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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Im not sure yet but so far its looking very good, so with that in mind I will let you know of my experience ok
Easy returns? HA. Nope. Run around from everyone and no refunds. Horrible company to buy from. Will never do business with them again!
I would not use this company unless you absolutely have too! Poor customer service that after hours of waiting just lie to you.
Horrible experience with their customer service dept. The worst experience I've ever had in my life - it sucks don't order anything from here!
Dear Dennis,
I am sorry to hear you had negative experience with our customer service. I will gladly look into the issue as from your comment not quite clear what is the exact reason of your dissatisfaction. If you share your order number with me, I will be happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
We recently had a bad experience with Carid. Since then, they have rectified the situation and taken care of the issue. Much Appreciated!
Dear Stacey,
We are sorry for the fitment issue with the seat covers, and for the negative experience you had in this regards.
To follow up on our phone conversation, we will gladly assist you with the return as an exception.
The return request has been processed and the return documents will be sent to your email within 24-72 business hours with the detailed instructions.
Please, check your email for the details of additional compensation we offer for the inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
I ordered 1st row, 2nd row, and cargo mats for my jeep renegade. When i received the package the cargo mat was missing. I place this order June 5th and after 5 calls to them with them telling me every time that they need to contact the manufacturer and they will call me back (not once out of these 5 times did they call me back). We are now June 23rd and no one has called me back and i still have no cargo mat! The worst customer service i have EVER received and i do a lot of online ordering!
Its now june 29th. This is the 6th call i have made to this company and i was told the exact same thing! "they cant get a hold of the manufacturer". I don't even know why this is an issue. At this point I asked for my money back and to keep the mat. I was then told again she has to get a hold of the manufacturer. This experience has been absolutely appalling. I have never dealt with a company so unwilling to help a customer!
It is July 13th and i finally received the cargo mat, but not before receiving a wrong order from them which now another issue i have to deal with. It never ends.
Dear Nadia,
Thank you for posting this feedback. We are deeply sorry to know, that your order arrived incomplete and you still did not receive the missing product. We will be glad to look into your order and check what was going on there. Please get back to us here with your order confirmation number and we will contact you with resolution shortly.
Once again, we do apologize for all inconvenience caused to you during this transaction.
Sincerely,
Consumer Relations department at CARiD.com
Excellent service, good price and extremely fast delivery to Europe.
Thank you very much. I'm looking forward to buy from CARiD again!
Thanks!
They gave an excellent portfolio of products and good customer service. I ordered cover seats for my Pilot and at a great price.
Excellent customer service... both agents on phone and chat were great
Checked prices and pArts
Called me back or followed up with emails
Great service, ordered headlights from here and was really surprised how fast they shipped. Also a huge amount of inventory to choose from
Notice all 5 star reviews are very similar in style and language. This company sucks. Not only that they lie and cheat.
Dear Jeff,
A positive review will be similar since when everything is well, nothing else to add - it is simply well. The negative reviews get creative, and sometimes thanks to writers, who create posts as an order from competitors.
If you have an order, I will be more than happy to look into the issue. Just share the order number with me.
Sincerely,
Consumer Relations Team att CARID.com
This website is fantastic they have just about everything you need great customer service parts I received have always come in intact
I highly recommend to not use Carid (Partsid). I generally never have a bad time with companies, but this is something out of a movie. I ordered a set of bumpers on February 9th, they charged me a crazy amount for shipping (I was willing to pay given I live in a remote location). After I had already paid, and the order got delayed repeatedly, they asked me to pay them even more for shipping…I declined and asked for a refund back, simple enough.
Of course, I was told that the refund would be issued in 24-72 hours no big deal. As of today, I am now over 50 days of waiting for my refund for a part that never even got shipped. The staff in outstandingly rude. I requested numerous times to get an explanation outside of "please wait 24-72 hours for an update" that they never send anyways, I requested manager call backs numerous times and it never happened, in fact one staff member stated that I need to just stop asking, wait and to STOP requesting manager call back because its "pointless".
Over and over its excuse after excuse. It's a different answer every time. Now I am being told that a check is being sent to me June 1st, and that I should receive it by June 30th. For a refund that was submitted on March 27th.
I promise you; you do not want to use them. It is a completely ridiculous company. I quite literally started searching around to see if Carid was a scam. Use extreme caution, I would honestly use other companies even if its more expensive because carid will fraud you out of your money if there is an issue with an order.
Unreal is all I have to say now.
Dear Nathaniel,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
If the original transaction took place more than 180 days ago, the refund can be issued via check only. We are currently experiencing higher than normal inquiry volume and therefore, delays affected all the procedures from processing to shipments and returns.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great company to deal with. Did the price match guarantee with questions or problems. Items have shipped quickly. Would shop here again.
Parts most available and in your hands anywhere between 3-7 days of ordering. Very convenient and the staff can help almost instantly.
I received my item in two days time with a warranty. CARID was the only one who had it for the price.
Installed bull bar only took 45 mi just like you said it fit great parts and service thank you i will order more parts for my truck in a few days
Package was delivered in 2 days from ordering. Reasonable prices and first responders discount. 5 for delivery time. 3 for shipping cost.
Everything went as smooth as I had hoped. Easy order placement, quick delivery, and no need to contact customer service at all!
Made a mistake. I ordered the wrong part. Customer service quickly cancelled my order and helped point me in the right direction.
Well i just bought $216 spoiler from carid i hope everything turns out good they told me i would receive it in 3-4 days. Ill update if this was legit
Excellent customer service! So quick to respond and so helpful! Thank you for everything! Will be purchasing through them again, Guaranteed!
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Rusty,
Please, accept our apologies for the situation with the damaged product and for the negative experience you had.
We would like to learn more about your situation with the product, and will do our best to rectify it as soon as possible.
Please, email me with your order details at chester.ha@carid.com, so I could look into the issue and assist you further.
I look forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com