CARiD

The website indicates that a simple form can be submitted to perform a price match and get refunded the difference. Try the link for "submit form" - no form is opened, only your account page. You must go through a lengthy chat session with a customer service rep. Try it! https://www.carid.com/help-center/price-match.html. I discussed the issue with the rep and was told that it would be referred to their IT department. No change has been made, so I can only conclude that a lengthy chat session is a deliberate method employed by Carid to frustrate the price match process for customers. I've had much better transactions with other major online car part manufacturers and I'll not be coming back to Carid.

**The response by Carid fails to address the issue - there is no form available to simply submit a price match request. If there is one, please post a link to it for everyone to see. Or at least be honest that there is no form and each person wanting to submit a price match request must go through a lengthy chat with a customer service rep.

I ordered custom seat covers for my daughter's Ford Focus. The online rep, Brian assured me they needed 7-9 days for manufacturing and two days shipping. I went online a few days later and saw shipping was scheduled for 28 Dec. I immediately started a chat with Mia Do how appeared sympathetic and suggested I not cancel but receive the item and then decided if I wanted to keep it. She then offered to send me a $15 coupon plus a print certificate that we could wrap and place under the tree so my daughter would at least see a picture of the seat covers. After six days nothing, zip, no emails or snail mail. Got online and surprise, chatted with Mia Do again. Clueless, no record of said promises, nothing. I decided to cancel immediately, surprise again as there was no attempt to persuade me otherwise. Said I would hear something in 1-2 days confirming the cancellation. I told her I have no faith after all the negative reviews, so fingers crossed.

UPDATE
Received this update from Carid today:
"Thank you for taking time and posting this feedback. We do apologize for the backorder on the seat covers you had purchased with our company. We do apologize for all inconvenience you had encountered with during this transaction due to the backorder. "
Interesting, no one every said anything about backorder. This is definitely a company I will not do business with.

Oredered a set of Rims. One turned out to be bent before it was placed on vehicle. Notified Carid and was told to return it and company agreed to take it back under warranty. So, I sent it back and CARid said they tested the wheel and it passed there test. I had taken my own video jumping on the balance machine. Carid said it was within Industry Standards. CRAZY! A bent rim is a bent rim. They tried to charge me not only for the new rim they sent me, but for the bent one. I disputed with credit card company. They entrap you to send it back stating it was under warranty and when they get it change the game and charge for a new and the old rim. STAY AWAY FROM THIS UNETHICAL COMPANY!

I contacted CARiD and was put on with a sales rep named Carlos. He was awesome to say the least. He didn't try and upsell me at any point of the conversation. I told him what I wanted, he found the right option, qouted me, and I called him back a few days later and pre-ordered my Konig OVERSTEER wheels from him. He even managed to squeeze in a deal for me that saved an additional $30 from my original qoute (which was already lower than what I anticipated). We all know that every little savings helps when shopping for car parts. Long story short I highly recommend CARiD to anybody looking for parts for their vehicle!

I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. "We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX ******* - Dielectric Tune-Up Grease is $64.55. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Please allow us to offer you $25.00 worth of gift certificate."
Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. Did they even investigate my question or just rubber stamp a reply using prewritten responses.
UPDATE!
I asked a supervisor to call me which they did. She actually looked into the shipping charge issue I was questioning and found there was am error. She corrected it and I am happy with the resolution. My only thought is they may need to spend a little more time training their customer service representatives to prevent simple issues like this from blowing up.

They send me some rims with busted inserts only worth 500 dollars won't send them to me been luring to me for three months pure evil people do not buy nothing from there

I was attended by Luis j a really great person he really knows how to interact with his customers and explain every single detail about a product I was interested, good job buddy!

The shipping took a little longer than expected, but the product itself was of good quality. I ordered a headlight and they were kind enough to include a replacement bulb with the assembly.

I ordered some Plasma LED lights for my Accord from Carid, but then found them for less elsewhere (different brand though) They beat the price I found elsewhere and shipped them UPS. UPS actually lost the shipment so after contacting UPS, I was contacted by Carid, who promptly shipped me the originally ordered lights, for what I had already paid, and I received them in about 3 days. Excellent Customer Service, and a 1st Class Company across the board. I will do much more Business with them in the future, guaranteed!

Both the American and Canadian K&N web sites listed the air filter as out of stock. I was able to order the filter from carID easily and quickly. Will definitely shop there again.

Received defective headlight, comes on then turns off, sometimes the right side, sometimes the left. No returns are possible, they said I should not have installed the light if I wanted a return.

I ordered a product on 9/16/17. On Friday, 9/29/17, I contacted them and found out it was lost via UPS. The correct customer service reply would have been, "We are so sorry. We will ship another one out right away!" CariD's response was, "We will send out another one in 3 'business days' if not found and delivered to you by then." It was already Friday so the 3 days actually meant "5 more days" adding onto the 13 I had already been waiting. Now today, Thursday, 10/5/17, I call to be told there was no follow up and they would contact their distributor of that product and have it resubmitted to send another one. It is now 3:16PM and still no sign of the "promised tracking number". Since we are coming up on another weekend, at the earliest I would receive it would be Monday, 10/9/17. Oh, wait! That is Columbus Day and does not count as a "business" day. So it may be 10/10/17,6 days shy of a month from the day I ordered it! And that is if it actually arrived?
Things happen and I understand that, but rectifying a problem with great customer service makes all the difference in the world. If they had simply sent a new one immediately when I called the first time, 9/29/17, I would have had what I have already PAID for and not had to waste my time contacting them and writing reviews.

I knew going into it that buying something from this site was not a good idea, but they had a seat cover in the right color, so I did it anyway. It arrived falling apart (acrylic sheepskin). I called to process a return and was first on the phone with a hispanic guy who barely spoke english who was in a loud call center. He tried to get me to buy something else instead of get a refund, and then when I declined, transferred me to another woman who said I would be stuck paying the nearly $20 shipping for a product that weighs less than a small rabbit. I asked to speak with the manager who was even worse--Rita, I believe her name was. She explained I had to send pictures and that it would take a lot of time to send to the manufacterer to have them either agree to pay or not. Then, when I got upset (which people do when they are being taken advantage of.) kept repeating "excuse me, excuse me, excuse me" with a solid attitude. When I used profane language once in reference to the shipping cost that the manufacturer was charging (NOT HER), she said my language was offensive and that she would hang up on me. I said fine, and ended the call. I will NEVER buy anything from this company again and I am warning all of my car friends to follow suit. Good job, returns department.

I got the struts for my 08 Buick LaCrosse one of them was bad and I had to get different struts for the rear and it'll put them on the front within 6 months are cracking and popping they will not give me my money back so do not buy Monroe quick struts from them total junk

I should have read the reviews but I became a victim. I don't understand how this place is still in business. I spent over $2000 on a wheel and tire package and 2 of the 4-tires were bad. I was told by CARiD to have the tires balanced not only did I have them balanced at the Chevy dealership I had all the tires road forced balanced and was told 2 tires are bad. Keep in mind I paid CARiD for mounting and balance of the tires. I contacted a carid rep and was told Thank you for submitting the images. I have forward them to the manufacture for review, please allow 3-5 business days for a follow up response on this request, thank you! 6 days later with no response I called and was told the tire manufacture discontinued the tires CARiD Sold me. So I was offered 2 tires similar so now I will have 2 different sets of tires on my truck. This is unacceptable any good company would replace all of the tires. I was also told I would have to pay for shipping and labor to replace the bad tires CARiD sold me. I have been a Auto-technician for many years and purchase a lot parts online but this is unacceptable in so many ways. Don't buy from CARiD there return and exchange process is costing me time and money as this is my business truck. Order #*******

I have tried to order a few times from this company, nothing but problems, pay a little more to a more reputable company. They have no customer supervisor to speak to, no way to fix problems, and prices are misquoted. I even emailed the main office, no response now for over a week even after a dozen emails to main office listed in NJ DO NOT USE THIS COMPANY!

Renalyn was very helpful and knowledgeable in the products. She was a pleasure to speak with and I would highly recommended CariD for all your automotive needs!

I purchased a set of Maxtrac 2.5 front lift coil springs. Shipped fast. Great deal. I also spoke with a customer service representative that assured proper fitment

Custom rims for my Mercedes C300 sport were delivered on time, the alloy black color was just as requested. I will recommend the company to my buddies!

Ordered Seat belts, notified of delivery date. 9 days later, Not Available, No Alternate. Too late now to get them elsewhere on time for a car show. If you Don'T Have It, Don't Sell It!

I purchased wheel skins for my 2012 Silverado all but one would go onto the rims. Assuming it was a problem with the rim I spent the money and purchased a new one from GM. Still had the same issue. I spoke with a local dealership who installs CCI wheel skins all the time and they told me that they have the same issues and all you can do is buy four more wheel skins. CARiD did nothing to help me out and I have given them photo's and even offered a copy of the invoice to prove that it was a GM OEM rim they still keep giving me the run around on this. It's been and entire month so i've decided to contact the manufacturer myself and get this resolved. I doubt anything will happen but its worth a try. Being a professional automotive technician and having witnessed for myself I can assure you that all of the products they sell are $#*! and their customer service is $#*!. GO SOMEWHERE ELSE WITH YOUR MONEY!

DO NOT BUY. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTH'S TIME? AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. IT ACTUALLY IS MISLEADING AND DISHONEST. SO I SAY NO TO CARID.

Really great customer service at CARiD. I had to order a part from another company and they gave me the run-around trying to get it delivered so I tried to cancel that order and ordered it from CARiD. Unfortunately when I tried to cancel they told me it had already been shipped so I could not. CARiD made it easy for me to cancel the order I had placed there so I didn't double order the same product. Next time I'll come to CARiD first.