CARiD

I ordered many items in one ordering and got extra 10% discount after talking by phone to get some help on some items that I was looking for. Great web site and good customer care. Special thanks from Mr. Jacob who help me so much.

Ordered silver rims with tires, they sent light grey. First call they said look at them in sunlight and send pictures, which I did. Next call they said they couldn't do anything since I didn't order the silver trim for the wheel, which is ridiculous since the grey would still show, but said they needed 6 days review the recording of my order. Also, the balancing weights were all over the box. Ordered "55 RALLY silver wheels." Ordered silver, expected silver for my pearl white/silver trim 1974 Ford Ranger antique pickup truck. Grey is useless. I see in reviews that Car ID has more unhappy than happy customers. They have a great website and it says they paint "in house" but I should have read the reviews first.

Ordered 3 different items! One did not fit they admitted guilt returned money because website listed it was for my car. Hood didn't fit it was too small and off center like what the hell kind of company makes stuff like this? After numerous pics and arguing destroyed the hood refunded cost of hood (not the shipping). Ohhh the bumper still a nightmare I have taken so many pics and proved to them it will NOT fit. Their solution is to take the crash bar off yes the thing that would keep me safe in a crash I mean in a sports car that goes fast I would say it's a little important... oh and to top it off my insurance said that if I do get Into a crash without it they will not cover anything! So looks like about 600 dollars wasted thank you carid for just taking my money because this bumper will be turned into an expensive shelf in the garage..

Every time I have ordered from CARiD I have been pleased, this order shipped out within hours of placement! I will have the parts in less than 4 days start to door. Some big chain in-store orders are not that quick... very pleased.
Henry Jameson

This is how good there service is...
If I ever have a bad experience is prop ably think they were joking with me. Lol

Best products, most efficient website build. Few clicks and your in a super store full of products made specifically for your car. Very impressed I will be back for sure and bringing friends.

Thanks to CARiD for reaching out. I'm still dissatisfied that it took a crazy amount of emails and phone calls to resolve a minor shipping error, but I'm glad they were willing to work things out in the end. I would pretty much recommend ordering things if you don't need them immediately, and be prepared to wait.

Horrible company. Messed up my whole order. The items i shipped back one returned damaged. Expect me to be liable. Make a ups claim. So unhappy with this company. Why would i damage the item and then return it? Makes no sense. Also, in the first place they sent me the wrong item.

1/2 of my order showed up, the other, more expensive part, did not. Customer support said "we show it shipped", shipper said "we never got the package". I had to get my CC company to just cancel the payment. If your order arrives, no worries. If there is any issue at all, good luck, this company sucks. Use anyone else

After multiple calls and emails, I was finally about to send the wheels back to CARiD, in which they have accepted the return and refunded me. Once my complaint was posted here, they assigned a customer service rep to my issue and he emailed me every couple of days to verify the process was moving along. Its really too bad the wheels did not work out as they have some really nice stuff to choose from.
I appreciate the extra assistance and wish Good luck to any other buyers that might see this review.

I have been iffy about using CarID at first but I told myself I got nothing to lose to check it out, finally checked it out and fell in love with the products they sell on the page! Basically everything you could want or need for your car! I am now a fan!

Want to go to one website and find everything your looking for and more? Then try carid. I wanted new wheels and car id had lots of options and even helped me figure out which ones would clear my bakes!

I Ordered Crossed drilled rotors for my Benz and they sent me standard ones and in two weeks my car is back to grinding and loud noises again they have the nerve to say they will refund me $10 difference? Why dont u just send correct product first! Never do business with them!

My order was placed two weeks ago today and every time I call I sit on hold until he phone just gets disconnected. I've been going through this since I made the order. This is just why I usually shop locally, I'll never order from them again I should've knew something was up by how they kept sending me emails about what's in my cart even though my order was already placed... what a joke

I ordered genuine leather seat cover for over a 1000 dollars. I didn't realized until too late that they were flimsy vinyl. Carid offered me a 30 refund for their false advertising. A very bad business with poor customer service.

Ordered parts 8 weeks ago just to find out it never existed. Paid for part, core and shipping to canada. Received partial refund less exchange loss
Will never order parts from this Co, scammers
Customer service and tracking is horrible

I do not provide order details in a public forum.

I've been offered $20 as an apology which is an insult for the aggravation and time wasted dealing with the company. You deceive and lose the trust of your customers, you don't get a second chance at first impressions.

After 30 plus years dealing with car restorations and repair I have ordered hundreds of car parts on line and mail order. I have had some disappointments, but most were able to be resolved. I ordered a bumper cover for a Mercedes from CARid. They outsourced the order to another company. After I received it, my installer said that the it was the wrong part, and could not be made to fit. After a dozen emails to CARid, and talking to five different "customer service" reps, all I am getting is the runaround. They originally promised me a full refund for the item plus refunding the shipping charges. None of that is happening. Neither CARid nor their supplier will take responsibility for their faulty merchandise.
Deal with CARid at your own risk.

My order was originally placed in November of 2020, 8-months later I have yet to receive two of my products. I have been hung up on by their customer account specialist, they are rude, and they do not care about their customers. I own 2 businesses personally, and would never allow my staffers to treat customers as these people do. They don't update you when order status changes, and I highly recommend shopping elsewhere for your car needs. I will never utilize this company again.

I ordered a lead hammer from this outfit. Pretty straightforward transaction; plain as could be. They promised to notify me when shipped. Nine days later and not a word about it, I e-mailed. NOT TO WORRY; notice of shipping coming right away! Nine more days of waiting and I called them. NOT TO WORRY; we'll call you in three days. Nothing. It's now been three weeks since I ordered. I submitted the order number they sent me to their automated system. Their reply - "Order does not exist." I wasted 3 weeks on this outfit; don't you waste one minute on them. "Stephen" will just tell you he'll take care of it. He won't.

Well they were the cheapest for a 5th wheel by pull rite. It said on the we'd site ships within 24 to 48 hours it's been 11 days and I still do not have tracking. On top of that they told me I had to pay another $257.20. Said their Web site had the wrong price. If it's wrong in a store u pay what the price tag says. So they extorted me for more $ and still no tracking. Only thing they do fast is take your! $!. Listen to what every 1 else says. If I get the wrong item after all this I'm going to go postal on them!

CARID and Keystone sent me a bent hood and would not let us return. They said "Once you sign the shipping paper your out of luck. The packaging was perfect we could not see any damage caused by shipping. It was shipped with the bend in it. No help from customer service. Don't believe the 5 star reviews they are from their employees.

I purchased a spoiler from them. Started off well but when it arrived parts were missing.
It took 30 days to get the parts. They don't return phone calls. The customer service department says they will respond in 24 hours but they don't. It cant take 24 hours to fix a problem. NASA can go to the moon in 8 hours and 35 minutes. Delivery of my new Car was held up at the dealership for 29 days waiting for the parts. Company does not understand customer service, They are always politically correct with their responses but you still don't get service or your parts.
Think twice if you need parts for a service vehicle from this company; you could make it to the moon and back 85 times before they can supply a template and 4 bolts in 30 days
Absolutely Brutal!
Billy

I purchased a retractable sunshade for my windshield, when I got it it was not the size I wanted. So I requested a return as of today that I'm writing its been 10 days and they haven't responded to my return request yet. I have called their customer service number 4 times every time I call they say I will receive the return shipping labels by end of the day but so far I haven't received it. Will never buy from them again and do not recommend it to anyone. Always go to trusted sites. This is gonna be my first and last purchase from this website.