CARiD

I order a "Replace" brand wheel from CARiD and once I had a tire mounted on it you could see that the rim lip has a slight bend in it. I contacted CARiD who said they would contact the mfg who in turn stated it could not be returned since it was mounted so CARiD thanked me for shopping with them. ARE YOU KIDDING ME? Stay away from CARiD and Replace brand wheels.

I am on my 3rd purchase with CarID, and so far I have not had any customer service issues with them. I was also able to return my old parts with no hassle due to their core policy. Great website!

I recently placed an order for a set of wheels costing around 1500$ for my 370z and after two weeks I received no update on the status so I emailed them to find out what was going on, when I called the sales rep (Juan) informed me that the wheels I originally ordered would not fit so they were just waiting to email me to let me know. I decided to still give them my business and purchased a more expensive wheel that Juan guaranteed would fit, the wheels arrived and I took them to discount tire to have them put on and the wheels DID NOT FIT, at this point I'm a little aggravated and just want my money back and ship the wheels back to them but when I called Juan hung up on me! They explained that they do not do any type of returns for wheels even though their employee guaranteed the fit on my exact car down to the type of brakes. So at this point carid has taken 1600$ from me. DO NOT ORDER FROM THEM THEY ARE SCAMMERS AND DO NOT KNOW WHAT THEY ARE DOING!

Well carid if you wanna wait for a month and then have them tell you were not sending it and then oh yeah they tell you would you like to continue waiting but we can't give you a delivery date

CarID.com has the worst customer service and the worst handling of returns of any company I have ever dealt with in my life. I ordered seat covers and discussed it with their sales rep before putting in the order because I was concerned about getting the correct shape. When I received my seat covers they were not the correct shape, so I tried to exchange them. When I contacted their customer service they said they would have to investigate to determine what the correct seat covers would be and that it would take about 24 to 48 hours. A week later, after contacting them about it again, I just decided to contact the actual manufacturer. I should have done that from the very beginning because it took about 10 minutes. Then I contacted carid.com again to put in the order for the correct cover and that took another week. To make a long story short, I got the correct cover in the mail about seven weeks after I put in my original order. I'm just so pissed, it just doesn't seem like they care about taking care of the customers they only want the dollars. As another reviewer said just use REI I think I will look into that but I certainly will not use carid.com again for anything ever ever ever again.

I spent almost $500 dollars on my order and only received 2 of the items I ordered. The rest of my order is shipping almost TWO MONTHS AFTER. Not to mention, I was not informed of this before purchase. This is terrible customer service and a RIDICULOUS amount of wait time.

I paid a fair price for a wheel that looked new. Compared to a salvage yard charging the same price for a used looking wheel. Was very happy with what I got from carid. Will be buying from then again

I purchased brake calipers from CaarID with the opportunity to send my old calipers in for a slight refund. When the packages arrived, I realized I was never sent return labels. It took 3 attempts reaching out through their online chat to eventually get the return labels. The refund was supposed to take 10-15 business days to receive, but it has been 2.5 months. Today was the second time reaching out to them, and they said the refund should be sent to you within 10 more days. This was the same thing I was told the first time.

CarID has no accountability for their distributors. If I didn't return my parts within 30 days, I would have been out of luck. If their distributors don't follow through with their promises, they say "I'm sorry for the inconvenience. I will send them an email". Its unacceptable and this company is borderline a scam.

CarID tell your distributor to send me my refund. The fact that its taken 3x longer (so far) to receive my refund than what was stated in the initial purchase is robbery.

Was looking at some interior kits to spruce up my car, was not sure on exact kit so decided to chat online with customer service and I got Amanda which was knowledgeable and fast to respond to my questions at times she would give me answers before I would get to ask or as I was asking them, she went up and above to help me out and get me the info I needed and even sent me an email ready with my order to do click and order. Thank you Amanda for your help, and Thank you CARID for hiring her.

I was struggling at the check out not being able to find the military discount option, when Sonia msged me and asked me if I needed help ONLINE (crazy hehe) She helped me out and even gave me a discount for the trouble! Totally buying my wheels and rims from here in the near future

Recently purchased as advertised fog lights for my truck they fit perfect but when I tested them they dont illuminate as fog lights they are more like marker lights my running lights are stronger lights truth in advertising I requested refund was told too bad you purchased the wrong lights they advertised fog lights and sent marker lights now Im out the money and still are without lights this is the problem with online shopping no support I wouldnt buy a flat washer from these people BUYER BEWARE

I place an order they told me, it will be ship ground by UPS i say no this is urgent, no problem we will send it express but it will cost you $66.89 for a part at $9.95, i said no problem this is urgent they told me no problem we will send express THEY SEND BY GROUND UPS WOW THIS IS A VERY GOOD SERVICE YOU THINK

I purchased wheel's and tires from CarID and decided I wanted to cancel my order (had not shipped yet). I was told that my order can not be cancelled despite it not reflecting that anywhere on the product page or during the checkout process. On the wheel page, it says they can be returned before the tires have been mounted.

I next asked if I could instead make a change to my order. I wanted to see about buying different (more expensive) tires. They told me that in order to do that, they would charge me a 10% restocking fee for tires that have not even shipped. Additionally, I looked everywhere on their site and could not see any mention of a restocking fee for cancelled orders or for returned orders. They are very unfriendly and dishonest. Stay far away from this vendor. They claim quick and easy returns, yet I couldnt even make a change to an order that hasnt even shipped.

Finally, they advertised my purchase as being in stock and shipped within 48 hours. When I spoke to them, They were still waiting for my purchase to arrive to them 4 days later.

Tried to use chat to get some help, and it was slow and unhelpful. Just purchased elsewhere instead. In the end, what was advertised was not really available.

Worst company I've ever had the misfortune I'm dealing with the parts got lost they still haven't replaced them nor have they refunded my money they know that I am stuck in California on vacation and desperately need these rare hard-to-find parts and they don't care they they've offered to do absolutely nothing to compensate me for for any of the the inconvenience is they've been rude they wouldn't let me talk to anybody other managers I would not deal with this company again if my life depended on it I suggest you find your parts somewhere else because if you have any problem with him they're not going to deal with it they don't do it refunds nothing they took a dollar fifty five off my account just prove that it was me because I wasn't at my credit card address I never was refunded that dollar 55 either there a rip-off

I purchase LEXANI LUST Chrome from CARiD for my vehicle which is park in the garage 99% of the time. After one year the RIMS started to peal off and rusted, I called CARiD and they stated that the Lexani only warrants the product for one year. The rims cost over $450 each. I don't understand why CarID sell products that don't last a year. Do not purchase Lexani RIMS, bad quality hence the only one year warranty on them. The worst thing is the CARiD site has great reviews, yet they don't let their customers review the products so I guess they are selective or they are making up their own positive reviews.

Great parts, exactly what i was looking for, the gentleman on the phone was quick and very nice. Parts arrived the following day with no extra shipping costs!

Tony answer the phone located the part in a Pennsylvania warehouse found me all eligible discounts and sent me link to place the order. Carid if the best

This is my first experience w/ carid.com and they have exceeded my expectations! I was very impressed w customer service as they were very easy to deal with!

One of my go to places for ordering parts. On top of their competitive pricing, they will also offer military discount on many of their items. Great place!

Recently ordered an item via Apple Pay. It showed the shipping as $0.00. After placing order apple sent me a receipt that showed over $15 in shipping charges. Upon seeing this I immediately called customer service to cancel my order, only minutes after placing it. Customer service tried to offer me gift certificates instead of canceling the order. After I refused the gift certificate. The customer service rep told me my order was canceled and that if it shipped to me all I had to do was send it back for a refund. Two days later, on Sunday night, they decided to ship my cancelled order and send me an email telling me if I chose to return it they would deduct my original inflated shipping charge of over $15 and charge me a fee for the return. This is completely unacceptable business practice from a shady business. THEFT BY DECEPTION! I will refuse package delivery and dispute the charge with my credit card. They will not steal money from me. Be more clear about prices and your cancellation policy. Like basically you cannot cancel an order. If the product had shipped before I cancelled it I would understand, but it did not. I canceled the order Friday only minutes after placing it and they chose to not cancel it and sent it anyway, two days later. Shame on you!

Review re CARiD.com and Variant.com
I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. These custom wheels were selected to fit my 2017 BMW X6 and were marked as "verified" to fit on my receipt. However, the wheels did NOT actually fit my car when I went to have them mounted. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Finally they said they had contacted the manufacturer, Variant, on my behalf. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them "because they are custom wheels".

I ordered a Duraflex C bumper from CARID.com for my G35. The part came damaged and flimsy constructed. They would not take a return and ripped me off for $334 dollars. These guys are rip off artists!