CARiD

I couldn't figure out who the shipper was that they gave me the tracking number for. I called and they were very polite and had an answer for me in no time at all.

PLEASE DO NOR MAKE THE MISTAKE I DID OF TRYING TO BE A SAVY SHOPPER THEY APPEAR TO BE A GREAT SITE UNTIL THEY SEND YOU THE WRONG PART AND HAVE YOU PAYING FOR A RENTAL CAR AND SHOP FEES OUT OF POCKET FOR ABSOLUTELY NOTHING AT ALL NOT ONLY DID I RECORD THEM ADMITTING THE MISTAKE, THEY ARE ONLY WILLING TO OVER A $25 GIFT CERTIFICATE LIKE ARE YAL CRAZY I PAID OVER $167 OUT OF POCKET FOR THAT THESE PEOPLE ARE CRAZY

Placed order over the phone at 11:45pm. I was surprised that there was someone available to take my order. Everything went smoothly. Now I'm just waiting for my order to ship.

I ordered an electronic part for my truck and the shipped a mechanical part not even closed to what I ordered. I called, initially was helped by a customer service rep who was very helpful, he verified that in fact the part shipped wasn't the part I ordered, in fact photos of part and box clearly indicated different part numbers. The I was contacted by someone else who want to help full but finally indicated I woul receive a return label for the return of the part and refund woul take some time. After waiting twelve days today I got a partial refund claiming that I ordered the wrong part therefore there was a charge, upon contacting the company and refreshing the issues, I was informed that they will reimburse me for the remaining of the part cost and this will take three to five more days. If anyone is in the business of purchasing goods from carid and wish to waste time and deal with an inefficient system and then wait forever for a refund, you are in the right track. This is what Carid. Com is all about. I will never purshase anything from them.

Thanks a lot Adriana, the great help you give your comany is great because they know how to chose people like you for the job, life is good, smile always, thanks

I ordered a part from this site august 4th 2021. The site says ships in 3-4weeks. I called multiple times and spoke with people who stated my part wasn't ready. Then I spoke with someone said it's ready but they can't sell that product and will have to cancel my order. I spoke to the manufacturer of this part. They explained why they can't sell it. And I ordered the part directly. Was shipped out the same day and carid still has this part on their website but can NOT sell this product. Just had a manager call me. Very rude and disrespectful when she stated what more do you want than a refund. I said how about the cost difference it's costing me to get the part you said you'd sell it to me for. Of course she was rude and stated that won't happen. I asked to speak to her manager, which her reply was nope they don't want to speak to you. She's the highest management that I'll be able to speak with. Well I have the number to the actual company that owns carid… stay away from carid. Order from a legit company. These people will only waste your time.

Ordered a receiver hitch on 12/12/2014, was told it would ship 12/16/2014. On 12/17/2014 I was told there was a "manufacturer delay" and it would ship 12/23/2014. On 12/24/2014 I contacted CARid and they told me "oh, it's busy because of the holidays, blah blah blah... which is utter BS as I've worked in the manufacturing industry for YEARS and end of the year they are trying to throw as much out the door as they can so it doesn't have to be inventoried and taxes paid on it! I asked for a refund of my Paypal payment and the lady tried to get me to take a "store credit" to which I said NO, now they say it will take 24-48 BUSINESS HOURS to get my refund. It takes less than FIVE MINUTES to refund a Paypal payment, so I said heck with it and started a Paypal dispute in an effort to get them to speed it up.

I tried to order a part for a vehicle I am restoring and found out the part is temporarily out of stock. I contacted CARiD by phone and spoke with a rep. That tried to sell me another part that they show is for my vehicle, but cant work because the attachment ports are on the opposite side. He said the only option CARiD offered was to provide them with an E-mail address and they will notify me when and/or if the part becomes available. I followed the instructions and provided the E-address. However I still need to have an idea when the part might be available to schedule the completion of my restoration so I entered a chat with Kristy Mar and asked if she could find out from their supplier when they would have this product available again and after a few discussions back and fourth I was dropped without further communication or an answer to my question. CARiD's personnel are not what I would consider knowledgeable of their products and don't make much of an effort to satisfy the needs of their customers. They are like McDonalds, you can take what I offer you or go to BurgerKing.

I ordered a pair of KYB shocks through Cardid, only to get hit with a significant and previously undisclosed shipping charge at checkout. I instantly contacted their online help to cancel the order as Amazon had the same product at the same price with free shipping. The assistant placed a "request for cancellation". I was told it would take 3-5 days to refund my money.

5 Days later, after seeing my refund, I contacted the company. The rep said the item had shipped before it was cancelled, and it was delivered. I asked the rep what time the cancel request was entered, and when the item shipped, and got silence. Eventually they came back and said that cancellations are only "requests" and couldnt be confirmed, and said the product was delivered. I told them I had not received the product, and wanted a refund. The rep said they would have to trace the package and would be back with me within 15 days. Here I am weeks later, and the company will give me neither a refund or the product after lying to me.

Save yourself a lot of grief by not using this dishonest site, and just order thru Amazon... they have all the same products at the same or lower price, and have free delivery.

I wanted to purchase some lowering springs for my 2013 GS 350. I went to CariD to purchase them and the system stated that the ones I would purchase RS*R would need additional welding. Question? Why would you need additional welding for springs? Let me call CariD and I got Ryan on the phone. Ryan and I talked and I told him my dilema with regards to finding the right springs. Ryan was also perplexed by the springs that were suggested for my vehicle. Ryan asked me to hold and he did some research himself and he came up empty handed. Finally, Ryan stated I will have to put you on hold again. I stated no problem, Ryan later returned with the answer I/we needed. He was able to contact the reps at RS*R springs for more clarification and he then came back with the lowering spring model number and he had already entered them in my shopping cart. I only needed to put my credit information and my springs were on the way. My lowering springs are being delivered tomorrow. I order them on Friday and they are being delivered on Tuesday.
Thanks Ryan for going the extra distance!
Mike,

I bought a set of rims from carid.com and they will not slide over my brake calipers they advertise the rims as fitting a Toyota Tacoma and the rim offset for a Tacoma is et30 they sent me a et12 offset and I've talked to 3 customer service dip$#*!s that keep telling me they fit my truck when they do not fit I will never buy nothing from these half $#*! scamming slobbering $#*!s again, I'm trying to get my money back and I can plainly see these people do not want to refund my money for something that is totally their fault cause they don't know their asses from a hole in the ground, I'm leaving this in paypals hands to get my refund, stay away from this company unless you want to be ripped off like me and thousands of other people

I recently ordered a bed liner. The person (Celso) who took my order was pleasant and at the conclusion advised "when you receive it, if there is damage to the box or has any issues, just refuse shipment" I received a confirmation email with UPS tracking. A week later a non-UPS shipping truck showed up and dragged an unboxed bed liner out onto my driveway. The tailgate liner and parts bag/whole plugs parts were not there. After calling CARiD without answer, after 20 mins the driver needed to leave and I had to refuse delivery (see above).
After an hour of waiting for the CARiD callback, I spoke with a "Jay" who said that the bed liner is shipped by freight, and the liner and parts come separately via UPS. This would have been useful info to know up front, especially when their staff advises if anything is damaged or otherwise not right, refuse the order. Jay said that they would contact the shipper and have them reschedule the delivery and at their expense. Ultimately the parts showed up, but no tailgate liner. The next day, the tailgate liner showed up. So THREE different shipments with 1 tracking number.
2 days later and I still have not been contacted by a shipping company, so I called CARiD again. NOW they want to charge me another $100 to deliver it again, all because I followed Celso's directions and refused an order that wasn't complete. Again, not being given any info about this coming in three separate shipments.
It's wrong, that's all. Notice all the recent reviews and low # of stars.

I ordered a bedliner and side steps for my Ford F150 and they did not disappoint. I highly recommend this company to anyone as they're nice and have a quick response time.

Ordered headlights, but when I received them the light bulbs wouldn't fit in it, so I called to return the product. The lady told me to take my bulb holder apart and force it to fit.

First let me say I am not a technical or skilled car mechanic, I am able to remove bolts and use some self tapping screws, but that's about it.

I purchased a muffler from CARID about two weeks ago only to discover that the muffler I bought doesn't work for my truck without a hacksaw, welding skills (and tools), as well as the other 6 feet of pipe my truck needs since the existing pipe is about 15 years old and probably should be replaced as well.

When I called in last Saturday, I was really happy someone was available to talk and assist with getting the right part. The only issue was their database listed two different lengths of 2003 tundra (a difference of 1/2 inch) and I don't have any idea what my truck is - so the CS rep politely suggested I call back when they have mechanics on duty on Monday.

So I called on Wednesday, the CS rep didn't transfer me to the mechanic, tried to go through the same thing I did on Saturday morning - I cut her off and then she told me the mechanic's are on the east coast and already went home.

So I called today (Thursday) and the CS rep said the mechanic were only here until 6 pm, and yes she could transfer me - but first she needed to make some notes. Thats fine, no problem - except she wanted to go through the same process I went through the first two times. I said no thank you.

Combined I have over an hour talking to CS reps at CARID and I am no closer to ordering the proper part.

I am going to try to return without reordering now, wish me luck.

Girlfriend ordered me a pair of Putco In-Channel Chrome Windows Visors for a 2011 Chevy Silverado. 30 day return policy windows was almost up by the time I received them at Christmas.

Weather was also very bad and I was concerned that installing in fridge cold would affect adhesion of double sided tape. Installed in mid-Jan and found the visors were VERY poorly molded, i. E. fit like ***. Called both Putco and CARid.

At least Putco was polite... will leave a separate post about them. At CARid, the front line CSR was very polite. The customer service supervisor I ended up talking to was a complete ***.

Said I needed to follow the Putco install instructions and flex the visors to fit properly. He was very condescending, basically calling me an ***. The visors are chrome coated and DO NOT flex like plastic visors. I sent pictures showing to poor fit and they said the visor fit "good enough".

Horrible customer service.If this post costs them just one sale, it was a *** move on their part.

Awesome Company, Great service. I had a question about a fitment for my infiniti and they answered my questions. I will always order my stuff from carid.

Very nice customer service slow shipping so far but that may be from holidays. Overall very happy with customer service but havent recieved the seat covers yet

DON'T BUY FROM CARID. THEY ARE DISHONEST
Order running boards from carid and it took a month the get the complete order. However, once everything was received It turned out to be the wrong one for my SUV. With the exception on one bracket which showed me it was the wrong unit for my SUV everything else was never taken out of the box. I returned the everything to carid and requested a refund. They refused to refund my money saying the materials had been used and were damaged and sent me pictures of parts that were bent and mangled. They offered to return those part to me at my cost which were not the parts I had returned. Therefore, I ended up paying for something I did not get.

SOLD ME A DRIVE SHAFT FOR2010 FORD F150, LASTED ABOUT 4 HOURS AND CARRIER BEARING WAS SHOT, TOLD ME I ORDER WRONG PART I HAD 157IN DRIVE SHAFT THEY SAID SHOULD HAVE GOT 145IN DRIVE SHAFT CLEARLY IF 157 MIN WAS WRONG IT WOULD NOT FIT IN MY TRUCK THEY JUST WANTED TO ARGUE WITH ME AND TOLD ME I ORDERED WRONG PART AND WOULD NOT REPLACE OR REFUND MONEY NEVER USE THIS PLACE, I JUST SPENT 600 DOLLARS FOR NOTHING BUT A HARD TIME THEY ARE HORRIBLE

She helped me find the right part at the right price and even threw in a discount code to boot. The web site is easy to use. The prices seem to be inline.

Needed to buy new headlights asap and decided to upgrade to LEDS along the way. Some friends told me about CARiD so I figured I'd give them a try. All I can say is the customer service is fantastic!

I found the page by Google search and have found myself returning to the site. It has my car saved so I could look up item only for my auto... I Will referenties my Friends to this site.