- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
I've ordered twice and both times delivery dates were postponed 2 and 3 times due to manufacturer backorder --Both items showed to be in stock when the order was placed. The first order was delayed several months! The "notification" email is always received after the delivery should have arrived. The first product was a carbon fiber wing truck lid spoiler for my sons car which started peeling and chipping 6 months after the year warranty! I was reluctant to purchase again from this company because of my first experience but I understand things happen etc. This time the order was for a Christmas Present which has been delayed twice now with a new delivery date of the 27th - which I am not holding my breath with actually happen, Second order same experience -- I will not order from this company again.
I have a Cadillac cts and ordered two tires due to a blow out.(this car does not come with a spare and no tire shops in town had any in stock) so my vehicle is in a very nice strangers yard awaiting a tire arrival. I ordered these tires on the 22nd and I got an email canceling my order 3 days later due to not having my item in stock... Would have been nice to know asap or even before I spent over 400 bucks with this site. Wow. Thanks. Letting the people know to have caution is the least I can do.
Your service and follow through are deplorable. You ask for additional information and never follow through. I will never purchase another product from your company, and will freely provide you with lots of free advertising.
Dear Rod,
We are sorry to know that you did not receive our response. We sent the email to your personal email address we have on file with our suggestions. I have already resent it and offered compensation to you for the inconvenience with the stereo you purchased with us. Please reply to our email with confirmation or email me directly at alison.rh@carid.com. I will look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Here is the order number you requested. I just now found out you requested it.
ORDER # *******
Ball is back in your court...
The reason for the low rating. I purchased one of the products from CarID.com, and wrote to them in hopes that they would assist me with a defective car stereo. I purchased a Power Acoustik® PDN726B from carID.com on January 4,2017, it shipped on January 7,2017, and delivered on January 11,2017. The motorized display no-longer has an image on it, but if I touch the screen, the system will acknowledge the touch with a beep.
I understand the 90-day warranty that exists on the stereo unit, and that it is based on the purchase date of the stereo. However, I felt I had a unique situation that may qualify for special consideration to extend the warranty period, or change the date that the warranty became effective.
On January 11,2017, I was hospitalized to have a total left knee replaced and remained in the hospital until January 13,2017. After being released, I used a walker to help with my mobility, and was required to complete physical therapy. I completed the physical therapy at the end of May 2017, and the middle of June, I was given the approval, of my physician, to resume my normal activities, providing pain did not increase.
In June 2017, I begin my preparations to install my new car stereo. The preparation included, reading the instructions and studying the wiring diagrams for the install. The install required me to make a custom spacer to get the stereo to fit correctly within the dash space. It took me a couple of weeks to complete the custom work and I completed the install at the end of June 2017.
I realize that the purchase was made in January, but the stereo unit did not even have power applied to the unit until the end of June. I asked carID to please reconsider the start of the warranty period, and allow me to get a warranty replacement for this unit?
After having surgery and it taking nearly six months to recover, I feel this is a special case that warrants special consideration, and qualifies for replacement under warranty.
CarID did provide me with a $30.00 gift card, but in the end, it cost me an additional $194.48 to get a replacement stereo for my car.
Bout rear spring bushings thy sent wrong ones orderd parts on 5-5-19 ask for refund 6-29-19 thy wont refund and parts are still in pack thy come in not dirty ask for my money back or change for the right ones thy wont do ether one this is 67.'07 thats bad to have to just throw that away. I will not ever use them again thy are doing bad business!
Dear Willie,
We are very sorry that you are not satisfied with the service and product provided!
We really want to fix the situation for you and make things right. Even though we have 30 days return policy, I will be happy to check if we can process return as an exception and refund you or process the correct exchange.
Please, email me with your order number at jena.ra@carid.com, I will look deeper into this issue as well as offer you additional compensation due to the inconvenience.
I look forward to your answer!
I dealt with Jorge on the phone and he was very helpful and patient. He waited for me to find part numbers, put together a package for me on a couple parts and he gave me the lowest price on my plow parts of anywhere online, and I searched other sites for hours. Great service. My new site to go to for all my parts.
First time buying from CarID. I was surprised how many parts they sell. I bought a floor mat from them. Shipping was fast. I got the floor mat on time. I was not happy with the quality of the floor mat. I called customer service. They were very helpful. I return the floor mat with no problem. Will definitely buy from them again.
You sent me four 4, exact number caliper covers for my Cadillac CTS. I brought it up to the dealership. They looked it, they told me they sent, CARID, the wrong part, it fits on the front calipers not the rear. I have contacted several companies they told me I have four 4, caliper covers that fit the front only. Not the rear, they are too big to fit the rear caliper. Ship me the proper cover.
Dear Gary,
Thank you so much for your comment. It seems there was a mix up when sending your order, however not certain without looking into the issue. Could you share your order number with me here, I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
Fast quick and knowledgable service. Very impressed with this company.
The Advisors know what they are talking about and If they need to figure out an answer, they research to make sure they give you the correct answers.
I ordered brake rotors for a customer. Del date originally was five days. A week later del date was a month and a half out. No one called or emailed me. This was the first and last purchase I'll ever do on this site. Do not use this site!
Dear Harry,
Thank you for posting this feedback and bringing this matter to our attention. We are sorry to know, that the brake rotors happened to be not available after the order was placed. We will be glad to check the alternatives for you if you get back to us with your order confirmation number.
Again, we are sorry for this unpleasant situation and for all inconvenience it had caused to you.
Sincerely,
Consumer Relations department at CARiD.com
I ordered Toyota Tundra 2000-2006, Red/Smoke LED Tail Lights by Spec-D. They took a long time shipping, never sent tracking information. When I called to cancel the order, I was told they shipped already, and they had to contact UPS to get me tracking number. Instead of a tracking number I get and Email saying sorry the factory has a problem and the product will ship soon. The next day I get the Taillights, and they don't fit correctly and are made very cheaply. The studs that are suppose to hold them close to the quarter panel are just pushed into plastic holes. They come out with your fingers. If you get them installed, there are gaps around the Quarter panel, and you can pull them off with one finger. There is no way I am accepting these junk tail lights. I will be returning them.
Tip for consumers:
Don't do it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Tracy,
We do understand how it's frustrating to get a product of such a poor fitment after all delays that you have encountered to receive the item. We apologize for this tremendous inconvenience, and will gladly help you out in case this issue has not been resolved still. You may be sure that our dedicated specialist will assist you in a timely, and kindly ask you to reply to this comment.
We are thankful for your time and patience with our company!
Sincerely,
Consumer Relations Department at CARiD.com
I have spent alot of money on this company for countless different truck parts and I am very pleased. Even when I had to return an part they helped alot and walked me through everything. Very good company
Great website, but that's it. Every part of my order was wrong. Every part. Wrong size rims, twice, wrong size lug nuts, wrong TPMS, which cost me $600 to replace. Just awful experience and customer service. Buyer beware!
Tip for consumers:
Don’t
Products used:
Wheels and tires
Dear Troy,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I placed an order on December 15 and according to there website my it is supposed to ship on January 30. On January 31 it still did not ship. I called and after being placed on hold for 10 minutes I was told they expect it to arrive at the warehouse tomorrow and will ship by the end of the week. Absolutely ridiculous. I will wait till the end of the week and if it has not shipped I will cancel my order. I will never buy anything from carid again.
Dear Tony,
We are sorry to know, that the product was not shipped in time and I do apologize for all inconvenience this delay had caused to you. I would like to look into your profile and check if I can fix up this unpleasant situation. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client team at CARiD.com
Wanted some samples of llyods car mats. Told me they would charge $10 for 5 samples of colors. They have now sent me 4 different packages with a fifth one coming next week with one sample ( size of a matchbook) in each package... And not one single one is a color I ordered.
Actually called auto anything.com about he same samples last week. Within a day I had each sample the size of a deck of cards. I ordered from them.
Stay away from Carid. I've asked for my money back and they refuse.
Supplied wrong product and instructed me to connect wron wires. Luckily I have knowledge or cars and did not do what I was instructed or it would have costed me the whole wire harness on my truck ($1000s of dollars). Will not do business with this company because they would no refund me the small amount of money I spend on a harness when I spent well over $800 on other products from them. They would not right their wrong.
Dear William,
I would like to apologize for this inconvenience. I am sure we can find a solution to this situation. Please check your personal messages and get back to us at your convenience.
Sincerely,
Consumer Relations Team at CARID.com
I attempted to order wheels a month ago. Car ID said they were on backorder and I have checked multiple times on their status. Today I get told they've known they were discontinued weeks ago! I will never shop here again.
Dear Matt,
Please accept my apologies for the delay with your order. We did not mean to cause any troubles to you. Once we received the discontinuation note, we have informed you immediately. The cancellation was already processed for you. I have sent you an email and offered a compensation for the inconvenience.
Look forward to your reply.
Thank you. Have a good day!
Sincerely,
Consumer Relations Team at CARID.com
Local shop had trouble ordering an off road bumper and new head lights. I called Carid and with minutes I had the exact parts I wanted with guaranteed fitmint. I would definitely order from them again the associates were extremely helpful.
Chris connected me 2 a guy (sorry, don't remember his name) that went 2 extremes 2 assist me! I'm very pleased w/the service I received! Ur guys bent over backwards 2 please me!
Thanx
James L. Niccolls
Clearwater, FL
I'm having the worse experience with this company. I ordered a back bumper for my 2014 Camaro. They delivered a back bumper for a different car. I went online to chat support, and can't get a straight answer. They took my money and sent out the wrong product. Stay clear. Use other vendors. I need to get this resolved ASAP.
Dear Dane,
Thank you for sharing your experience with our store!
We apologize for the unpleasant experience you have recently encountered.
From what i see, we are actively working on the resolution for you and will get back to you with updates as soon as possible.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered headlights from them at CARiD. They sent me the wrong ones they didn't fit and they were damaged I asked for my money and then he'd give me a runaround I recommend you do not use this very very poor service and the customer service people have attitudes f*** that place
Tip for consumers:
Yeah go to somebody else
Products used:
No didn't fit
Dear Steve,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have yet to find an online store such as CarID, they never dissapoint. I have purchased various items through them and it has always been a smooth and quick process. Every time I have dealt with a representative they have been nothing but courteous and professional. Keep it up CarID and I without a doubt, will continue being a loyal customer!
Nice people to talk too, and willing to take the time to find the right thing your looking for. Had a question about a tonneau cover for my 2017 Tacoma and they answered it with no pressure to buy from them.
This had no height adjustement motor or connection. This was not in the info on the carid site...
Ask for a compensation. And i get a response from carid that i don't get anything! Bad service en bad quality of products...!
Dear Jonathan,
Thank you for this feedback. We are truly sorry to know, that the product did not meet your expectations and our customer service was unable to satisfy your needs. We would like to look into your profile and to check what can be done for you in this situation. Please get back to us with your order confirmation number here.
Sincerely,
Voice Of Client at CARiD.com
I had a couple questions about a product and the customer service team was great! The shipping was free and I received the product less than 48 hours after I paid for it! I would 100% recommend buying from CariD!
Bought in channel wind deflectors for my truck, had a mechanic install them properly because wanted it done right. In channels didn't fit properly so I tried to exchange them for tape on. Spent 20 minutes on hold, then spoke with someone who put me on hold for 10 more minutes. Was told I didn't install them properly and an exchange wasn't possible. Needless to say this was my first and last time using car id
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Stephanie,
I am sorry to hear about the issues you have faced with the orders. Could you share your order number with me? I will gladly look into the issue and will try to find the best solution.
Sincerely,
Consumer Relations Team at CARID.com