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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Had questions about my future purchase, and they were able to help me out. If your in the military they offer the best discounts.
Thank you CARiD!
I know that we are in a pandemic But It took them almost a month to get my order to me.
They dropped the ball. Never again
Customer service did not help one bit when they delayed my shipment just in time to miss Christmas (when i ordered and it was guaranteed to arrive before Christmas). Went to cancel my order as soon as i received and email saying that my package was delayed, put in my cancel request but instead... THEY SHIPPED ME THE ITEM ANYWAY! So the product is now expected to be here any day now ( Days after Christmas); however, I will not be given a return until they receive the product that I have to ship back. If they just held the product and refunded me, I would be much happier. Instead, they sent me the product anyway, thus delaying my refund more than 2 WEEKS! Very frustrating and very unsatisfied with how this situation was handled / dealt with. I had a different customer service agents contact me multiple times but it seemed that none of them communicated with each other or were able to do anything to remedy the situation. I will not be using Carid in the future and urge others to be cautious about ordering from here as well. BAD EXPERIENCE.
Dear Matt,
Thank you very much for taking time to post your feedback. First of all I want to apologize, that the shipment of your order was delayed. The manufacturer should have shipped the product on the 21st and I am sorry they postponed the shipping date. We attempted to cancel the order right after you submitted the cancellation request, however the manufacturer informed us that the product had already been packed for shipping and the cancellation request was denied. I do apologize for all inconvenience this unpleasant situation had caused to you. I wish we could have just canceled the order and refunded your account.
I looked into our profile and figured out, that the return paperwork had already been sent to you via email. Please print out the return form and label, tape them to the out side of the package and ship the part back. Upon return we will issue a full refund to your account. If you have any questions, please email me directly at greg.du@carid.com. I will gladly help you.
Sincerely,
Voice Of Client at CARiD.com
They always have a huge variety of stuff to choose from and have amazing customer service. Love shopping here
excellent customer service. I will order again! The shipping was fast and my item was as pictured, Great transaction!
Worst phone/email support waiting forever for support on phone
Recommend not using this company
There are much better options
Dear Adriana D.,
We sincerely want to remedy the situation and make things right for you.
I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further.
I look forward to your reply.
Old school customer service. Great job! Will recommend CARid to friends family or otherwise. This customer was totally satisfied!
Best deals for all car parts. They have everything I always look for from original equipment to high performance.
Great customer service, fast shipping and large selection of quality parts. Very satisfied and would recommend CARiD to anyone!
Amazing selection, very competitive pricing and the best customer service I have had a pleasure to talk to recently.
They have everything you could dream kf getting to replace or put on millions of different types of vehicles
Bait and switch. Agreed CarID would cover shipping to be competitive then held order for over $100 in shipping!
Dear Ed,
It sounds like a misunderstanding. The price match is always held for the full price - including shipping as well. Could you share your order number to look into the issue?
Sincerely,
Consumer Relations Team at CARID. Com
They were great help on my shopping experience. Called and made sure that everything went good with my order
Great customer service, Quick ship, and only had one issue and its was resolved
Quickly. I would buy again.
The customer service sent me an invoice with a description of the part & photos, but when the part arrived, it was NOT what I ordered. I specifically stated that I needed to order a hub and assembly for the rear on a 2006 Infiniti FX35, what I received was a hub module, I have to return this rental car and the SUV is still not fixed.
Dear Michael,
Thank you for this feedback. We regret to know, that the product you purchased with us happened to be incorrect. We do apologize for all inconvenience this matter had caused to you. We will gladly look into your order and figure out why the mistake was taking place. If you still need our assistance, please get back to us here with your order number. We will be glad to help.
Sincerely,
Consumer Relations department at CARiD.com
CARiD is THE best source for everything automotive! They had everything for my Dodge Charger! The customer is always GREAT when I call. They always very helpful and polite!
I bought a bed liner for my truck. They admitted that they sent me the wrong one. All I wanted to do was to return it and get the correct one but they did not have the one to fit my truck. Even though I went through the drop down boxes to find the fitment for my truck they're online guide directed me to and two options an 8-ft or 6 ft mine was definitely a 6 ft. Long story short it didn't fit so I wanted to return it. I requested a return authorization on the 8th of December I did not get it until the 27th this bedliner set in the middle of my living room all that time cuz they kept delaying me and delaying me and delaying me. They told me that I had to pay for the shipping because they said it was my fault that I ordered the wrong one. They admitted it was their mistake they even gave me a $15 gift certificate for the trouble. The shipping was going to cost me $800 because it was a freight ship which is way more than the product they wanted me to ship it to Pittsburgh even though the bed liner came from a local Warehouse near me I offered to return it to that warehouse but they wanted me to ship it to Pittsburgh which was a subsidiary of the company whom they obtained the bed liner from. Giving me no choice but to keep the bed liner that did not fit my truck because I was not going to pay $800 for shipping I'm going to file a complaint with the better Business bureau
Products used:
None
Dear Robert,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. According to the VIN you provided, you have a Flareside 6'6" Bed and bot a Fleedside as per the fitment information on the product page.
Please, check your email for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Today I was shopping for some nerf bars also called running boards for my truck and I came across Carid.com. The set I wanted said market price $135.44, our price $108.00 save 20%
Well after looking at other sites I thought this was a heck of a deal and proceeded to buy them. Well first it asked me for my model truck so I put it in the price went up $14.57 then it asked for the finish I wanted either stainless steel or black powdercoat so I clicked stainless steel and the price went up $40.19 for a total of $163.11
I was shocked so I chatted online with a sales rep and asked "why did the price jump from the sale price of $108", and they told me that "when you select the options you want the price goes up". I told them "ok but it says on sale for $108 it does not say priced from $108 like all the other sites". So I asked what can you sell them to me for and they told me $163.11 and then I replied "this is like false advertising" and they responded by saying "are you gonna buy them or what".
I had a "gut feeling" about Carid.com so I googled them for reviews and found this site. Now I am VERY HAPPY I did not buy from them. I went eslewhere and still got a good deal on some nerf bars, and to think I was gonna spend about $1500 on acessories from their site.
Douglas was a very knowledeable about the products and applications and was very patient with all my questions and concerns regarding installation of LED bulbs
I spent over $1200 for wheels and tires. Initially the wheels I purchased the estimated ship date was two weeks out from my purchase date. Once a couple days past the estimated ship date I got no email regarding a tracking info. I called the wheels and tires specialist and they informed me that the wheels I purchased were out of stock and backordered for six months. Why would they sell me wheels that aren't in stock and why do I have to be the one to call them to find out that. They should take the initiative to give me a call back. So I ordered a new set of wheels and once those arrived at my house, one of the wheels didn't have the balancing weights attached on the inside and another wheel was missing balancing weights. It says the wheels come mounted and balanced but clearly the balancing wasn't done and now I have to take my wheels and tires to a shop and pay even more money to get them balanced. I tried calling the wheels and tires specialist at 4pm PST but the automated message said they were closed even though it says they close at 6pm PST on their website. At this point the least they can do is pay for my balancing that I will have to get done at a local tire shop. If I'm paying over $1000 I'd expect them to properly ship my tires and wheels in a timely manner and even do the balancing correctly. UPDATE: They were able to compensate me for the balancing and installation of the wheels and tires.
Dear Kayre,
Thank you for sharing your feedback!
We are deeply sorry for the the issues with your Wheels and Tires order you have recently encountered with.
Please, contact me at chester.ha@carid.com with your order details, so I could improve your experience and offer additional compensation for the inconvenience caused.
I look forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com.
I ordered wheels Oct. 04,2018. I was told they would be shipped by the 10th. Around the 14th or 15th, nothing. I called and was told they would shipped within the next 24 and a tracking number would be sent by email. Three days passed and nothing. I called again. I was told the wheels were damaged and had to be shipped back to the manufacturer. A new set would be shipped within 24 for hour. I asked for his name and a email confirming what we had discussed over the phone. He never sent anything. I called again and complained about the 3 lies that were told to me about my order. He checked into it. He said the manufacture had no record of my order. I requested to speak to a Supervisor. He said they would not speak with me nor would they return my call. After that, I requested a full refund. He stated he would send over the request. That was on Oct. 25. I called today Oct 30. I was told after waiting about 10 minutes, I would need to hold for another 5 minutes or he could call or email me back an answer. I have not heard from him or nor did I receive an email. I even sent my salesman an email asking him to look into it. Never heard a word from him.
Randy from Georgia
Dear Randy,
Please allow me an opportunity to help you in getting the situation resolved. I want to reassure you that I will do everything possible to make you a satisfied client. Please email me at alison.rh@carid.com with your order number, so I could check the situation.
Look forward to your reply.
Sincerely,
Consumer Relations Team at CARID.com
Never used CARid, I am a big fan now. Everyone very helpful and knowledgeable. I will use this company anytime I need marine or auto equipment.
I have been ordering from car id 4 times, each time gets better, they have what I need for my 2000 ram truck, at great prices..
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Paul,
We sincerely apologize for the frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. We will do our best to improve your experience with us and provide the best possible solution in this case.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.