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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
They only give you a 30 day period to return cores, yet they charge you an astronomical amount for the core so they can make some extra money. I ordered a steering box from them right before covid hit and was not able to return my core. I was legally NOT allowed to cross. I then asked them to consider this as I am able to go down now. Nope, they don't give 2 $#*!s. The guy on live chat was just rude. He didn't care that I was not physically allowed to cross. Just a "Nope, you are past the 30 days." FYI, 30 days is nowhere near long enough. Some guys won't even get to the job until 2 month later. It should be at least a year.
Tip for consumers:
Never going to shop here again and I've spent thousands
Products used:
steering box and they denied my return
Don't waste ur time or money
Ordered brake shoes.i was sent different shoes that were advertised. I ask to return them many times by email and phone I just keep getting emails saying we are working on it. Please don't give your self the headaches or from a reliable company that put customers needs first and try to order though amazon
Products used:
Waiting for refund
Dear Fred,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Indeed, looks like the return authorization process already took longer than it was expected and we are truly sorry about this.
Please, check your email inbox for details and to find the return document that we sent to you.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Packaged heavily damaged, resulting in scratches on product-a $700(+) bull bar for truck. They want me to wait 2-3 days for ups to pick up damaged box/product & then who knows how many weeks for new delivery. I have a new bull bar from a different manufacturer themselves being delivered in 3 days, no CARid middleman. Tossed there defective junk in dumpster I'll eat the $700, lesson learned. Product was crap-poor welds, thin metal, listed as "chrome" painted grey. I've built custom machines my entire adult life (I'm 51). These chaps are a joke. Ban CARid, use the manufacturer direct, research the products thoroughly, and that's how proper business is done.
Dear Linda,
We appreciate you taking the time to post the review. I am really sorry to know that you received the damaged product. Usually, it takes 2-3 business days to process a replacement for the damaged part an up to 8 business days for the refund to be processed. It is a regular procedure for the damage claim. I do apologize for all inconvenience it caused to you. If there is anything I can help you with, please contact me directly at marge.mo@carid.com.
Thank you.
Sincerely,
Consumer Relations Team at CARiD.com
I ordered some running boards for pick up 15 days ago, nobody at Car id can tell me when, if ever I will get them. Does not do any good to call, CS people know nothing other than I should receive shipping info in 24 to 48 hours, that was 4 days ago. Don't shop this site!
Dear Jec,
Thank you for sharing your experience with our store!
Please, accept our apologies for the shipping delay that has occurred in your recent order.
We would appreciate an opportunity to improve your experience with us and compensate you for the inconveniences caused.
Kindly email me at chester.ha@carid.com with your order details so i could assist you further and provide you with accurate shipping information.
Looking for war to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
High wing fiber glass spoiler came extremely damaged beyond repair. Huge crack and many other dents and small cracks. Customer service was no help and very snobby, will not be ordering from this company again.
Tip for consumers:
As requested I did contact the company again because they said they would help me. It once again turned into the same back and forth conversation and went nowhere. She is now telling me they have proof it wasn't damaged. I would love to see this proof because I have cameras around my house proving they have none. The most they offer was a $30 gift card on a $500 purchase which is just insulting. Just exchange your products or don't sell damaged products! Have some pride in your company.
Products used:
None
Dear Suzanne,
We are terribly sorry to know about your frustrating experience with our company.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
CARID IS TRASH, I ordered a part that said that went to my car it came cracked, 1 week late then expected arrival. The part also did not fit my vehicle and was incorrect. It's current been 2 weeks for them to attempt a pick up so instead of exchanging my items I just ask for a full refund... and still waiting till next week I bet...
Picture show the wrong piece since I'm supposed to have a male insert not a female... the second pic is the cracked lens they takin forever to do something about.
Also every single person you talk to over the phone has some type of attitude and I feel like they all either are problems children or the call center is located in a prison somewhere..
Tip for consumers:
If you still fall for the bs of someone telling you their good.. just make sure you schedule a spa day to relieve stress if you run into an issue that your going to have to call for a refund or exchange...
Products used:
Nothing, refund and went through different company
Dear DeAndre,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought LED head lamps from them the clear lens where fused together was separating. These headlights are very expensive. They even tried buying me off with a 40.00 dollar gift card instead of exchanging my headlights. Don't Buy from them
Tip for consumers:
Dont shop there Refunf is non existance
Products used:
AlphaRex® - NOVA-Series Black DRL Bar Projector LED Headlights with Sequential Turn Signal more details on - https://www.carid.com/alpharex/nova-series-black-drl-bar-projector-led-headlights-mpn-880536.html?singleid=*******276
Dear Marty,
Thank you for sharing your experience with our store!
From what i see, we were informed that the product arrived damaged, however, since it was installed on your vehicle - we are no longer able to file the damage claim with the shipping carrier.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
Ordered very expensive wheel and tire package. Promised 5 to 7 day shipping. 2 weeks later and 7 calls later I ended up cancelling the order. The customer service team was terrible. They lied and never followed through after multiple chances to do so. After the last call I cancelled the order to which they said "we can't do that" but clearly they didn't read there own order confirmation where it stated "item can be cancelled or returned - YES" Real Truck.com got me the same package in 5 days for a discount for what CARiD did. Don't do business here... even if you talk to someone because they will tell you anything to get you off the phone then never follow up... like they say they will. Don't be fooled... they are no honest.
Dear Taylor
Thank you for your feedback!
We are terribly sorry to know about your unsatisfactory experience with our store.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we understand that due to the immediate nature of some changes - the correction of any errors in the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
As per your cancellation request, the full amount of refund was already issued to the original payment method.
Please, let us know if any further assistance is needed. We will gladly help!
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered an $800 dollar performance exhaust system which a UPS driver attempted to deliver protruding out of the box and badly damaged. I refused the order, took photos, and notified CARiD.com. This has been 3 weeks ago! They're refusing to ship a different unit. Whenever you call, you're transferred somewhere outside of the U.S. to speak to rude people who barely speak English. Their answer to everything is that I must wait 24-48 hours, in which I imagine is an attempt to find a reputable company who sells the system I ordered. I've requested a refund, and they're now telling me it can take 3-5 business days. This company is as close to a scam as I could ever imagine. I'll come back and edit in fairness if I receive a timely refund.
Dear Rodney,
We sincerely apologize for this unsatisfactory experience.
Our team truly appreciates the given opportunity to look deeper into the situation and find the best resolution for you. We strive at best to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, reach me out at chester.ha@carid.com with your order details and I will help you out and provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do NOT order from these guys. I ordered camo seat covers, complete with head rest and armrest covers and after waiting nearly 2 months, I received what looks like somebody bought at a department store for a car with regular bucket seats. In order to return anything they want a bunch of info including the VIN # of my car. Why do you need that to establish that a standard multi color seat cover is not mossy oak breakup? They tried to ask me what kind of car I had, as if that would make a difference! Anyway, they said 5-7 business days before they would even get back to me about my return application. One of my worst online purchases ever!
Tip for consumers:
If your looking here, your already done with step 1. Step 2... don't buy from them.
Products used:
Seat covers
Dear Michael,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I'm writing before this transaction is complete so more bad stuff could happen I suppose.
I ordered on May 23, today is June 8.
During that time, I've had 3 conversations with customer service regarding shipment of this order. All three times they told me it was going out "tomorrow" but it didn't.
Today I got an email saying it would be sent out tomorrow. It's the first email they've sent.
My conclusion is that the company is untrustworthy and you can't believe what the reps tell you. I would avoid this company if you have any alternatives.
Tip for consumers:
Quit while you're ahead.
Products used:
Car parts
Dear Randy,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a Gibson exhaust system on Dec 4,2022. After numerous emails and delays ordered was cancelled on Jan 27,2023. After 4 days CarID still refuses to refund my money.
Looking at eBay reviews this seems to be an ongoing problem within last month.
Tip for consumers:
This company sells products that they do not have in stock
Dear Phillip,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought wheels from them and even though the website says it is a guaranteed fit, they do not fit. I am currently trying to return them but no matter how many phone calls or emails I send no one in their wheel department will get back with me. Very displeased with how this company treats their customers.
Dear Slade,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Update: after a month of playing games with me am finally getting a refund (which takes 48 hours).
Am so disappointed at this company they are terrible and their customer support is more then terrible. Alison Rhode the person responding to Negative reviews on the website was not helpful at all and did not took any matter to solve the case.
Resolution, complaint filed with the FTC and going to small court for damages to business due to their ineffective way of operation and lack of customer service.
Don't buy from em do not recommend.
Shame on you car I'd.
Dear Felipe,
I feel truly sorry about the delay with your order which is clearly unacceptable. Let me explain its origin to you. Once you have placed the order, the system did not include the shipping cost to the total amount since the item you have ordered is a Freight part. The system calculates the shipping cost only for ground shipping by default. That is why we needed additional time to calculate the shipping for your order.
The amount is already calculated and reported to you via email. We are also ready to offer 10% discount to you for the item due to the inconvenience.
Please reply me back at alison.rh@carid.com with your decision.
Thank you in advance.
Sincerely,
Consumer Relations Team at CARID.com
I bought two gas tanks for my truck, they only shipped one with both tracking numbers attached to it making both show as received. The front tank was never in stock. Strung me along for about a month always saying they were researching the missing tank. UPS indicated only one tank ever sent and Carid finally admitted it was out of stock. Never got second tank. Stay away, poor customer service, false promises, I won't buy from them again.
Tip for consumers:
Avoid
Products used:
Never receive the tank.
Dear Bill,
We are terribly sorry to know about your frustrating experience with our company.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered wheels and tires, and not only were the tires below my car load index, but the wheels were 8.5 when I need at least 9 inches. I've called numerous times, only to be put on hold or told that a manager will get back to me (which they never do) They supposedly "guarantee fitment" and have "easy returns"…yeah right. They're claiming because I ordered a wheel and tire package it's un-returnable, but it's their fault, I spoke with one of their "specialist" and he put the package together for me. Buyer beware. I might be stuck with a $2500 brick. Next stop is contacting my credit card company.
Dear Robert,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a grill for my truck in stock in November of 2021 it is now February 28,2022 and guess what still no part. Stay clear from these scammers. Only one. Star because I had to in order to write the review
Dear Todd,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The worst company to deal with. Don't order anything of substantial value, because if it is shipped and breaks, Carid just ignore you.
My MR2 spoiler arrived split. Totally useless.
No support, just washed their hand of any assistance. Take a look at the attached picture, that's how it arrived, box not damaged, box not crushed, but shipped with the thinnest cardboard casing, hence the damage. BEWARE. I have now lost a lot of money due to this incompetent company
Dear David!
Please, accept our apologies for the issue with the damaged product.
Your frustration is completely understandable. From the photos it is clearly seen that the product has signs of damage. We are sorry you did not get proper assistance in this regards.
Please, email me with your order number at jena.ra@carid.com, so i could locate it in the system and check on the damage claim for you. I will also check all the possible options we can offer in this situation, and offer you a decent compensation for this inconvenience.
Sincerely,
Consumer Relations Team at CARID.com
I ordered an item (Order #*******) that was supposed to ship internationally which CARid would receive and ship to my international location. The tracking number provided by Fedex shows the item has been delivered to someone at CARid but they are telling me the item is lost. I have requested for a refund which was supposed to take between 8 business days to complete. Now I have been waiting for almost 3 weeks and anytime I contact them they tell me to wait for additional 3-5 days. Their customer service always close the chat before you are even done typing. This is my worst experience ever buying from overseas. I would not recommend CARid to anyone. Beware
Tip for consumers:
I would not recommend them to anyone
Products used:
Never received the product
Dear Enoch,
Thank you for sharing your experience with our store!
We are terribly sorry to hear about the unpleasant experience you have recently been through.
Due to peculiarities of the lost package claim, the investigation has to be completed, in order to proceed with refund or replacement. Please, accept our apologies for the inconvenience.
However, we have rushed the process and the full amount of refund for the missing product was already issued to your account.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I use carid often and have gotten many good items from them, but if you ever get a defective item prepared to get $#*!ed on the returns. I was sent a part that, when installing it, a poorly installed bolt snapped off within seconds of beginning to screw the nut on. Customer service $#*!ed me by saying, since it broke during installation, I can't even exchange the item. $200 gone
Dear Pete,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Dear $#*! R.,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired.
In case if the product was delivered damaged or defective, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part).
You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I usually order from Rock Auto and this time I give a try to carid! Horrible experience it's been about to be 2 weeks and still haven't receive my car rear shock absorber. They had me on hold for almost 15 minutes now! I'm going back to Rock Auto
Dear Rizwan,
Please accept my apologies on behalf of the CARiD.com for the unfortunate which has happened to your shipment. The delay was caused by the system failure. We are sorry about this situation.
The cancellation was already requested for your order. Please allow us 24 business hours to process the request and get back to you.
If there is something I can help you with, just let me know.
Thank you and have a great day!
Sincerely,
Consumer Relations Team at CARID.com
Purchased set of wheels and tires. 1 was damaged on delivery. After immediately requesting a replacement, I have had very limited communication from customer service and a month later they are still saying the replacement is "in process" Then they offered a 100 refund if I wanted to keep the severely damage wheel worth $600. I am baffled at the complete disregard for their customers and horrible attitude of customer service staff.
Tip for consumers:
Don’t
Dear Sean,
Thank you for your feedback!
We are terribly sorry for the situation with your wheels.
Due to the peculiarities of a freight shipment, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer.
If the damage was located afterward, the recipient can only mark the concealed damage by reporting directly to the Freight Shipping Carrier.
Still, we will do everything possible to help you out with this situation.
Please, check your email for details.
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a part on Ebay. Waited a month. Never received the part. Ebay was absolutely no help. Car ID also would not refund and was no help. Ultimately disputed the charge on my credit card. They somehow convinced my card company it was ok, and charged me again. I have been dealing with this for over 6 months now. I will never use there services again. $400.00 lesson.
We are a collision repair facility, in business for 25 years+. We regularly order parts from different vendors with no problems.
Tip for consumers:
Don't use them.
Products used:
bought a bumper. never received
Dear Mark,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This site offered a good price on the part I needed but I was in a time crunch. I confirmed via their online chat AND a phone call to customer service that if I paid for expedited overnight shipping ($70+ on a $150 part) I would have the part the next day. They did not even ship it for two more days. When I received it, the box was falling apart and barely held together with packing tape. They refused to refund the shipping cost and charged me a restocking fee on top of that. This is a total SCAM site with outsourced customer service that doesn't know if what they are telling you is accurate or not.
Tip for consumers:
Use a different site to order your products
Dear Leigh,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I made an expensive purchase on tail lights and they failed to work and let moisture in a month later. CARiD refused to take it back and we're indignant in their response, refusing to help. It took two weeks for them to respond and when they did, they said "that my 30 day window passed" and Would only exchange them. Horrible experience. Avoid this company at all costs.
Tip for consumers:
Steer clear of this site. People and policies are ridiculous.
Products used:
Car parts
Dear Josh,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. The warranty is dictated by the manufacturer of the item.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Marlon,
We are extremely sorry for the situation with your order.
When it comes to returns, we have to follow the Manufacturer's instructions. International and non-continental US core returns are accepted, however coordination of return shipping is the responsibility of the client.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.