CARiD

Ordered tire sensors from CARiD thinking I would save myself some time with my wheel purchase so I wouldn't have to have them switched over and rebuilt from my old rims. After having them installed, a day later I had issues with the sensors. Come to find out the sensors where I purchase were faulty. Thinking the installer was incompetent I took my car to the dealer to get checked out. They confirmed the sensors were not working and needed to purchase new sensors to fix the issue. So, I contacted CARiD to get them to exchange them for another set. Kept getting the run around with the CARiD customer service rep. Finally, after a few days of complaining got the okay to send them back and was told within 24-48 hours I would receive a return authorization. It's now been 10 days later and still no return label. I called multiple time and they just keep saying it's going to take more time. Since I couldn't wait for CARiD to send me replacement sensors I had to purchase another set of sensors from the tire shop. Wish I just had ordered the wheels and sensor from another company that could have treated me better after spending $2,000 +. As of 7/29/19, I am still waiting on my return authorization. I have wasted over 20 hours between my wife and I trying to resolve this issue with CARiD.

Ordered parts on the 3/8/17 today is 3/14/17 still no parts (was told 3 business days), I called Carid and was told it was the vendors fault, Come to find out after waiting 2 business days and waiting on the phone for half hour, They processed the order that morning, I checked my email and sure enough it read processed, but still no package i will no longer order parts from carid, and I will not recommend them either.

I bought a body kit, headlights and taillights from this company for my 1993 BMW and spent $1,*******! It's been the worst shopping experience in my life. It was so bad that I had to take the time out of my day to warn as many people as I can to not buy anything from this company.

First, the body kit. It did not fit the car! We tried to return the product to no avail. It took 8 months (not exaggerating) to install as we went back and forth with them on the assembly! The rear bumper could not be set flush with the trunk and weeks later after the front bumper was installed, it fell off! Ultimately, we had to spend another $1800 to purchase and install the factory bumpers.

Second, the lights! The rear left taillight harness burnt out! Since they are still under warranty, I have been working for 8 weeks to try and get a replacement. As of this review, May 2,2019, I still have not gotten my simple replacement.

The return process has been absolutely ridiculous. Each customer service rep has their own explanation. In the meantime, I have had my car at the shop for 8 weeks and counting!

Again, do not go nowhere near this company. It is not worth it.

Hi brandon was a very good service person helped me with everything he was very friendly very funny guy if everyone was like him when you call a place the world would be a better place ty vernon

Ordered seat covers for our truck and discussed layout of truck (2X) on the telepone. Received the covers and the back seat council will not go down. $450.00 There is 3 headrests and they sent 2. All we wanted was for them to correct the back seat problem. $450 of truck seats. Nice. They will not fix their error. Horrible company to work with. Nice sales people. Horrible customer service. DO NOT BUY CUSTOM SEAT COVERS--YOU WILL BE STUCK WITH THEM.

Decided to bite the bullet and replace all of my interior and fog lights with LED's. The online listings were difficult to find the correct bulbs. So I called the number and told the salesperson that I wanted to purchase all of the interior lights, backup lights, fog lights and rear stop lights. I received two shipments totaling around $256.00. Five of the bulbs had no place to put them, two bulbs just didn't fit. I called to get the correct bulbs and order more for our other car. They were extremely happy to sell me the correct bulbs and refused to take the others back. Also it was very hard to understand the so called "customer service" representatives being CARiD appears to have sourced that out to another country.
Our family Suffered two tragedies and barely missed the 30 day company policy window to get this corrected. After talking with them, they probably would have used another excuse not to make this right.
I try to never write a review without saying something positive about the company. I guess the one positive thing that I can say is that they were able to bill my credit card immediately for all items before they had the parts in stock.

They sent me the wrong headlight I sent it back no refund the worst online sit ever I've called 50 times they keep telling me it will be fixed but never have

Ordered an Auto Tecknic trunk spoiler with 3M tape included but not received, after I complained they removed the "included" word from website, spoiler only, they charged for shipping same as the product value and I had to pay UPS same again on delivery, from Canada you can't return without loosing the shipping and customs. After I contacted customer service few times, Mila was great helping with refund the UPS overcharge at delivery. Hopefully this is an isolated case as UPS was always great with our deliveries!

I like the idea of that of a lot of the products they give you clear and precise instructions and how to install these items overall I would say an excellent job

I did an order for $53 and must return it. After restocking fee and return shipping, I get a credit over $25. That is crazy. Check before order about the return fees

I've used CARiD several times. So far they've always been on time and parts fit perfect. Their customer service department has always been friendly and helpful. And their prices are very reasonable.

This is the second time purchasing from company and bot time the associates were extremely helpful. I will definitely recommend this company to my Car club members and family. Great job Laura.

I'm am impressed by the site Carid.com there are the best parts and full Assemblies website iv known. Iv only heard great things about the site. I knew I was missing out.

By far the best place I've ordered from between eBay and Amazon. The staff is very professional and knowledgeable of the products they sell. This is only place I will order my car mods from.

Incredible site! The ease of use and staff are absolutely incredible. I recommend this to all my friends and family! Will continue to do business with the best car site on the internet! Thanks carid!

I called to order some parts for my car and I had possibly the best customer service I have ever had. Ray was friendly, knowledgeable and a great help. The process went fast and smooth.

I found their website very confusing and so spent quite a bit of time on chat with her and she took her time as much time as I needed to make sure it was right.

Edward helped me order the correct part and color to help me make my car look so much better. I can't wait to buy my wheels for my car. Thanks again Edward, keep being awesome!

Don't buy from this company. They are another hollow corporate shell that doesn't care about their customers. If you buy a part and have a problem... YOU ARE OUT OF LUCK. I lost $88!

I ordered parts for $3000 a hood for a 2014 ATS Cadillac came broke the rejected my refund and 2010 camaro zl1 body kit came broke I ordered in November 2018 now it's the mid of January 2019 and I haven't got my money back and this scam site carID got the nerve to offer me $150 out my $3000 I paid them for junk they tried to sell me be aware of this site

I purchased some parts from this company back in September of 2022, and when I was purchasing one of the items I was promised that it had a 36 month warranty. Only to find out AFTER the purchase was complete that it was actually only a 12 month warranty. Still under warranty though, I informed them of the issues I was having and needed to to start the warranty return process. I was told they would be back in contact with my within 4 days. Here it is over 10 days later, and still no progress. I called to check the status of the warranty replacement, just to be told that I need to give them an additional 3-4 days to reach out to the manufacturer and "check the status". I have spent a rather decent amount of money with this company on parts in the past few years alone. But with the way they have gone downhill over the last year,...I will be taking my business (personal AND company) elsewhere. They have ZERO issues taking peoples money, but do not want to honor their LEGAL obligation to make sure their customers, (or rather the ones that pay their salaries) are taken care of and will continue to do business with them.

The product says it will fit a 2018 HRV, BUT IT DOES NOT FIT! It would be impossible for this bulb to fit! I told customer service rep the issue and she told me the bulb fits a 2018 HRV. THIS IS 100% FALSE ADVERTISING! THIS IS WHY THIS COMPANY HAS A LESS THAN 3 STAR RATING. IT IS RATED 17TH IN ONLINE AUTO PART STORES. At least i'm getting a refund ( wish they would have been honest, now they lost my business).

I recently purchased a bumper from them. I jumped the gun and ordered it not immediately realizing the first two display pictures were clearly misleading, the other pictures of it were very plain and different from the first two. I realized this 5 min after my order and did all i could to cancel it, however i was after business hours so i called the following morning. Both customer service reps i talked to very obviously had their minds made up before they even heard my whole story. Long story short they said I'm stuck with it due to the fact that it already began shipment to them. Then to add insult to injury, the lady offered me a return amount of $50 if i didnt want the product. The cost of the product was around $500. NEEDLESS TO SAY I WILL NEVER BE BACK AT THIS GARBAGE WEBSITE AGAIN! I HEARD SOME NEGATIVE THINGS ABOUT THIS WEBSITE BEFORE BUT I WENT AGAINST MY GUT AND GOT BURNEDDDD!