CARiD

Really nice parts and great customer service, great quality. Frank called and helped with my order and got me a great deal with the website, over 5/5 review on carid

This is my second time dealing with CARID... I promised I wouldn't, but wanted to give them another try... BOY WAS I WRONG! When they are selling the products its all good... but goes down hill after that. I ordered wheels and tires, they came mounted and balanced and with the installation kit. The installation kit the sent was the WRONG size lug nuts... so I went to a local tire place, ordered the correct ones, paid for them and called CARID to inform... the girl who answered was VERY RUDE and blamed me for the incorrect parts being shipped. I them asked to speak with someone else. I was placed on HOLD for 23 mins, I then called from another phone and spoke to Rebeca, I emailed her the receipt for the correct lug nuts and am still waiting to be refunded. I WILL NEVER USE THEM AGAIN. First time shame on them, second time SHAME ON ME. STAY AWAY. Use a local wheel place instead. THES GUYS SUCK AT CUSTOMER SERVICE.

Gabriel Gonzales
Houston, Texas

My son wanted some accessories for his truck and told me to look at CARiD. I was able to find the specific items for his truck, ordered and that was it. The items came perfect with no problem.

Ana was extremely helpful in changing a mistake on my email account so I could receive the tracking number to know when I was going to receive my tail lights

I somewhat recently order a wheel and tire package from carid.com (June 16). The navigation and input of my vehicle information seemed easy and simple. But I was giving a shipping date that was changed two separate times. So I called and complained about that fact. They have me $65 off my order. Ok cool, mistakes happen. Now I finally received my order on Thursday the 12th. Go to put them on Saturday evening and come to find out they have me the wrong bolt pattern for my truck. I checked my order to see if there was any mistakes, nope they just mounted to the wrong wheels. Also there is a white substance around multiple bolts on the exterior of the wheels. If they do not make this right I will continue to write reviews and show pictures of the wheels being mounted on my truck (well trying to be mounted) and copies of all the emails back and forth. I would definitely stay away from this company. Only way I will continue to use them and recommend them again is if they make this right in a timely manner. This whole experience has been a headache for me. I have apt on the 24th to get my truck inspected and I need these tires before that date. What ever happened to quality and good customer service.

I've been a customer since 2015 & this the first time I ever had to do a refund/return instead of exchange. First I send their product back march 10,2017 because I was gonna exchange it, but I was checking tracking # & it said the part est. Delivery date is 3-24-2017(mind u I had to buy the part from autozone while waiting) so four days pass trkin # still show process, nothing else so 3-28-2017 come I called & ask for a refund because it's not moving & I've brought the part from autozone after the LOOONG delay. Now it 4-7-2017 & they telling me they sending me a check in the mail (after I did the transaction electronically) that's gonna take another 7 days to get to me & then deposit it another 2-3 days to clear... S. M. F. H... They easy return policy is FRAUD & it's only easy from u to them NOT VICE VERSE'S... PART GEEK, RACING SUMMIT & AUTO ANYTHING. Is not like this... GET OUT NOW PPL!

I am not inclined to purchase from CarID again. I have been requesting from their website a status update and I have sent an email with no response. I called and after sitting on hold for an hour did not receive any additional information plus was told that I would receive a response that I have not received. I have requested a status update from their site everyday since 6/25 with no update. I will state, I do not care about what the answer is but I do care that I do not receive a response. I do not do this to my customers and I certainly do not expect to be ignored when I am the customer. I am the customer and if you want my money you have to "beg" me for the business, I should not have to "beg" to give a vendor my money. There is something fundamentally wrong when I a customer has to beg a vendor to do business with them.

After writing this review, I received an email stating that my order estimated ship date is now 7/3/2020. When I placed the order, it was verified that the items were in stock and would ship on 6/24/2020. This is not an acceptable way to do business since I could have ordered them from another source and be receiving them 6/30/2020. This is a company that only desires the sale and forgets about customer service. Repeat business is not there objective based on how they do business and I am for one NEVER going to order from this company again and I urge others to consider doing business with a different company that worships honesty and customer service over the almighty dollar for without those they are sure to not get the latter.

Before ordering I contacted them to make sure to order the correct parts. Based on their info I ordered the parts. The parts that arrived were the wrong parts. Not the parts I ordered.
When contacted about this, they want to charge me again to get the correct parts. They say they will refund the cost of the incorrect parts when the receive them back. Every other company I have ever dealt with sends the correct part along with a return shipping label without charging you twice. At this point in time I have not received the return shipping label to send the incorrect parts back. I did not pay to receive the correct parts. I will use a better company to get my parts from.
Update 10/27:
The single order was shipped in three separate shipments. To date only one has arrived. The order shipped by UPS is showing delayed. The one shipped FedEx say this tracking number cannot be found. Say "Check the number or contact the sender" this is a problem because they will not return the funds until they receive the parts back. How can I return what I haven't received.

I have placed two orders with CARID in the past two months, and I am very satisfied with the products they sell and the great sales staff that they employ, they are very pleasant and try to help anyway they can. The delivery is very fast and on time----SO FAR VERY SATISFIED---I will be returning and recommending to friends.

The worst customer service. I needed a rim for a spare tire before I left for Germany (in military). I was told that the rim I ordered on 2 June would be at my door no later than 28 June. I called on 29 June to check the status and was told it was not due to ship until 27 July. After explaining the situation I was told that they had the rim in stock and I would have it in 3 business days - 6 July. I received a shipping confirmation that night with a 7 July delivery date. My car ships on the 8th. I still have to get the tire mounted before I drop the car off at the pier. I called to cancel and spoke to a very rude and unprofessional female who, after getting nasty, put me on infinite hold when I asked to speak to a manager. I called back and got the same female. I asked to speak to a manager and after being on hold for 17 min she told me he was on another call and would call me back within an hour - that was 4 hours ago. I purchased a lot of car parts from CARID without any issues but after this experience u will NEVER use them again nor would I recommend them to my worst enemy.

I real all the below bad comment but seriously i am from lebanon beirut and carid Is the best online auto parts online shopping i have like 8 order all shipped in good condition with UPS took 5 to 7 days but the quality and the condetion of all my order was perfect now waiting order for alternator which cost me in my country 890$ CARID have it@ 350$ same product ACdelco thanks for all the team at carid for full support

Luis was a great help with my purchase! Helping me out with felixable payments to get my carbon fiiber hood! I highly recommend CARID and well definitely be telling my friends!

Worthless never again will I buy from here. Customer service are worthless trying to blame customer for wrong installation. Sending me a defective item and now I'm down 200+ dollars down. NEVER NEVER BUY ANYTHING FROM HERE TAKE THIS ADVISE TRUST ME. ALL I CAN SAY THEY ARE WORTHLESS WORTHLESS TO THE MAXXXXXXXXXXXXX. Only reason I gave them a star was they were fast in shipping a broken item.

The sales team will have excellent service to get the sale, even lie to you. They Guarenteed their Bluetooth adapter product would work on my vehicle (which it didn't) and ended up selling me faulty headlights, which they told me if there were any issues to arise I could return them within 30 days "hassle free." So I fell for their B. S and bought the products. Now the worst part, their customer service team. So first I call in telling them their products don't work or are faulty. Their dumb customer service agents put down the wrong information that I just didn't need them anymore and on the return slip put it so that I declare I never attempted to install or use the product. (Then how the heck are you supposed know if it works or not! The intent is to buy and use the damn thing) After that I call again and now their excuse is that they need to resolve it with the manufacturer under warranty. What the hell happened to the hassle free 30 day return? So keep in mind guys these guys won't take full responsibily for the products that they sell and will shift it over to the manufacturer to resolve the issue. Now they want me to go and put the faulty products back on my vehicle and take a photo to prove that is faulty and of course it's not them asking it, it's the manufacturers ask. This is a B. S company. Please do yourself a favor and don't buy from these guys!

I ordered a product and immediately needed to cancel due to not seeing the shipping charge. The online agent was very quick to resolve the issue and make offers to keep the order. Good experience.

I was having trouble sending my military info, went to live chat and Bryan helped me out real quick with my issue. I was pleased and was able to order my accessories shortly after that.

After processing my order I was notified by Berlin. She advised this item was currently on back order for a few weeks. She was able to quickly replace my order with a in stock P/N

I took the time to look for the lights I wanted and called and they walked me through more detail about the product and helped me choose exactly what I needed. High quality products too

I have placed a few orders and they have been right on! I had one return and the process went very smooth. Thank you and I have been recommending your sight to all my friends!

I PURCHASED MGP CALIPERS AND THEY SENT A BOX EMPTY AND I FILED WITH UPS AND CALLED POLICE. AMAZING CARID SAID IT WAS NOT THERE FAULT AND STILL TRYNG TO KEEP MY MONEY. HORRIBLE CUSTOMER SERVICE WHO CALLED ME A LIAR AND UPS AND POLICE FOUND THEM TO BE AT FAULT. STAY AWAY THESE FROM THESE CROOKS

By far the worst experience iv'e had with CarID.com i had placed an order of 4-wheels worth over 1k about 2-weeks ago, after the 1st week i had called to speak to a representative to follow up on my order and i was told the wheels were on transit and i should get an update in 2 business days. Well its been 2 business days that have passed by and yet no update. So i decide to call again to speak to a representative and tells me there is no way to follow up on my order cuz they don't have an update status, that i would have to call them back ones the manufacture is available (yet i think its ridiculous how i have to follow up with this update when it should be the company job to follow up with their customers needs) so as i speak with the lady with bit of frustration (without getting verbal) all i said was if i don't get an update by today i will call back tomorrow and demand my refund cuz ive waited far to long already when i i can get them faster somewhere els. After that was said she hung up on my call, which is very unprofessional. If i knew her name i would put it up on here. But by far the worst experience with almost a 5-start company. Should of gone to TireRack.com like i usually do, but was trying something different.

I ordered a set of wheels that were "guaranteed fit." The wheels didn't come close to clearing the brake calipers on my car. After paying $100 to the tire shop just to attempt to put the wheels on, I had them package the wheels back up exactly as boxed from car-id. I called Car-id to let them know the wheels did not fit. They said I would have to go back to the tire shop take off the stock wheels and take pictures of the rims not fitting the car. I told them that was not possible and I wanted to return the wheels. They said they would send me return labels. They only sent 4 of the 5 labels. I still returned the wheels exactly as directed and covered the remaining $30 of shipping out of pocket. Car-id went on to provide me with a "partial" refund. I called back five times and asked to speak to a manager and every single time the associate got someone else on the phone who was not a manager. Each sales associate I spoke with after my return said I was to pay for shipping and a 10% restocking fee. This was never expressed verbally or in writing and no one was willing admit these rims did not fit or provide any customer service aside from rerouting and claiming it was not their responsibility. I have never had a worse consumer purchasing experience. They told me "it was not possible" to speak with a supervisor because "they would tell me the same thing." After reading all these reviews and seeing 1,300 plus one star reviews, I wished I had researched the company prior. DO NOT ORDER from this company. If you have to return the "guaranteed fit" product, they will make your experience truly unbearable.

It's simple log on browse, select your product an buy. All the people are very friendly an courtesy an will make sure you select the right part for your make & model.