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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
I ordered and received what I saw. No hiccups. Website saved.
Presentation of the products caught my eye.
Had what I needed and timely delivery, price was right. Descriptions of item was accurate.
Price, availability
Dear Edward,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website, prices, and product delivery. We appreciate your business and look forward to serving you again in the future.
Thank you,
Consumer Relations
Had what I was looking for and the delivery was quick. Always great customer support.
Quality of service and products
Dear Garth,
We truly appreciate your kind words and feedback. It's wonderful to hear that you've had a positive experience with our company. We strive to provide excellent customer service and high-quality products, and we're glad to hear that we've met your expectations.
Thank you,
Consumer Relations
Good service fast shipping and good products. 👌 We will order again for you guys
Dear Leroy,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected. We strive to make your experience as smooth as possible.
Thank you,
Consumer Relations
I ordered the wrong part. And would like a refund is there an time period?
Saw it on Amazon
Dear Don,
We have hassle free 30-days return policy. The part was ordered in June, but we can try to process a return as an exception.
Please let me know if the item is in brand new condition, never installed and with the original box? I will be happy to help you.
Please reach out to me via email at the following address: support@carid.com. Include "Feedback Attn: Mila" in the subject line along with your order number. I will immediately review your account and provide the best possible solution.
Thank you,
Consumer Relations
Everything was good. I would buy again if i need another one.
Because it was the cheapest.
Dear Zakariya,
Thank you for your kind words and for choosing our website. We're so glad to hear you had a positive experience with our website, prices, and product delivery.
Thank you,
Consumer Relations
Very good customer service, as well as product quality. Item was as described and arrived quickly.
See previous comments.
The item appeared to be exactly what I was looking for.
Dear Thomas,
We appreciate you taking the time to share your positive experience. We're glad you found our customer service helpful and responsive. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
They got stuff at decent prices. Better than driving to parts store t
Idk. It was there and they have what I need
Dear Rob,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website, prices, and product delivery. We appreciate your business and look forward to serving you again in the future.
Thank you,
Consumer Relations
Ordered shipped correct product and they were for replacement of warped rotor.
Thanks
Dear Misha,
We appreciate your kind words and are thrilled to hear about your positive experience with our store. We strive to provide our customers with the best possible service and selection, and it's wonderful to know we met your needs.
Thank you,
Consumer Relations
Quick, helpful, knowledgeable service over the phone for my wheels purchase. Smooth and easy.
Excellent customer service as my inquiry turned into a sale over the phone. The sales rep answered my question and provided guidance and reassurance that the wheels I was buying met all of the proper criteria for size, width, height, etc. I was very pleasantly surprised.
Internet search
Dear Alex,
We appreciate you taking the time to share your positive experience. We're glad you found our sales service helpful and responsive. We strive to provide our customers with the best possible support experience, and we're glad that we were able to meet your needs.
Thank you,
Consumer Relations
Quick customer service and got product
Brakes work fantastic
Mechanic suggested
Dear Charles,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
I did not need to contact CARiD, everything is excellent. Thank you
Dear Carlos,
We appreciate your kind words and are thrilled to hear that you found the ordering process fast and easy. We strive to make your experience as smooth as possible.
Thank you,
Consumer Relations
It was great I would recommend other people to use this service thanks
For the great service
Dear Ronald,
We're thrilled to hear about your positive experience! It's wonderful to know that you had a great experience with our service. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
Everything arrived on time or early. Items fit as described.
Dear Rudy,
We truly appreciate your kind words and feedback. It's wonderful to hear that you've had a positive experience with our company. We strive to provide excellent customer service and high-quality products, and we're glad to hear that we've met your expectations.
Thank you,
Consumer Relations
Overall, I found what I needed and received it pretty quickly.
Dear Ryan,
We appreciate you taking the time to share your positive experience. We're glad to hear that your order arrived promptly and that the part works as expected.
Thank you,
Consumer Relations
Customer service was great. I had an issue and they resolved it quickly. Will buy from CARiD again!
Dear Christine,
We're thrilled to hear that you found our customer service helpful and responsive. We strive to provide our customers with the best possible support experience, and we're glad that we were able to meet your needs.
Thank you,
Consumer Relations
Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam. And they don't tell you the cost of shipping until after you click Apple Pay. False misrepresentation. That's a crime down here in Florida. LOSERS!
Dear Call it l.,
We are deeply sorry for the misunderstanding that occurred. The shipping cost can be shown as $0 when there is no shipping zip code entered. Once you enter the shipping address, the exact shipping cost is shown.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email goes straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I paid $285 for hood delivery and I was promised to receive it in up to 4 days.
It took them 10 days even that I paid that much money for shipping. They will promise you anything you want so you buy stuff from them.
Never again! Definitely not recommend them to anyone
Dear Greg,
Thank you for your feedback.
We are sorry to know that we did not meet your expectations this time.
The item you ordered is advertised to be shipped in 3-5 days after placing the order. Unfortunately, there is nothing we can do to speed up the shipping of the item as this is the time the manufacturer needs to prepare it for shipping.
Please, check your email inbox for details and compensation offered for the confusion caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
CarId has no interesting in assisting customers after they have given them money. Even if you think you are pretty safe with your order, having used their "My Garage" part fitting, I promise you are in danger of losing your money in exchange for nothing but a headache.
I provided my year, make and model to a customer service rep. I even gave them my VIN just to be sure that the $400 I dropped was not for the wrong parts. Weeks went by and my parts arrived (in a damaged box) but the parts themselves looked undamaged. I purchased a grill for my car, the grill that arrived looked to be the correct size, and had no obvious damage, so I proceeded with the installation. After a couple hours of installing the new grill, making note of the poor quality and mounting solutions, I discovered that the grill did not fit! Either because it was for the wrong year, or because it was such a poorly made grill that it was not designed to do anything more than pass a visual inspection. The grill was installed correctly, as per instruction. And yet it was clear the part would not allow the hood of the car to shut, or the bumper to completely reseat.
I contacted CarId, confident that the guaranteed fit they gave me would qualify me for some assistance in either getting the correct part sent to me, or at least my payment back. I did not expect that the first rep would be outright refusing to assist, and would close our conversation before even allowing me to get a transcript. Nor did I expect the second rep to be only marginally more patient prior to directing me to their return policy and then doing the same. Their policy states if you so much as take the parts out and attempt to install them, you are cooked. There was no way to tell this grill was incorrect prior to installation, but then again perhaps that was the intention. After all what better way to make money than to sell bogus parts and then refuse to assist afterward.
Tip for consumers:
I think everyone using the website should be aware that even if the website says it will fit their car, it very possibly will not. And I think everyone that uses the website should know that even if the parts they were guaranteed to fit do not actually fit, they will be refused any sort of reimbursement.
Products used:
I did not end up using any products, as they were all garbage. However I purchased a "grill" for nearly $400.
Dear Gabriel,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased what I thought from the image that was supplied to me by this company for. Hood nuts, especially for the price that I paid. What I received was only one and in the image that I will provide. You can clearly see 4. And I do not see under any description that it's only one that you be purchasing. Especially when you need 4 because you need 2 on each hinge very dissatisfied. And very misleading to the public. https://www.carid.com/2020-dodge-ram-hoods/mopar-hood-hinge-nut*******661
Tip for consumers:
Before you place an order with this company, I highly recommend that you call them first to make sure you're getting what you believe. You're paying for
Products used:
The product that I purchased now I need to go elsewhere to purchase 3 more.
Dear James,
Thank you for bringing this issue to our attention.
We are sorry to hear about the confusion and your unsatisfactory experience with our store.
From the picture you provided, I see the product name indicates that this is only 1 nut, not "nuts". However, we do admit that the description should be more accurate and will be updating the product page soon.
Please, check your email inbox for details and compensation offered for the inconvenience caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A DEFECTIVE PART THEY WILL REFUSE YOUR REQUEST. PARTS WANT FIT OR LEAK.
Tip for consumers:
Don't buy from this site is my only suggestion.
Products used:
Old part I pulled off at the start.
Dear Customer,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconvenience with your order.
We are gladly accepting all products in brand new (uninstalled) condition within 30 days return period and with the original box for return. In case the product was delivered damaged or defective, we always ask to contact our customer service department as soon as possible to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
Please get back to me at support@carid.com with the email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
My husband ordered a part for my car the wrong one was sent. We sent it back and tried again for the correct part. This has been 2-1/2 months ago. We asked for a refund and have been given the run around. They owe us almost $90.00 and when we asked to speak to a supervisor or manager they wouldn't let us. We will not be using them ever again and I'm trying to figure out how to get our money back but we probably won't.
Dear Bonnie,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I had two headlights that needed to be returned because they no longer adjusted at all. I received a return label from car ID and they were shipped back to them in November 2023. It is now January 31 and I still have not received my refund. Each every time I send them an email I do receive a response, but it is only lip service. I understand that the headlights are manufactured by Snyder and they seem to do nothing about the return with car ID. Car ID always tells me wait, wait, wait one more week. Wait, one more week wait, 24 to 72 business hours wait, wait and wait. We're talking about $800 here which Snyder refuses to send back for their defective product.
Tip for consumers:
as with many companies, it’s all about selling the productl
Products used:
Two headlights from Snyders
The customer service agent should have asked for the VIN nbr to make sure I ordered the correct part. Now connection dimpled and return denied. $400….SHOT. I've offered to pay for a new plug also(so far no response). I get a lot of lip service from customer service. I don't think they know the meaning of customer service. I have asked for the wiring schematics for the head light several times and I'm still waiting after 4-5 days. Every time I receive a response says 3 to 5 business days. So far i'm VERY disappointed. If my mechanic is able to wire it to my automobile, we'll see if the headlight works as it should. If good, I will revise this posting.
Tip for consumers:
If a headlight, give them VIN number, even if they don’t ask for it,so they don’t send you the wrong part!!!!!
Products used:
None. Wouldn’t fit. Couldn’t return. No further comment ($400 worth of too upset)
Ordered a grille advertised as in stock and discounted 12/21. They contacted me via email on 12/22 saying that the order could not be fulfilled. They claimed their vendor could not supply the part in time and it was cancelled for that reason. I asked for a suitable replacement at same cost and they sent me another link to the same part number for a much, much higher price. When I asked why they said the website was not updated and the advertised price was not accurate. Bait and switch. I asked for a refund immediately as they had already charged by card for the full price plus shipping and they refused citing their 7 day refund policy. It has since been 7 days and still no refund. Customer support is refusing to refund at this time. They are absolute scam artists and should be out of business. I have had to file a chargeback and report with visa and consumer affairs of Nj.
Tip for consumers:
Terrible scam company
Dear Robert,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store. The prices depend on the vendors we order the part from, starting always from the lowest one. Since the vendor who offered it for $52.51 is out for now, it has been changed to the next one with the lowest price which happened to be $225.70.
Please, check your email inbox for details and compensation offered for the inconvenience caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Said it would be here on a Monday took the money then no further contact. Keep waiting go back and log in says it cannot fulfill the order. But still has not sent out anything about it or my cash. Buyer beware. Hello Amazon…
Tip for consumers:
No
Products used:
Auto parts
Dear Tom,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Anthony,
We're thrilled to hear that you had a positive shopping experience! We strive to make our online store as user-friendly as possible, and we're glad our efforts paid off for you.
Thank you,
Consumer Relations