CARiD

Not it was my order never delivered but they refused to refund my money and had to go through my bank to dispute the charges.

I would avoid this company.

Couldnt ask for better service... i had problems with my order and the nice customer service lady i talked to took care of everything and resolved the issues within min.

It was great and helpful and it's always a supervisor on call that can assist you more if the agent can't and they really polite and help you with everything

Good reliable and fast. Lots of selection and matched for fit to your vehicle. Customer service is easy to deal with and don't mind helping with any questions you have

Terrible experience with quality. Will never shop here again. Will tell everyone I know. Bad customer practice. I have to spend more money bc they don't have product quality control

CarID is a horrible company with despicable standards hidden behind a fancy website. This was the worst experience I have ever had with any company ever. It borders on illegal. I purchased a wheel and tire package. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I received the wheels about a month after ordering. The wheels were defective. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. No exchange, no refund. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. I don't want to sell them in case there is still an issue. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. I can't have my auto on blocks for 6 months. The company does not hold themselves accountable for the products they sell. Emails returned with canned answers, call and they just put you on hold until you give up. I did complain to the company and they offered me $30 off my next purchase in a canned email. Nope.

I found the CARiD Website a great place to shop accessories for my 2015 Toyota Tacoma. I really liked the video's on many of their products in addition to the clarity of the pictures and descriptions of items. The videos really helped in my decision making as the website has tons of different manufactures to choose from. It's" THE ONE STOP PLACE TO SHOP " for your ride.

CARiD sucks! I ordered a Bull Bar for my husbands truck, for Christmas. Not only did it arrive AFTER estimated delivery date (DEC 28TH), it was missing the hard wear, screws, mounts, installation instructions exc. After 6 e-mails, going back and forth, it's JAN 15th and my missing items STILL HAVEN'T SHIPPED!

Do they really think i'm going to used the measly $15 dollar gift certificate they gave me? $#*! that! I'll probably never receive that item either!

CARid SUCKS DONKEY $#*! and so does GO RHINO.

In October 2014 I ordered some $1200 worth of dress up products for my Cadillac SRX. Over a number of weeks I received all the items except one, upper half chrome mirror covers. Over the next four months I continuously called and or received message from CarID as to the progress of the item. Was either "at any time now" OR, "manufacturing problems please be patient". Finally asked for a refund. Oct 2015, SAME STORY. NOT AVAILABLE LEAVE YOUR E-MAIL FOR CONTACT WHEN AVAILABLE. That is how these rip off people artist do business. A YEAR LATER AND THE PRODUCT IS STILL LISTED ON THEIR "AVAILABLE" LIST WITH A NOTE. Go to shopsar.com although more expensive they have them in stock. Will NEVER deal with CARID AGAIN.!

Amazing customer service, he too kthe time to make sure my parts were correct for my application. Connor was also very polite and friendly wish some other places had personel like this.

Carid.com is a very well set up company, suppling everything from repair parts to high performance parts. The delivery experience I've had with Carsid is both good and bad, when I order my new wheels, they were delivered right on time, but when i ordered my Procar racing seat they told me it would be ariving the 5th of October. Then I manufacturer problem happened and it would be 15 days late. They genrously offred a 25$ gift card, and made the return simple. I was on hold for no more than 1 minute. Shemyr the coustomer service rep, was helpful even though our connection was bad at first, she had called me back right away and help be cancel the order, she handled the situation great and was really helpful and answered all my questions. Carid.com is an excellent website to get the parts you need with a wide variety of brands.

Noelle's service was very direct and successful result, very friendly, I liked it very much.So far I have ordered twice from Carid, and all the parts I have received have been a perfect fit for my cars. I first replaced Chrome Vertical Bar Style Grille, they look and work great, TOYOTA FJ CRUISER FRONT STAINLESS DOOR SILLS (NON ILLUMIN.) are awesome and were easy to install. I then decided to replace my SMITTYBILT® ******* - G. E. A. R. Black Front Seat Cargo Cover, and my co-workers say it makes my truck look newer (but I still need to wash it). The new headlights are fantastic, so bright and easy to install. All of my purchases have come well packed and no damage (which makes me really happy), and in a timely manner, which is why I'll be using Carid for my future upgrade purchases."

BEWARE……. NEVER EVER BUY FROM THIS COMPANY!. THEY ARE FRAUDS. ORDERED PARTS FOR MY TRUCK TOTALLY WRONG ON THEIR PART. SENT IN SEVERAL REQUEST FOR RETURN LABLE WAITED AND WAITED, HAD TO SIT ON PHONE AND HAVE THEM SEND IT TIL I RECEIVED VIA EMAIL, WHILE SITTING ON PHONE. RETURN MATERIAL, EVERYTHING WAS IN ORIGINAL PACKAGE, ONLY REIMBURSED ME $82.33 OUTOF $208.00. NOT ONE EMAIL STATING WHY OR WHEN AND IF I GET THE REST. OH, DONT BOTHER LEAVING YOUR PHONE NUMBER FOR THEM TO CALL YOU BACK, I AM STILL WAITING…… I CANT OR DONT WANT TO GIVE THE A 1 STAR. THEY WILL RIP YOU OFF

This company has been giving me the runaround for 7 months now to avoid covering warranty.
With thousands of complaints of thievery why hasn't the Better Business Bureau revoked their license...
It's obvious that they don't give a damn about the consumer that they are supposed to protect.
Thousands of complaints not just a few.!
The time has come for all us mechanics to stick together and shut these thieves down by boycotting them, join me' a mechanic of 45 years that doesn't have this treatment coming.
Don't be another victim join me in a boycott since BBB won't protect the American consumers LETS SHOW THEM WHO KEEPS AMERICA ROLLING.! WRENCHERS UNION.! COLORADO BRANCH.

Horrible service, and even after i was assured item would fit, didnt and will not honor on website details saying military discount or no shipping on returnes when they mess up.

Absolutely have had a rough time with this company. From the start, and currently, towards the end of my return process. They sent an ill-fitting spoiler for my car-rather than just accept this and give me an easy return process, they want me to take pictures of basically my whole life, including VIN, my car, the bad fitment, the color, where the gaps are, etc, and then submit this to them. Their website says nothing but easy returns if you aren't 100% satisfied-but instead, I am finding I have to jump through hoops just to get a return STARTED. Then they wanted to charge me a painting fee for an IN STOCK item. How the heck does that make any sense? It was already a painted wing before I ordered it, how dare you try to charge me for the paint work? I have had it with this company, will never buy from again. Their website claims that if you aren't 100% satisfied, you can easily return the product for a full refund. There isn't anything on there that states you have to take a bunch of pictures to PROVE why you aren't satisfied. I spent 2 HOURS on a chat session with a sales representative that just repeated herself over and over about policy, none of which is mentioned on the site itself. Poor customer service!

If you ever want anything car related, save yourself the hassle and don't order from this website. I bought a set of Konig Lockout Black Gloss wheels... 1 came with two chips in it. I had pictures of the wheels before they were even mounted with tires (I had to use them since I sold my stock wheels on my car and didn't check to open the box since I assumed my wheels would be in good condition (no dents or signs of wear on the boxes)

Called the "good people" in customer service who basically told me I was beat cause I mounted the tires per their terms and conditions. I understand that part, but they wouldn't even give me a replacement wheel (which they would have done by simply having ups come check the wheel out). I sent them the pictures clearly showing wheels with no tires on them, but they didn't care. Luckily one representative Jorge got me a $50 gift certificate (better than nothing, but totally a joke of an offer).

If you ever want to buy wheels just save yourself the bs and go with a trusted website and not a wholesale dingy shop like Carid, I'd rather drag my face through liquid acid then to ever deal with their customer service ever again.

Be Aware of what you order, I ordered one bull bar, I specifically order the broadfeet bull bar because I liked the design even though it was more expensive of another bull bar without the design, I even talked to Allan and he told me it did have the design, So, I get my bull bar, it is the same exact bull bar and the less expensive bull bar, with no design. I had even paid someone to put it on for me, so the day I got mine I called and left a message for Allan and wanted to know how they would fix it I even sent pictures of the bar I got via email. I was a little surprised when he didn't return my call that day. So the long story short, Sunday came and so did the guy who was installing it so I really had no choice but to install it. Monday, called and left another message for Allan no return call again. So be careful and know what you order, this company will do a bait and switch on you. Also, the brackets that came with this bull bar are very weak, I am going to have to take it back off and beef the brackets up, they are not strong enough and just by leaning on them you can move the bull bar because of the flimsy brackets. See the difference in bull bars.

WAIT! DO NOT CLICK PAY NOW! Save yourself the time headache and expense and GO SOMEWHERE ELSE! TOTAL SCAM practices with shipping and sales. I WISH I HAD READ THESE REVIEWS! Zero follow up. Will have unreasonable shipping stipulations... That are not related to customer until AFTER the order has been made. EXTREMELY SLOW shipping. Once you pay... they will do whatever they can to keep your money. No tracking for #s. If you try to cancel the order you will not be returned their shipping fees, will be put on hold forever, etc... Ships only during business hours, charges 3x to change the shipping address (to send to your work... where most people are during business hours). THE WORST ONLINE EXPERIENCE I have ever had. BUYER BEWARE! Check out their ratings... Don't make the same mistake I did, or the next $h! Tty review here, will be yours.

Wow, please read these reviews and stand clear of carid. I wish I did. I spent over $4500 on two sets of wheels and tires with this bs company. After three weeks the first set came. Wow they looked great. Then after cleaning them reality set in.One was damaged. Noooo! Ok grabbed my composure. Called carid. Closed. Damm left message. Next day no return call. Called them again. Explained the problem. No problem just send us pictures and we'll take car of it. No problem. Sent. Can we have one with the wheel not mounted on the vehicle. No problem. Sent. Now they're saying that because I mounted this wheel ( keep in mind has not been driven on, just mounted to make sure it fits following their procedure) we can't help you. The best we can do is offer a $25 credit or a $50 credit on a new purchase. What the F? Over $400. Rims. I will never buy from them and I suggest that you look elsewhere for your part needs. They're now blaming the shipping company for the damage and tell me I'm on my own. Btw the 2nd set just arrived and yes one of those were scratched. You have been warned by me and others.

Fast friendly service (too bad can't be that way every where)will be using CARiD in the future, hopefully Joe-o! Update just got parts delivered, they are great quality just like Joe-o assured!

Found what i needed at a great pruce. Could ask for more from an online retailer. Would recommend to any body looking for oem or aftermarked parts for your vehicle.

DON'T BUY FROM THESE BAIT AND SWITCH LIARS.

Ordered a grill from Carid.
The grill arrived damaged.
Would not replace the grill because I had Installed it.
The only way to see the damage in this case, was after it was installed.
In pursuing this, I discovered that this was not even the brand of grill I ordered.
When I brought this up to Carly B in customer service she admitted they were out of stock and sent the cheaper grill instead. Nice.
She said it was just as good, even though their sales department will tell you otherwise. And they sell it for $46 cheaper than the one I ordered.
She also lied and said they could not replace the grill because they were out of stock.
I called their sales department right after I talked to her and the grill was in stock.

DON'T BUY FROM THESE BAIT AND SWITCH LIARS.