CARiD

I ordered some tail light guards on the 9th of April. Was sent an email 2 days later saying there was a delay in the shipment on the manufacturers level. Told it would ship on the 17th. I paid $10.20 for standard ground shipping (3-5 days) I called them on the 17th when my order status was still showing as "processed". The CSR assured me that the item would ship on the 20th. I asked them to waive the shipping fee and instead took a $25 gift card in lieu with the expectation that my order would ship on that day. Checked the status on the 20th and it still said processed, received another delay notification email that day stating it would ship on the 30th. 21 days after the original order date. I did some research on the company and found this site as I became more frustrated with them. I called the next day and cancelled my order. I received a confirmation of cancellation that day and am still waiting on my refund receipt which I was told would be emailed 2 days from that time. Wish I would have came across this site earlier. Never experienced such poor business ethics. If i don't receive my refund I will be filing charges with the authorities. I would suggest everyone do the same. Reporting them to BBB is useless. THere are laws that protect consumers from this kind of scamming abuse. $#*! YOU CARID!

So, I was looking for a hard to find part and was delighted to find out that they carried it. It showed online that they had 3 in stock and when I called, Allan checked with the warehouse and did confirm that they had 3 in stock. I placed the order (9/20) and asked when I would get the part. He said it would be shipped on 9/22 and I would have it on 9/23 or 9/24 at the latest. On 9/22 I began to use the track my order function on their website and it still showed processed, but not shipped. The next day (9/23), it still was not shipped and I sent an email inquiring about it and was told, "let me check with the manufacturer" and they would get back to me in 48-72 business hours. I was also told that the person who helped me before was wrong when he told me I would have my product by the end of the week. That it takes anywhere from 3-5 days just to ship the product. I replied, why would you need to check with the manufacturer if you already had 3 in stock? They're not making anything, they're simply going to put the product they already have in a box and ship it. Their response was "sorry about the inconvenience and we'll get back to you in 48-72 business hours." I ended up getting an email from them on 9/24 apologizing again but the product (which they had 3 in stock when I ordered) is on back order. I could continue to wait and they would check with other suppliers but it would take 3 to 5 business days to process that order. Funny thing is, if you go to their website right now, it now says they have 5 IN STOCK. I asked them to just cancel my order and refund my money. I read quite a few negative reviews about this site, especially about shipping, but I decided to give them a try anyway. It's pretty apparent to me now what they were talking about. Not sure what's going on with this place but it seems very disconnected. Either way, it's difficult to get a straight answer from them. My advice, keep looking for your part somewhere else.

This is by and large the absolute WORST aftermarket parts retailer in the nation and online. Their customer service is absolutely horrendous and when it comes to their refund policy they're borderline crooks.
As a first time customer I wanted to give them a try because they have such great prices, (now I know why). I purchased a very expensive hood for my car, they charged a ridiculous price for freight shipping but I went through with it anyways expecting that it'd be an especially good delivery. When it arrived I asked the delivery person to allow me to inspect the merchandise before signing, he refused referencing "company policy to sign upon arrival and before unloading". He left immediately after it was off the truck. It was packaged ridiculously by the way, in multiple unnecessary boxes in lieu of padding, I'm assuming so as to justify the expensive shipping costs. Nevertheless, it's unlikely that it was damaged in transit, as the hood had not only dents, but full on warps and mutations in the mold. The manufacturers are legitimately shipping out faulty products straight from their factories, and it is unquestionable that CARID knows this. They have a seemingly bulletproof system in operation legally voiding all liability once it arrives to the customer.
I called and spoke to multiple people and went through multiple outlets to reach someone significant, explaining my situation, sending pictures as proof, and anything that'd help an honest company help it's patrons with a refund. They offered me a $25 gift certificate. I wish I was kidding.
I'm currently reaching out to fellow attorneys and disgruntled customers, a class action may be in the works. Please contact me if you share my sentiments!

Thanks all.

Buyer beware! I ordered floor mats for my 2005 Xterra from Carid. They sent mats that did not remotely fit and then refused to take them back.

My husband placed an order about 2 weeks ago for one rim and it says nothing STILL no up date on the shipping and I'm starting to think we're being scammed

Ordered a carbon fiber lip for my jetta and they said it would be shipped Friday 2 weeks ago just got an email this morning now waiting for tracking

Terrible costumer service - I had a missing part and it has been 35 days of them saying they will ship it in the next 24-48 hours.

Nothing yet.

Ordered a bug Deflector shipped fast it was as described. Have also ordered seat covers by rixxu for my Dodge Ram can not weight to get them

I got an old 97' 4runner truck and I have to say... In carid.com you can find a lot of products for your car. Even if it's a new one or older..

Thanks to Gustavo for getting my order placed and shipped the same day, and I will be dealing with carid in the future and for my auto needs, Thanks again Gus

This business and the people working there are top notch, I couldn't believe how fast I was taken care of, will shop there again, as we Marines would say, Semper Fidelis.

Ivette went above an beyond her expectations to help me out and I will order again because of the experience with her!

Very helpful sales reps and efficient. I am able to get my orders sent out in a timely manner and delivered promplty.

I would definetly recommend this company to everyone. They do their best to assist with any product that you are interested in.

It took over a month and 5 calls to get a refund on an item that was ordered and canceled within 3 minutes. I will not buy from them again.

On March 30,2021 I felt belittled, and treated sarcastically by two customer service reps on carid online chat first Alicia Crane then Emily Parker. Even after I provided SKU #

They jack you around. They say part is ready to ship immediately then three days later still not shipped. Phuck them.

I been buying from you guys for almost 2yrs and never had a problem getting the right part for my car

Devyi was a big help. Helped with price guarantee. Planning to use your company again for further upgrades to my vehicle.

Dayana was super rep for ur company! Friendly efficient and knowledgeable. Thank u for having such great employees! Charlie Bailey, Washington

Ordered parts on Sept 30th for a Subaru. Received a note saying a part would be delayed. The delayed part arrived none of the other parts have. It's been 13 days since the order was placed. Now the car is overdue for inspection. I called the phone at Carid that was listed. Get ready to be bombarded by infomercials. So many that you will not get through to a real person. Switched to their on-line help. They responded quickly but offered on answers whatsoever. What state are you headquartered? No answer. Can I get the tracking number for my parts? No answer. Where are my parts? We'll need 24 to72 hours to determine that. This is terrible! I'll never order from Carid again. They offered a $10 gift card but i won't be ordering from them again. I was also told if I cancelled the order they couldn't guarantee that I wouldn't be charged anyways.

Update - October 20th and the parts still have not arrived although I did get a shipping confirmation that they arrived at a warehouse in NJ on October 8th! CARid is just a terrible outfit to deal with! They should run for public office, there's always room for empty promises there!

This company has owed me a refund of $790 since JULY! They just email me promising "2 business Days"

They have alot of products for my car, will make my first order finally. Good customer service over the chat.