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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
So help full excellent service very fast and help full I recommend to any one you needs parts for the car or truck
My rep Josh was very helpful and made sure I purchased the correct parts for my truck. I will use Car Id again.
Ryan was very careful to ensure the parts I was ordering would fit my vehicle. Free or discounted shipping would have been better
I bought step bars for my new truck. They arrived damaged with a dent in the driver side step bar. They are refusing to replace the damaged product.
They charged me an exorbitant restocking fee. For a $45 part a $15 restocking fee is outrageous. If you're not sure it will fit don't buy it here
Tip for consumers:
They charged me an exorbitant restocking fee. For a $45 part a $15 restocking fee is outrageous. If you're not sure it will fit don't buy it here
Products used:
Awning end caps
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Had 2 options free delivery for 4 days or extra $14 for next day. Paid the extras only to get email I'll receive the part in 5 days
Dear Orabi,
We regret to hear the words and disappointment from our clients. Please email me directly at alison.rh@carid.com with your order number, so I could find it in our system, correct the situation and offer some compensation.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com
Get the part in 4 days. Turns out I didn't need it after all. I was able to return it easily with no hassles. Customer service was great.
Had to return 4 shocks that didn't fit my car. Now they are only wanting to return the amount of one shock do to there shipping label mistake.
Dear John,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I order at least once a month from CarID and they always come through for me. They stand behind the products and are helpful, even after the sale.
It was a very pleasant phone call they took care of everyone of my question in a professnal way as any company should overall loved them.
Bunch of liers/ thieves. Sell you a bunch of cheap junk. They like to make excuses for everything and will not stand behind their own products.
Dear Richard,
Thank you for sharing your feedback!
Our online store has more than 15 million products of a different price range and quality from more than 3 thousands manufacturer across the US.
We would like to learn more about your issue and make things right for you!
Please, email me at chester.ha@carid.com with your order details and i will assist you further.
Looking forward to your answer!___
Sincerely,
Voice of a Client Department at CARiD.com.
Worst customer service to deal with. Period. Ive ordered brakes over 2 month's ago and they dont reply to anythimg you send and very limited hours
Dear Michael,
Thank you for this feedback. We are sorry to know, that brakes you ordered with us happened to be on backorder. We do apologize for all inconvenience this shipping delay had caused to you. Can you please get back to us here with your order confirmation number? We will gladly provide you with the available alternative products.
Sincerely,
Consumer Relations team at CARiD.com
Great place to find chey parts at good prices. Took me 10 min to place order got my part within a week and fit as advertised.
Great company to do business with. They do care about their customers. I had an issue with my order and they resolved it quickly
Dear Joe,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
From what i see, your order was successfully rerouted back to the manufacturer and refunded in full as of 3/11/21.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
This may be the first review I have ever written. I am shocked, disgusted, and downright APPALLED at CARiD.
First the "tire and wheel specialist" said our wheel didn't come in a staggered fitment, so we placed an order with all 8.5" wheels for over $2300. They sent all 9.5" sized wheels - mind you, I'm a pretty understanding person, but the front two rubbed against our strut towers and didn't work.
I went back online and noticed that they did actually sell these in staggered fitment - and very simply wanted the front two wheels exchanged with the proper size that WE ORDED and we would keep the back two no problem since it's what we originally wanted anyway. We were on the phone for over an hour, and they refused to let us speak with a manager. I guess that right there was a telling - enough sign that we were in trouble of being victim to a scam. We then opened a case that was supposed to be solved in 2-3 day. Day four - still nothing other than asking for more photos which we always delivered.
I even was proactive and reached out to Chester because I saw him responding to all these angry customers saying, "this is not how they do business and he wanted to make things right." Well... since then I have sent many pictures of the actual measurements of the wheels, comparison pictures of how wide the stock wheels are and how the wheels we received should be, photos of the tire rubbing against the strut tower, and the latest (and my personal favorite) - a video to prove that we didn't install the back tires on the front of the car lol.
They said we didn't measure properly and they actually sent us the right size, but the tape measurement just looks deceiving the way we measured it.
This company is true trash. I have never in my life posted a negative review, but then again have never been scammed like this before! STAY AWAY! I will NEVER buy from this company again and am urging everyone to report them to the Better Business Bureau. I am sorry if you didn't see these horrible reviews in time before you purchased from these scum bags.
Dear Liz,
Thank you for your feedback!
We apologize for the inconveniences with your order.
According to all the materials you have provided (including the video that had audio only) and our investigation, the product you have received is exactly what was ordered.
Unfortunately at this time we would not be able to take the wheels back because everything that was sent to you was sent to you correctly.
You can even remove the wheels off the vehicle and on the back of the wheel will be stamping to indicate the wheel width. It will show the proper width was sent.
Please, check your email inbox for details and let us know if any further assistance is needed.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
First time customer, and I was satisfied with my purchase. Affordable price and top quality product.
Great customer service. Quick answer to email question. Look forward to doing business with them again.
Ordered quarter panels from CarID and told them they are for a 71 cutlass S holiday hardtop which is a coupe. They heard hardtop and decided a cutlass supreme hardtop was good enough. But anyone who knows anything about cars knows a supreme hardtop and a cutlass S hardtop are COMPLETELY different. I messaged them the next day to verify that they didnt not send the supreme parts because there is two different types of hardtops and she sent me back a message rambling g of a bunch of part numbers. Which of course means nothing when they have one part number for 2 different vehicle quarter panels. So I went to the manufacturer website and figured out they are sending wrong parts now and they still are trying to get me to pay for shipping them back! Theyre now saying they have to go back and listen to me orderin the parts to make sure its not my fault? Even though I asked before they shipped them out they were for my car and the right ones!
Still waiting for them to stick it to me one more time! Do not order from them as the people there are not car people and just look at numbers! Imagine ordering a quarter panel for a mustang fastback and getting one for a coupe! This is how ignorant they are!
Dear Steven,
Please accept my apologies for the wrong part shipped. This needs to be corrected immediately. Please email me with your order number, so I could work it out. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Looked everywhere at local auto parts and online. CARID.COM had the best price and smooth transaction...
I contacted CARiD and spoke to Tammy about if she would Price Match a set of Anzo's taillights for my Silverado, Tammy went to work and she matched the other guys price, Great job to Tammy and Kudo's to CARiD, You have a new customer for Life, Thank You
June 3rd, 2021
Tried to cancel the order within minutes of placing the order. Though, cancellation request had been placed in a timely manner (nothing had been shipped), I was told it would take 3-5 days for that cancellation to go through. Somehow, even though the items had a shipping day for the next day they managed to create a shipping label right after my request to cancel. WHAT A SCAM! This was my first time ordering from them, and WILL NEVER DO IT AGAIN. I did reach to them again after the shipping label was created (nothing shipped yet), customer service basically refused to do anything about it. BUYER BEWARE! DON'T BUY FROM THEM. Don't read the reviews on their website as they seem to only show only positive reviews. Search the web for independent reviews such as the ones reviewed with google.
UPDATE:
June 10th, 2021
Mila at CARiD Customer Experience Center reached out to me, and went above and beyond to resolve this matter to my satisfaction. They provided me with a full refund, along with a gift certificate good for any future purchase I might make at CARiD.com.
In all fairness to CARiD; they made things right! And that's important to me as a customer. Although, my initial experience with them was not a pleasant one, I can now say that I am very pleased with the outcome; Customer Experience Center (Mila) listened to my complaint, and acted promptly to resolve the issues at hand.
I am changing my initial 1 star to a 4 star rating for their efforts. I will certainly consider giving them a second chance in the future.
The claim process always resolves for you to lose your money. If fedex breaks the piece, you are done.
Tip for consumers:
They provide a return policy that at the end wont work.
Products used:
Car parts
Dear Jermyn,
Thank you for sharing your experience with our store!
Please, accept our apologies for the inconveniences you have recently encountered.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be a 100% guarantee of safe delivery due to possible complications in transit.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Chad was very accomodating with my needs
Very friendly n down to earth guy. His recommendation is great.
I Called And Jorgio Answered The Phone. I Told Him What I Was Looking For. Jorgio Then Gave Me Three Options, From The Top Price To The Bottom Price. I Asked Him What The Diffrence Was Between The Three And He Answered All Three Qwestions. I Will Order From This Company In The Future With No Problym At All.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Doug,
Thank you for your review! We are terribly sorry to hear about the damaged merchandise you have recently received.
Once the product is installed, and the shipping box is gone, there is no way for us to prove the shipping carrier that the damage was done during transit and not during installation. Therefore, unfortunately, we cannot proceed with the damage claim.
Please, check your email inbox details and for additional compensation offered.
Looking forward to your reply!