CARiD

They sold us a product they didn't have and returned the money to a gift card we no longer had. They told us they'd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. So we paid $200 bucks for no product. Beware.

I am a college student trying to make it by with and old car. I needed a rack and pinion and found a refurbished one for $167 with a core deposit of $86. Not bad... till I went back in right after I bought it to fine they replace the one I bought with a brand new rack and pinion for $150 with a core deposit of $125! I contacted them to see if there was anything I could do to get that price and pretty much told me, $#*! out of luck should have waited... I could have saved that extra money that I really did have! Or use it for gas or food.

Paid 220 for door panels that the customer service employee said Guranteed in stock. Delivery by 7 days. Well 8 days later I am told it will be 3 more weeks. Then after 3 weeks I am told another 2-3 weeks. Then I wait on hold for 20 minutes, ask for a refund and they put me on hold again. Called for hours and still never got my order and have not got my money back yet. Scam company

You won't receive your order, you won't receive a refund, they will refuse to let you speak to a manager! Several weeks of waiting on the phone for ever to get no answers from rude employees, No response to your emails! It's like chasing someone down the street that stole your wallet.

Will have to wait 35 days for a dispute on my credit card to process, which means I will have to wait another month to get the product I need for my vehicle. Gives you a real good idea of how much they like ripping people off for products they admit hasn't shipped, and ZERO reason as to why it hasn't.

I also love the cute little responses they leave on here like they care and will make it right. They don't and they won't!

This company is a stealing scam!

We purchased fog lights and a fog lights assembly and the quality of the plastic that the HID light bulbs were made from was totally unacceptable. They were hollow plastic and the teeth snapped off the first time we removed the bulbs from the assembly. I bought replacements from another company and they were solid plastic parts that worked good. This company has all kinds of fake reviews on their site as they do not allow reviews and they also do not allow negative reviews on their facebook page. Not sure how they are doing that. I had to come here to place a review.

I made a mistake in the ordering process so I had to cal CARiD customer service and spoke with Mary. I approached it as most encounters, expecting the worse, but Mary was not only very helpful but a pleasure to speak to and was very quick to address my problem. I will do business again based on my first purchase experience.

I see why these people have such bad reviews. I should have listened.

I ordered 4 kits for my BMW and only received three. By the time they sent the 4th piece out (almost a month later) my car was out the shop and painted. I was told that the part would get to me before my car would get out the shop, and within a week after the other 3 parts were sent (of course it wasn't).

So when it finally came, I tried to return it since the car shop painted over the part that the kit would have covered. Now they're telling me since they sent out two pieces (so they say) they can't give me a refund on the kit.

I have never heard of such foolishness. Stay away from these people if you don't like being cheated out your time and money.

They withheld information about shipping that cost me and extra $291.00 for next day air shipping. Then when I called and asked for an explanation I was told by a service rep." that it is what it is" I work for a business that sales accessories and installs them. We work on a professional level and require professional service from our vendors. I feel sorry for and every day customer who is working on there own projects. I will not use them again and do not recommend them to anyone

I always get kind hearted people to help me with every and all questions and paying a little bit more for a part that has a good service team that can help and is authentic is more than worth it in my mind!

I will never but from CarID again. Absolutely the worst customers service and they make excuses for their suppliers when you call the supplier and they give you a complete different reason why you ordered a part 2 MONTHS ago and it still hasn't shipped it yet. Then when you go to cancel the order because you find out from the supply company and they tell you they received the order 3 weeks after you ordered the part(the original ship date) before they received the order from CarID. Shop you're local auto parts stores even if they are a little more but you will have a refund on the spot and not take 2 weeks to get your 3-5 day refund that I was told.

I would like to thank Antonio and CARiD for making my merchandise return experience easy and free of hassle. Antonio handled my call in a friendly and professional manner. I appreciate good customer service

Once again CARiD comes through. They have customized my expedition and now my jeep wrangler. I still have a big shopping list. Thank you CARiD for stellar customer service and excellent products and pricing

Ordered a hitch for my new Jeep Wrangler JL... Customer service was great and they even went the extra mile and checked the dimensions to see if the receiver would clear the spare tire. Got an email from support with specs and a drawing showing where the receiver would be in relation to the spare tire. The wait time was minimum however, the witty sayings kept me on hold to hear what would be said next.

I will definitely order from CARiD again once more aftermarket parts developed to fit the Jeep Wangler JL.

My issue was promptly and professionally handled. Within 1 day, I received a refund on an item that I accidentally ordered and it was immediately cancelled. I recommend CarID to all my friends and will continue to use them for my trucks maintenance.

Customer service very good in the last few years I did few orders so far everything I order it works very good the price it's fairly will be nice if they can lower it little they have nice amount of accessories thank you.

I spent almost $2,000 on a wheel and tire package from carID, and was told on the website that the estimated shipping time would be 4-5 days with possible delays of a few days due to COVID. Upon purchasing the wheels, the shipping date was estimated to be over 3 weeks! I called and tried to cancel but apparently wheels and tires are non refundable! After waiting 3 weeks I checked again and now my shipping estimate is almost 3 more weeks!

Their product is always here on time. Updates are constantly provided so you know how your order is going and what process is taking place and when. They keep in touch with you and are always helpful. Best company to do business with.

After several emails we still have not received any paperwork in order to return headlights that did not work. When you call this company or have any correspondence with them they make promises just to get you to go away. Please do not waste your money with this company. They offer guarantees they do not deliver. They are a total scam company.

I had purchased premium front and rear rotors for my vintage 1982 Mercedes Benz S Class after I had done a complete brake job including all four of the calipers, the master cylinder, the power brake booster and the flexible hose lines as well as the brake pads. I had already installed the two rear rotors when the car was totaled after driving less than 200 miles with the new brake job so I obviously could not return those. But the front rotors were unopened and still in the box because I had just not had time to install them.
So I called CarId and explained the situation to Raquel. She graciously arranged for the return and gave me credit for whatever else I want to buy.
Im planning on purchasing floor mats for my replacement vehicle, my Lincoln Town Car.
Edward Wilson

I contacted CarID and got through right away. Vincent took my order and made sure that the part fit my vehicle and also informed me that there would be custom duty. I received my email confirmation right away; overall a very positive experience.

I placed an order for the same product twice by accident due to a poor internet connection on my end. The customer service rep was polite and efficient. The double order was cancelled and my product shipped to me quickly. Thank you CARiD

Purchased an CarID branded Alternator, Defective on installation. Went to dealer and payed since truck was down, even with a new CarID alternator. CarID will only exchange the part after I prove what the dealer saw and did. My truck was down and I needed to get it running! Now I am offered a exchange for the defective Alternator. I don't need a exchange since I had to purchase a working unit from someone else. Beware, if you buy a product that is desperately needed, you may be in for a surprise. In the end, you may own two products. The good one from another dealer that got you running and a exchange unit that you no longer need for CarID two weeks after you are up and running.

Again just letting everybody know that I had it awesome experience with customer service along with the unbelievable products that they have online. I will continue to upgrade my baby for all of the wonderful things that this company has to offer again awesome people to work with.