- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
In life sometimes unforeseen events happen but Carid goes the extra mile to fix any problems that may arise. Thanks Carid
Sell filters that are 11 years old but with shelf life of 3 years and refuse to replace or refund money.
Great place to shop and they strive to ensure that you are satisfied which I found very refreshing in todays world
Ashley was very helpful and very professional on her answers. She is the reason I am buying a stereo from them.
Great service, knows what they're talking about very helpful and getting the exact part that I need for the correct vehicle
CarID is amazing, really clean website and super nice customer service, highly recommend! I get all my car parts from carID
Without a doubt my favorite source for purchasing any car parts due to the competent, very knowledgeable agents here to assist.
Tia was very helpful and friendly. She quickly processed my order. I will definitely use CARiD for all my future orders.
I must say the sales team is very helpful and go beyond the boundaries to get you what u need... Thanks...
Everything you want for your vehicle to make it your own all in one spot. Competitive prices and great Customer Service.,
Had an issue on a delay in receiving some headlights. Shannon got everything worked out and i am a happy camper
Rock Auto has always gone above and beyond to help with my orders, and the quality of their products are excellent.
Auto parts are expensive but car id has genuine oem parts for reasonable rates their customer service is superb as well.
I got front and real seat covers for my car. Could be more happier love the color and they fit perfect
Ordered alternator, radiator and associated parts. Quick no fuss service! Good communications as some of the parts came from various sources.
Noelle pieced together a custom order for me very quickly. Would recommend to others looking to upgrade their vehicles aesthetically. P
Fabulous quality. Heavy duty and folds easily. Perfect to keep fl sun off dashboard. Bought for both vehicles to match color
The order went smoothly, I would have liked a little more off what I bought seeing how it was almost $5700. Phone call very quick and to the point.
This site is absolutely terrible. They suck you in with a very well designed website and ordering system but once they have your money they do not care one bit. I ordered front and back seat covers for my car on august 29th. They instantly charged my credit card as the first step of their shipping process which is ridiculous and then asked me for additional shipping money since my order was over the border. I did not give them the authorization to charge my credit card again and wanted to cancel the order. I called and spoke with someone on sep 9th and he assured me the order wasnt going to ship until the 19th. After cancelling the order I get a phone call telling me I can't get a refund because they had already shipped! Speaking with customer service was not much help and the 3 different people I spoke with were hard to understand through their thick accents. In the end what happend was they covered the extra shipping cost and shipped the order anyway. Very frustrating experience, especially since I wanted to cancel my order and spend my money somehwere a little more competent. I always research sites before buying but did not before using carid.com, I wish I had because I am hard pressed to find a single good review about their service. Please do not give your money to this abhorrent site, buy elsewhere even if the price is higher.
First and only time i will use this company. Ordered 10 items my first order all the items i ordered arrived except the trabsmisson fluid. When i went to check tracking always said unknown shipper. After 3 weeks i call to ask... they tell me its been delivered. When i say no and ask for refund... they ask me to start looking at my neighbors the trash can, basically anywhere else other than were my 4 other boxes from the same order landed... after 1 month of waiting for a refundm. It still hadnt been issued. I call back in they say some snag it will take 1 more week for refund. 2 days after that contact get an email saying fedex refuses to take responsibility so my refund is never happening... call to speak to a supervisor afrer 30 minutes of telling them its theft and they are taking advantage of me for someone else lack of intelligent brain function and not knowing how to preform their job. They finally issued a partial refund... 1st and only time i will ise these childish little crooks.
Tip for consumers:
buyer beware. i honestly just wouldnt use them. plenty of other sites that offer the same probably with free shipping and better customer service
Products used:
spark plug coils, spark plugs
Dear Josh,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Simple. Years of ordering gets you ready for the real world. Order what you need and stick with it. Jim
I received answers to all my questions. They much the price of the product and send it immediately. Perfect service!
Then agent that took care of me was amazing, got my issue resolved and even helped with placing my order.
I bought a full body kit from CariD and the customer service experience was impressive. Very good staffed. I recommend!
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Har,
I can imagine your frustration and sorry you had to face this issue. It seems odd you have received such an item. Please share your order number with me here, I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com