CARiD

Ordered a part for my rig that I had lost in my shop. Found the part and cancelled the order 27 minutes later via CSR, not email or Live Chat. I get an email 10 hours later saying "Unfortunately we cannot cancel this order because it has already shipped." When I called to ask "what the heck" the CSR started telling me how because of Covid and lack of manpower its hard to get the parts off the truck once they have been shipped. I told him I cancelled it within 20 minutes of placing the order so the parts weren't on the truck. He then told me I could return it, less my shipping costs and it would take 3-5 days to process. Ironic how they can take your money instantly but it can't be refunded just as fast when I originally called. The part was $9 and the size of a quarter yet they charged me $10 in shipping for something that would fit in the US mail. They say they are out of New Jersey but both CSR's I spoke with during normal business hours had horrible broken English(hard to understand) and refused to deviate from the script they were reading back to me about their cancellation policies. Their website states "Due to Covid some orders could take up to 3-5 business days to process", funny thing is as soon as I called to cancel my order it's instantly processed and put on a truck.

I thought I was getting a good deal because they were cheaper than a lot of other businesses to buy a roof rack however after waiting a few weeks and being lied to three times from different representative stating the item was shipped expected by a certain date I complained then they gave me a $26 credit to keep my order in place and to compensate me a little for my time which I agreed and said OK then waited a couple more weeks bringing me to today where I talked to couple managers and they informed me that the item was not even in stock so I have been waiting this whole time for nothing I said to reimburse me and they decided to take back the credit they gave me to compensate me for my time and deduct that from the refund I told her that wasn't right she didn't seem to care so I would beware of ever shopping with them I'm not shopping with them ever again

Not had a very good experience. Canceled order. Original order catback exhaust from magniflow ship date original Aug 30 no part new ship date August 9 no part sad. New ship date August 19 maybe? New ship date August 29 I know iam repeating my self. Here's the kicker before canceling my order looked at website to recheck. 12 in stocks order whith in 6 hr Sept 21 8am can get part by Sept 23. Customers service is polite but not helpful.

SCAM ALERT... SCAM..., I placed an order for a front bumper on January 28,2020. I received a letter from carid's shipper YRC on Feb 20th, 2020 stating they need to contact me prior to delivery. The letter was dated Feb 14,2020, and clearly states I have 10 days from the notice date to make arrangements to obtain my goods. Upon calling the freight company, I learned YRC already scrapped my bumper on Feb 14,2020. I called CARID and was told my bumper was already sent to salvage and I lost my $380. I explained to CARID that the notice states I have 10 days from the notice date (Feb 14,2020) and it has only been 6 days. Carid was absolutely no help and would not contact their shipper, replace the product, or issue a refund. I have no proof Carid actually sent the product. Carid claimed they send me an email explaining I need to contact the shipper. Funny, I never received any emails regarding any issues with shipping! HUGE SCAM... DO NOT PURCHASE FROM THIS COMPANY

Was called by delivery late Friday afternoon, but didn't have service and didn't hear VM till Monday afternoon, only to hear they wanted to schedule a place to meet a semi on Monday morning. Called back the next day to be told I needed to call the next morning. Wasn't able to call then, but did call later again. When I finally got ahold of whomever I needed to speak with they said it was being returned to the manufacturer due to my lack of response. (?)
Called customer service and requested a refund since it was being returned. Said it would be 3-5 business days after it arrived at the manufacturer and I would receive a refund. 2 weeks, never got it. Called again. Was told the same thing. Never got it. Emailed. Was told the same thing. 3-5 business days. Never got it. Did the live chat. The person said they would have an update on 3-5 minutes. 10 minutes later the message that I got was that my chat had ended.

A good place to lose a lot of money for nothing.
If I could give zero stars for this fraudulent website I would. Anybody know where I can report them?

I been with CARID for many years now. And I just love their products. And their customer service person Nicole J has excellent professional skills very nice and pleasant

I ordered my carbond fiber hood in feb. Of 2017 and after 3 weeks i got one that was damaged so i sent it back 5 weeks later received the 2nd one and that one also was damaged and 4 weeks later i received my 3rd hood and it was for the wrong vehicle so now i have to wait til i get my refund which if i dnt get it then i will get my kawyer involved neved will i or any of my customers deal with car id ever again

ABSOLUTELY HORRIBLE!

This company is extremely difficult to deal with. Unwilling to help with defective products. Unwilling to help with shipping costs of defective products. Took weeks to reply to emails. They eventually put my on the block list of their emails so that they wouldn't have to refund me the shipping costs.

DO NOT DEAL WITH THEM!

I've been trying to return a birthday gift for an item that didn't work out (not to mention an item that was supposed to arrive by my birthday but arrived 3 weeks later). I've called customer service 5 times, and contacted them though their online chat service close to 10 times and still have not received my return label and still have my item sitting here waiting to be returned 2 months later. The chat agent today asked me "why are you still contacting us when your last email to us was Septmeber 25"? BECAUSE I STILL HAVEN'T RECEIVED A RETURN LABEL. It shouldn't take your customers 2 months of reaching out to your customer service to return an item with no success. Deplorable.

They sold me a subpar product, asked for all kinds of photos around the install and product, and would not facilitate a refund because I "used the alcohol pads incorrectly". The photos taken were days after the install and they were using the photos to base their opinion around my install. I WILL NEVER SHOP HERE AGAIN! I'll stick to Amazon!

I ordered a fuel line set i came in folded up a box. Also all the lines were cracked. I waited online for almost a hour with no answer. So i feel like i waisted almost 200$ ON 1 dollar worh of scrap

I ordered a Lumen® - G10 LED Fog Light Conversion Kit for my Ford F250 a month ago. I received an email a week later "saying thank you for your order. Your item was shipped via UPS. Here's the tracking number." I tracked my package via the UPS web site. It said the item was waiting to be received for shipping. I figured OK no big deal. I waited another week and called CARiD customer service. They said COVID delays so I said OK. I patiently waited another week and I then tracked my package on UPS. It said still waiting for item to ship. I called CARiD again and they were surprised I did not receive the package. I told them I never received my order. I waited another week and still no order was shipped. I called customer for the fourth time and told them you charged my credit card already but I have not received my order yet. I told them it's been over 4 weeks. I asked for a full refund but they said No, I would have to wait until their investigation with UPS was complete. They said that would take another 14 days. I told them I wanted a full refund immediately since I did not receive my product. I told them their claim was with UPS and it should have no bearing on my refund. I spoke to supervisor who refused to help. Terrible customer service. Would not buy from them again. The agents from the Philippines are very nice but the CARiD customer service supervisors are terrible. Horrendous to be more accurate. Beware when you buy from them. You may never get your product or a refund. I am disputing the charge now with my credit card company.

I ordered what I thought was a muffler/exhaust pipe assembly from these people and only received the muffler - in a pretty poor condition and scratched. Before I ordered the part, I clearly asked their phone agent to confirm to me that I would receive both parts, and they confirmed this to me. Mind you, their website CLEARLY stated the parts were together.

They advised me they would speak to the manufacturer and get back to me within days. They finally got back to me after 3 days by email and had the nerve to tell me I was advised by their agent the muffler was sold separately before I ordered the part. That's a blatant lie because I have an email from their company on that same day telling me the manufacturer told them it was sold separately- AFTER I had already purchased it.

Their phone calls are recorded so I am sure they can listen to the conversation I had with them. These people are crooks and frauds. To make this even bizzare, when I spoke to them the same day after receiving the incomplete muffler, all scratched up, they offered to give me $15 for the inconvenience. I finally returned the part to them, they refunded me my money but did not refund me the full price. Instead, their customer service agent tells me $15 was subtracted from the refund amount. This makes absolutely zero sense because the $15 was an inconvenience voucher.
Anyway, I'm tired of dealing with these crooks. I have already started an investigation with my VISA and am in the middle of a dispute, my VISA contacts agree with me that they should've refunded me in full.

A 1 star review is too high for these guys. Absolute nightmare to deal with. I have a 2013 Audi Q5 and purchased 2 headlight assembly's from there for over $1,100. It stated they included the low/high beam bulbs and ballasts. Nope, not included! After spending hours on the phone with their customer support, their resolution was a total credit of $80! That's less than the cost of 1 HID bulb. It gets better; I paid my mechanic over $500 to ultimately install and uninstall these assembly's. THEY DON'T EVEN WORK! Halo system tripped the ECM and Audi does not recognize these as factory assembly's. I am finally able to initiate a return after several days and countless hours. I had to beg and plead to return these! They kept asking for video or pictures showing they don't work. Maybe after the 100'th call they finally understood that they headlight assembly's are out of the car and I cannot send these. Now I still have to pay for shipping and a restock fee. Thanks for nothing. These guys suck.

To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me.

Monday I get an email saying they are no longer accepting my return!?!?

I purchased headlights from CARiD for my vehicle. They were supposed to be plug and play headlights. I paid to have these lights professionally installed. I than had to pay to have them removed and the old lights reinstalled. Attempted to return the lights and was told I could not return them without phots of them not working. I than paid again to have them installed a second time. Once installed they cause a fuse to blow. Replaced the fused and they worked temporarily (1-2 weeks). Again the daytime running light on one side went out. Took photos resubmitted request for a refund. Then was told to replace the fitment, in the mean time the opposite side daytime running light went out. Sent photos of both lights not working. Then was told to have documentation from mechanic stating it was not working. Ended up replacing the headlights I purchased from CARiD with factory headlights, at which time I asked the mechanic to trouble shoot the problem and document it. The mechanic did document and photograph the problem. Was then told by CARiD they would not accept the documentation. I warn anyone buying anything from this website, they will tell you then need to contact the company that manufactured that product for their approval to complete the return. CARiD website is not user friendly when it comes to making a return. They offer "RETURN" how ever once you input all the information for your return in and hit the drop down menu you are only offered two choice "Exchange" / Replacement part not "Refund". Buyer be ware and shop here at your own risk. I will never buy anything from this company ever again.

Called to verify product was In stock, found out it was and placed the order. The person I called went out of their way to make sure I was completely satisfied. Couldn't ask for a better experience.

After ordering Powerstop brake kits, the wrong rotors were shipped. We have a Chevy. They sent rotors for a Ford. And yes, we did order the correct rotors in the first place. I was told return labels would be emailed in 2-3 days. After jumping through hoops, and absolutely NO follow up on their part, I had to take pictures to prove the wrong rotors were sent. Pictures of the box weren't good enough. I had to unbox each rotor and photograph the part number on the side of the rotor. A month later, we finally got the labels.

Two days after their receipt, we received notification that they're shipping the new rotors. They're the WRONG rotors. AGAIN! These are for a Chevy (OEM, no less), but not the ones that we were supposed to have received (drilled and slotted). I called and the guy said they were the right ones. We went back and forth. Finally, he saw the light and agreed they were wrong. He'd try to cancel the order and order the correct ones. Well, the wrong rotors are supposed to be delivered tomorrow.

I also called and emailed Eunice who's supposed to be a customer service supervisor, and with whom I've been dealing with for the last couple weeks. She has been unresponsive. Totally.

Our saga is far from over, but my dealing with CARid are. Never again. Ever. And if you're smart, you'll run, not walk, far, far away from this company.

BTW, if I could give zero stars, that's what they'd get.

After ordering a product and paying for it, they sent the wrong item and told me they would ship the correct one within three to five business days.

When the part didn't show up and I called up, they said that the new one wouldn't be shipped until they received the wrong one which is two weeks.

They screwed up and they screw me because I had to pay the mechanic seventy dollars a day for holding the shop up with my car inside.

When I called to speak with a supervisor I was transferred from person to person while they refused to let me speak to a supervisor.

NEVER AGAIN BUYING FROM THESE $#*!S!

I ordered a new Assanti wheel from them as I curbed one of mine, I received the wheel in about 4 days and took it the tire shop to mount. When i got to the shop and we opened the box the wheel was USED, it had been mounted there was still the white grease on the lip and the backside of the wheel was chipped and had touch up paint on it. We are at a week now and nothing from them. I sent the pictures to my credit card company and disputed my charge and filed a BBB complaint and they have not even responded to the BBB. DO NOT USE THIS COMPANY

Started off ok. First time using company so I called to make sure my order was correct. I think my rep was new and tried hard. He messed up twice I tried to get first one fixed the day I seen invoice. Second mistake sent wrong product. Up to now still ok they was working with me. Then something changed. They wanted pictures to show I was sent wrong product ok. But then wanted my vin number to prove I was sent correct item. The extra part wasn't sent. So I asked them to cancel it and refund. Yes it will be processed. Mind you I didn't have the part it was not sent. Two weeks I email ask what's going on. It's being processed. Month later I call nothing has happened still waiting to send parts back. Told issue I missed my return date. Asked how I am waiting on them. They fixed my refund being processed. Month and week send me return shipping. My refund being processed. Month two weeks sent back call again yes full refund it is being processed. Month three weeks they got parts will send out new parts and refund but now after all the reps saying I get one amount nope now I get 2/3 of it back. I was miss informed amount. By every rep because I asked each one how much and the first rep sent me email saying and breaking it down. So after 2 1/2 months I still don't have parts. If they get the order correct I think would be good company but they don't like to fix mistakes that they make. They find reasons to turn around as if you did it. I would agree if I did online order but I called so I wouldn't have and issue with wrong parts. Best luck if you choose to use this company.

I've been a repeat customer with CARiD for 4 or 5 months now. In that time, I've ordered and received the right parts to keep my 2005 Kia Rio and 2005 Kia Sedona on the road with the right parts at a reasonable expense. I've orered and installed premium brake rotors and pads for both vehicles, and the cost, even with shipping, was about half of what the chain Auto Parts stores demanded for "economy" (el cheapo) parts. Whenever I need a part for either of my vehicles, or working on friends' vehicles, I go straight to CARiD, because I know I'll get excellent service and the best quality parts, and therefore a less stressful experience overall, than if I relied on the chain auto parts stores.

Amanda listened to what I needed, with no delay she was knowledable, efficient and professional on handling my order. I'll def order from this company again AND refer my friends to order from here.

CARiD has the biggest selection of products, the lowest prices, and the customer service was excellent! I plan on using them for many of of car needs and upgrades in the future.

Will Sholy