CARiD

I have 3 cars and all the time I buy from carid the prices are right and they have everything on stock never had problems with the inventory thank you carid

Tony took the time to make sure that all my information was correct and that I had no concerns. He was efficient time wise and I am happy with my experience.

Been able to find anything I wanted. Found a lot of thing that will make my ride stand out. Talked to customer service and they are easy to understand and they understand you.

Took the time out that I had the right part for my vehicle. They also cross referenced the part number with the oem dealer part. Great company to do business with.

They took my order and my money in January now three months later they still haven't delivered my wheels and tires. Worst yet they say they have a no refund policy

In hindsight, I should have purchased these headlights from Carid. I purchased a cheaper product from Amazon, needless to say I got what I paid for. Lesson learned.

They sent a defective part and refuse to replace it. They say that the part has a 90 day return, when I called the manufacturer they said it was 1 year. You go onto other sites selling the exact same part and even they say it's one year. Tried to explain this to them to see if they would make good, and all they do it hang up on you. They are selling defective parts knowingly, and scamming people by saying the return is shorter than it actually is. DO NOT BUY FROM THESE PEOPLE, THEY ARE A FRAUD!

I have had the opportunity to call CARiD recently, the associates I have delt with were both knowledgeable on the products offered but more importantly had a high level of Customer Care, I have worked in the Customer Contact Industry and appreciate good/ excellent customer service when exposed to it, you always hear about poor service, I want to applaud outstanding service when I get it.

Thanks CARiD

After research on the net I found the best price with a knowledgeable employee to purchase an item. I will definitely put their website on my homescreen

I ordered a poison spyder hood louvers for my 2011 JK iI went to several web sites looking for a dealer that had them in stock It seems with C19 screwing the world no one had them. Except CarID which told me they did. So I ordered it for $161. When it got delivered it was a louver for a 2013 to 2017 would not fit on mine I sent it back They informed me that they had the right part I give them another $164. After a few days they told me the part is on back order and might be sent in 90 days. Which means they never had the part in the first place they just wanted to get me to order it and take my money Most dealers I know will put on there add out of Stock or on backorder not CarID never again will I order from these people

CARiD has won my business. Great selection of parts, knowledgeable contacts and ultra competitive prices. CARiD has become my first choice in shopping for my car and truck!

I placed an order for one sir box gasket and an air intake hose. They were shipped at two different time. The gasket came first the hose came a week later. My husband was getting ready to put the air intake hose on and notice one end of the hose was bigger. So immediately I called and spoke with Laura for a return label. The label is to come by email within 24 to 72 hours to no avail. Then I called again no label. Now I'm calling a third time and ask for a supervisor requesting the label again. The next day I received the label and returned the intake hose. Carid received the item back and they are refunding the cost of the intake hose but not the shipping cost. At this point I'm back on the phone request the shipping cost. The rep is saying that they can not refund the shipping cost when clearly the part is defective. I'm truly pissed st this point then I asked for the president of the company's name. I was told they don't give out this information. What kind of company that doesn't give the president name or an address or Email? Now I'm paying for a gasket that weights less then ounce and the shipping cost is 14.97. This is double the cost of the gasket.
NEVER EVER ORDER FROM THIS COMPANY

Recently bought some wheels and the salesman Kelvin was extremely helpful and friendly. Took me through the process and made sure everything was correct before placing the order.

CARID provides the worst customer service that I have encountered in probably 60 years. The order I placed in April 2010 was delivered incomplete and trying to get the missing parts has been a very frustrating experience. I have called seven times with no success - the missing parts will be sent (they weren't), the missing parts aren't in stock but will be shipped in 2 to 3 weeks (they weren't), a manager will call back in 1/2 hour (I'm still waiting!). DO NOT ORDER FROM CARID!

Eric was very helpful and verified that the item I was ordering was the correct item for my vehicle. A pleasure talking to someone that spoke clear English.

I ordered a bike rack over a moth ago. When it arrived, the box was missing tape and was semi open(not secure). Of course the side straps of the bike rack was missing. The quality of the bike rack was not great either. Before I purchased the bike rack from CarID I read their Easy Return(joke) policy and figured I'd fill out a form and return it with no problems. That was not the case.

I've tried following the return steps on CarId website, but doesn't work. I then called and sat on hold for almost an hour while someone tells you a bunch of information about the hoover dam and the state of Nevada. Then i see they have a chat feature, but everytime I sign in, im like the 25th person in line. Then I email them. I get a response pretty quickly, and we've been emailing back and forth. I thought I was getting somewhere finally, but just realize that I'm not getting anywhere and they are asking me to send pictures, just like I did in the beginning. Im now on the 3rd week of emails with CarID and I'm still in the same situation.
I'm out over 250.00 for a bike rack I can't use.
This is the worst experience I've ever had. I will never buy from this company again.

First person I spoke with had very limited English and messed up my order, I spoke w another person and had them fix quite a bit of the order. Second person was great

Carid helped me with every thing that i needed to return the wrong headers and when i called the lady was helpful and fast so i could return the my header and get the ones i need for my car.

Failed to cancel and charged me to ship it back, even though i cancelled it 1 month prior to the ship date. They assured me everything was taken care of yet i still got charged and it was shipped...

I placed an order, #*******, last week. Brake parts to include rebuild calipers, with a $90 core charge. Per carid website.
"Locate the plastic packing slip envelope that was included with your product."
No packing slip envelope was included.
"Print the prepaid shipping label (sent to you via e-mail) and insert it into the plastic packing envelope."
No shipping label was emailed to me. So I contacted CS via chat. I was told the shipping label will be sent to me in 3 to 5 days. REALLY? But it gets better.
From carid website.
"Once we receive and inspect the returned product your deposit will be refunded to your original form of payment."
This is a lie. CS told me I have to return the cores to powerstop, not carid. And if they feel the calipers are rebuildable they will issue me a paper check for my $90. In one to two months!
And, carid doesn't even have UPS pick up my cores, as other companies have. I need to drive to the local UPS store and deal with them. And I'm willing to bet powerstop says my cores are not rebuildable, in their opinion, so no $90 check for me. And if I insist they send them back to me, they refuse or tell me i pay shipping.
Carid SHOULD have mad all of this clear BEFORE I made the purchase, not after. This was my first and last purchase from this deceptive company.

Review is for "WINJETŽ WJ30-0390-09 - Factory Style Fog Lights"

I was told by one of the sales representatives that this item would fit a 2017 Ford Fiesta ST model and it didn't! I trusted her word for it being that my OEM bumper was on a backorder from Ford and would not get it for over a month. I am not satisfied with my experience from customer service and their knowledge on things like this! I was then in a back and forth email conversations with different representatives and one specifically said I had ordered the wrong part for a different year model of my car and was offered a $15 dollar gift certificate for the trouble. This is unacceptable, especially after a customer service representative and the user interface from CARiD.com said it would fit my model car.

Definitely recommend family and friends to car id for best service and best parts for their vehicle. Help me out tremendously when I needed parts for my truck and the staff help out and made it easy

Terrible customer service. They broke my order up into 3 parts with no packing slip and bad tracking information. One of the items I ordered was staggered exhaust tips. They sent the wrong item. The exhaust tips they sent weren't staggered. It's been 2 weeks already. Every time i call I've been placed on hold for extended periods of time. The last time i called was an hour and forty seven minutes. Then each time i call they tell me they have to put in a request and that will take 24-72 hours then never respond back. On the last call i now have to wait 1-2 business days for a call back from a manager. Every time i ask for a supervisor, no one is available. Apparently they are training at 830pm at night or taking 2 hour lunches. They claim to be based out of New Jersey but i have yet to speak to an American customer service representative. The customer service told me the exhaust tips are a universal fit. I told her it does fit but it's the wrong part. She told me that's the description on the website and they can't control what they send. "You get what you get, there's nothing I can do for you". Yet they claim to have outstanding customer service but at this point i don't even want to do business them and will never do so again. All i want is a refund and they can't even do that. I had to file a dispute with my card company and I'll be filing a complaint with the federal trade commission. This is unacceptable.