the grill but after its assemble all you could see was radiator!
I wish I had more info on ordering the full package
Not sure, they had what I liked!
Dear Eleanor,
We apologize for any inconvenience this may have caused.
Your feedback is crucial in helping us improve our product instructions and overall customer experience. We appreciate your suggestion and will work on providing clearer and more comprehensive details in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
I received the part I needed. Once I looked up on YouTube how to install it, it was easy. Maybe include instructions?
Google search
Very satisfying. Very easy process to deal with. I was able to navigate the website and find exactly what I wanted.
After researching my purchase I found Carid the easiest to deal with. I also felt confident that if I did have any problems I could reach them easily.
Dear Harry,
Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and that you were able to locate and purchase the items you needed quickly. We strive to provide a seamless and efficient online shopping experience for all our customers, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Who is damaged because it was packaged very very poorly I was able to use it, but it made it more difficult because of the damage …..
I thought I’d try something new
Dear Andrew,
We apologize for the frustration caused by receiving a dented part.
We strive to provide high-quality products, and it's unfortunate the part got damaged in transit. If the part arrives damaged, we recommend immediately contacting our customer service department for assistance. We always find the best possible solution and provide options that fit your needs.
Please check your email for details and let us know if you have any other questions.
Thank you,
Consumer Relations
I purchased some really good breaks and rotors and I honestly am pleased best quality and the kits are amazing prices
CARiD was the only Osceola that had break and routers as a kit thru have many payment options and the parts were great quality I love that I chose to purchase through CARiD
Dear Sequoia,
We appreciate your kind words and are thrilled to hear that you found our breaks and rotors easy to find and of excellent quality. Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable shopping experience.
Thank you,
Consumer Relations
I through the part you sent in the garbage they sent the wrong side of my fender i ordered passenger side they sent drivers side
Dear Richard,
We apologize for the inconvenience caused by receiving the incorrect part.
We understand your frustration. We do provide exchanges and refunds if you are not satisfied with your product. It does not look like we received notification that you were unhappy with the part.
Please let us know if you have any additional concerns. We would like the opportunity to make this right.
Thank you,
Consumer Relations
Not here it was to be here on 8/9/2024not happy truck was to go un for service today but did not get my order a
Dear Dave,
We apologize for the inconvenience you experienced with your order.
Please note that transit time can vary depending on the destination and the shipping carrier.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
Front Grill part for Honda CRV arrived with in 4 days and fit perfectly. I would buy from this site again.
Dear Eddie,
We appreciate your kind words and are thrilled to hear that you've had a positive experience with our product! It's great to know that we can provide the parts you need for your Honda.
Thank you,
Consumer Relations
Ordered and received the correct item. As described. It worked / fit properly in the car.
Accurate description and quality merchandise.
Dear Evan,
We're so glad to hear you had a positive experience with our service. It's wonderful to know that we were able to provide you with the part you needed quickly and efficiently. We appreciate your kind words and recommendation.
Thank you,
Consumer Relations
Ordering online was very easy. I received my order in a timely matter. What I ordered was correct.
Price of what I bought was in my budget.
The axle fit perfect and was a substantially lower price than the competitors.
Lower price and timely delivery.
Dear Chad,
We appreciate your kind words and are thrilled to hear you found our prices, availability, and shipping times to your liking. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us.
Thank you,
Consumer Relations
Delivery was very good after purchasing my desired braking system for my Gladiator Rubicon
Because of the variety of braking systems selection I was able to get my braking complete and installed on the my Gladiator Rubicon, CARiD had what I was looking for.
Dear Leon,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly. We're thrilled to hear that you received your part quickly and that it worked perfectly! It's fantastic to know our products met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
Great Service! Fast Service. Right product. Fantastic company!
Just happen to found it online.
Dear John,
We're thrilled to hear that you received your part quickly and that it worked perfectly! It's fantastic to know our products met your expectations. We strive to provide a positive experience for our customers, and your kind words are encouraging.
Thank you,
Consumer Relations
Delivered on time. The part fit perfectly. Would purchase from Carid again.
Dear Jay,
We appreciate your positive feedback! We are glad you received your order quickly and that it fits perfectly!. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us.
Thank you,
Consumer Relations
Received the shocks in perfect condition, will purchase again if i need anything
Couldn't remember, but price I think
Dear Will,
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our shipping and product. We appreciate your business and are dedicated to providing excellent service to all our customers. We are glad you found our prices competitive and that we are now your needs.
Thank you,
Consumer Relations
I love the quality of everything I've ordered haven't had a problem with anything
They have what I need when I need it
Dear Eric,
We appreciate your feedback! It's wonderful to hear that you were pleased with the quality of our parts and the shopping experience. We strive to provide a smooth and positive experience for our customers, and your kind words mean a lot to us.
Thank you,
Consumer Relations
This was a great product that fixed our issue once installed
Positive reputation, referral and past personal experiences
Dear Vinny,
We're so glad to hear that you were happy with your recent purchase! We strive to provide our customers with the best possible experience, and we're thrilled that you found our product to be exactly what you needed. Thank you for choosing us!
Thank you,
Consumer Relations
Item was exactly what needed at great price and arrived next day!
Pricing, availability and fit
Dear Michael,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly and that it fits perfectly!. We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know we met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
I didn't anticipate to receive my order this fast, so I am pleased with order.
Dear Roger,
We're thrilled to hear that you received your order quickly! We strive to provide our customers with a seamless and satisfying experience. Thank you for choosing us!
Thank you,
Consumer Relations
Found the part, got the part and it fit. Cost less than others.
Had the part
Dear James,
We appreciate your kind words and are thrilled to hear that you had a positive experience with us. We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations.
Thank you,
Consumer Relations
Company is very responsive and helpful and sell excellent products.
I have always purchased products from this company because they are helpful and usually have what I need and at a good price.
Dear Guy,
Thank you for your kind words and continued loyalty. We truly appreciate your support and are glad to hear you've consistently had positive experiences with our products.
Thank you,
Consumer Relations
Was fantastic. Ease order process and received produced unbelievably fast.
I really did not. They kind of chose me.
Dear Marvin,
Thank you for your positive feedback! We're delighted to hear that you were happy with the speed of delivery and that the product met your expectations. We appreciate you taking the time to share your experience.
Thank you,
Consumer Relations
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Michael,
We apologize for the frustration you experienced with your recent order. We understand the importance of receiving the correct part. We have already issued a full refund. Your feedback is invaluable in helping us improve our services, and we appreciate your patience during this process.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations