CARiD

Ordered wheels and tires on 6/26 still haven't got my order. Was told would ship on July 7 then July 14 got fed c tracking # on715 destination Orlando FL. I live in Illinois called them 25 mins on hold justin gets on phone tells yea that's where they end them to be mounted. 3 to 5 working days for that then 3 to 5 days for ups to ship. NNever will I do business with this company again. Filed report with BBB and credit card fraud division. They need to lock the doors

I was looking to order front seat covers for my vehicle but the site would only let me order front and back. I contacted customer service through the their chat system. The person helping me, her name was Kristy was able to complete the order for me to just order the front seat covers. She was kind, patient and efficient. Got my order through without a hassle.

I ordered on December 16,2014 and the confirmation stated that the estimated ship date was December 19,2014.
On December 29, I check the status of my shipment only to find out that they now state that my order has an estimated ship date of January 9,2015. Order # *******
Unhappy Customer

At first I thought my relationship with carid was not going to be a good one.
They however satisfied me to where my experience wound up better than i expected.
My first impression about carid was wrong. Good honest Company.
Tony Barrasso

I filed a refund as i never recieved my package. After almost 2 months of waiting and calling i was told my refund would only take 3 days. Months pass by then i am told i am not getting a refund and there's nothing they can do about it. Wtf kind of customer service is this?

I had been trying to find a set of side steps for my 78 Bronco, could not find them anywhere. Contacted Carid and spoke with Jarred and to my surprise they had what I was needing. Jarred was great. It was a pleasure working with such a knowledgeable and professional person. Thank you Jarred and Carid for your help. I will recommend Carid to my friends.

I was unsure of which taillights I needed to order for my truck. They guided me in the right direction and gave me an even better price when I called in as opposed to the price they had listed on their website.

A few weeks ago I ordered 2 pairs of Led headlights for my car. 3-4 days later I received one pair but not the second. I chatted online with support and was told they sent a request to the warehouse to update where the second pair were and that it would be a few days. A few days later I chat online with customer support and was told there was "some" error with shipping. Asked what error and was again told "some" error. Asked to RMA the set I had and was told I'd have to pay shipping back and a restock fee even though I paid for two sets of headlights and only received one set. Chat support is very deceptive with responses. Called and the support was much better but still very frustrating. I would never in my lifetime order from there again. Should have ordered from Summit.

I have an 97 Acura integra. Ordered the VIS Ballistix body kit. Came scraped scratched and the fiberglass torn. I don't know what car this fit but it's not mine. Front turn signals don't fit. Wrong size hole no support. The rear bumper doesn't fit. Had to cut off exhaust. Probably have to get a new one. Sides do not line up with clips. I'm having to Frankenstein my car to make this fit. If someone came into my shop with this mess is charge $4000 minimum. Not sure if it's Carid or VIS racing but it doesn't even deserve 1star

This is my second buy from here my first time the rep got ahold of a company in cal. And they pulled the molds and made my window wind deflectors that were not to be found anywhere real happy i called this time and order same type of product for my new ford edge and they are going to arrive this friday 3 days early wow! I have picked out mats and a cargo area protector that covers back of rear seats up or down for my dog. I am happy thank you car id and jason! Dave k.

I Purchased floor mats that did not provide much coverage in my tundra. Customer service just refused to give me a refund of an unsatisfied customer. I would suggest you look elsewhere for products because once they get you money they will not accommodate you If you are not satisfied with their product. Their policy is their satisfaction is your satisfaction not the other way around, so be-Where!

Order # *******-30XOKT - Proof Of Purchase Who Needs To Make This Up!

Wrote a review for another site and ran across this one. The large amount of -ve feedback makes me think I am lucky or they changed their customer service approach.
I recently ordered/recieved and installed some aftermarket window shades for my 2001 Durango. The website had some ridiculous shipping to Alaska. I called the customer service # and spoke to Carlos Guiterrez (*******@carid.com). He was excellent, worked with me on the pricing and shipping to make the overall price a bit more reasonable (understanding that shipping to Alaska is more expensive than lower 48).

If you are considering CarID ask for Carlos (if he is still around?)

Ordered a grill for a VW Jetta. It was the cheapest piece of junk! The body shop refused to install it. There was no access for the hood release. Because of the time involved to get an appointment with the body shop, I was 2 days past the 30 return policy and Carid refused to take the product back. I tried twice to deal with customer service and now I'm stuck with a POS. They told me to put it on ebay! Who would I want to stick with it? STAY AWAY from this company.

It is not often I will be excited about my dealing with a company's customer service group. However, Sonia of CarID proved to be so helpful in assisting my order that I had to make sure her supervisor knew about my experience.

Beyound being very diligent in assisting me she really seemed to enjoy helping me.

My order was finshed quickly. I did not feel like a number but as a truly vauled person.

I received my tracking information shortly after my call.

I look forward forward to my next purchase. I expect a similar level of attention due to the great impression Sonia made. It is great to be more than a faceless customer!

Hugh from Texas

I talked with jared he anwsered all my questions knew exactly what i was looking for and gotbit our right away id recomend this place to everyone i know the part i need would have been over 200.00 dollars i got it for less than fifty

I purchased a window regulator 3 times defective then they lose package then they said they would send me check in 7 business days that was in September were in October I called they said that cardi refund will take long and they would send when they can I would never buy from them again refund amount 206.46

First I would like to thank you, CariD for the great products you have. The stuff is very knowledgeable and super friendly. I always received what I ordered in time. If not in stock, they will let you know imediatly. I will buy again from cariD 100%
Thank you!

I wrote a review in August about a hood my son purchased for his Mustang, that didn't fit and won't close. Chester, from CARid, responded and we exchanged a few emails. His solution to the POS hood they sent was for me to remove the new hood we bought from Cervinis, that actually fit, and reinstall the piece of sh*t hood and take more pics. After I refused to do this he graciously offered me a $40 credit to buy more crappy products from them. I declined. Beware of this company. The parts are below subpar, invest a little more money and buy a better quality product from another company.

I purchased 4 tires from them. 3 of the 4 are bad as i had to pay to prove. Website says they will provide prepaid shipping to return for warranty claims and they now say tires are excluded. Im out alot of money and have tires i cant use.

100% satified, They refunded the first purchase to make up for the none ordered second one. As they couldn't refund the duties and fees collected by ups. At the end we both lost, So that's about as fair as it gets.

Order a hood on January 5. It is now March 30th. I have got a email every month delaying shipping to the following month. They give you a estimated ship date. Then that date passes. No follow up or update. You have to follow up (do their job for them) then get a update saying it's delayed to the next month. I finally called after two delays last week. For a rep over the phone to tell me. It's being shipped. They are just waiting on a tracking number. I give them a few days. Request a update online. Get a email saying it's on back order still. They will ship it in April.

Aint no $#*!ing way is something on back order 4 four $#*!ing months. They sure take your payment right away. No back order on that $#*!. But want to take quarter of a year or more to ship your order. 4 months of back order. I could learned and made the hood my dam self. Absolutely do not order Jack $#*! from carid.

Bought a spoiler for a 2014 passat. The only thing they got right was the color. Installation kit was the wrong one, not even close. Instructions have you drilling through the tailights, rendering them inop. The light in the spoiler doesn't work. Overall total disaster, and dealing with customer service is worse than dealing with IRS. I wouldn't buy a pack of gum from this inept com

The associate I dealt with was kind, but I was disappointed that she took the side of the manufacturer instead of the customer who is actually dealing with the product. I bought chrome mirror covers and they clearly did not fit. I ended up scratching the paint on my car and the mirror popped right off, but the manufacturer insisted it was my error. Did anyone ever think that parts could have been mislabled and wrongfully packaged? And instead of backing me up, despite pictures I sent showing that the mirrors didn't fit, the customer service associate took the word of the manufacturer. My faith is a little shaken.