CARiD

I do not know how to put this but carid is the worst they will take your money and make you wait months for your product, I really don't know how they are still in business, its all my fault should've read their review before I order from them... all they say is watch your email you should be getting confirmation number soon but its been months now... stay away its a hassle dealing with anything with them

Ordered tires and rims for upcoming trip. Was told they Would be delivered in ten days. Finally called cause now it's just a couple of days before I leave. Now they are saying it will be after I return in 10 days before I get them. Have no choice but to drive 10 hrs on bad tires there and back again. I can not go somewhere else to get tires until they credit my account which is gonna take up to 7 days. 2 days for the order cancellation and 3 to 5 days to credit my account. They suck.

I had a question about whether or not a part would fit my car. Although the person I was chatting with via instant message didn't seem to be very knowledgeable on the specific car, she was still very helpful and looked up information that helped me later on. Great experience.

Purchased an item which it said free shipping for this item. Two days later I get an email saying that they are unable to process my transactions because I have to send and additional $82 for shipping, horrible business cancelled order, and will not be purchasing anything from here again.

Update. Was contacted and told to email them with order numbers and The basic random talk. I did and surprise no return conversation so that was flawed as well. Was told to wait for my refund it'll be there in 24-48 hours it's been 3 days now and counting. I know this seems as I'm complaining but it's my money, my time, my sanity so save yours don't deal with these unorganized people.

After waiting months to recieve my Jeep seat covers I finally had a chance to put them on only to realize they sent the wrong covers. Now I know I missed the return window shame on me but now I have expensive covers that I don't even know what vehicle they go to for resale on ebay. I'd stay away from this company as they can't get a simple order correct or deliver in a timely manner. Good luck all.

I ordered a set of wheels and tires. It took 1 month for them to arrive. When I called customer service for updates, I would have to wait for a rep every time 40 mins plus. When the wheel set finally arrived, all 4 wheels were damaged. Scratched, chipped and scuffed. The wheels are black so very noticeable on all ends of wheels. All the company used to package was a piece of cardboard between rims which rims ripped threw during shipment. Then just shrink wrap on outside. Do not order wheels from this company.

To add on, I also ordered a lug wrench and socket set. Wasn't added in my shipment package. Waste of 6 weeks waiting and returning wheels.

Although these issues happened. CarID wanted to make it clear they don't personally pack and ship the wheels. They did try to help me instantly with my refund, it was just a process. They also gave me a $50 gift card for my troubles towards the website which was cool.

I ordered a fuel rail for my 2005 Chevrolet Cavalier on 10/9/2017 evening. The CARiD website let me know if part was perfect fit for my car. Ebony, customer service representative, also emailed me to help me complete my order. I got the fuel rail on Friday, 10/13/2017 (4 days later.) I compared the new fuel rail with old one, they were perfect match. Installed and tested it. No problem at all. I will definitely order parts again from CARiD.

Bought a carbon fiber hood, didn't get the chance to open it upon arrival because I was in a hurry leaving. Opened it late at night and notice there's 2 small cracks. Messaged them the next day and they said there's nothing they can do since i signed the delivery without any damage. Didn't even try to help at all. Lesson learned, anything fragile always check before signing anything. Never happened to me before, all items I get are always in perfect condition didn't think any of it. PS: this was the first item a bought from them.

My son ordered a hood for his car, after checkout they added another 100 for free shipping on their own, after receiving the hood complete garbage, to describe it the best it is like the plastic top to a peanut can, complete trash and unusable. Try to return it, ha yea right, this place should not be allowed to rip off customers and be based in the USA. Beware go to a well known site or dealer for your parts

I spent 750.00 with this fake company. It is only a "sell other's products on CARID website" outfit. Bought wheels and tires from CARID supposedly together, but actually from two separate companies. When they naturally wouldn't fit my car that I had been assured would, I got four identical return labels. I had two boxes of wheels and two pairs of two tied together. I shipped but tires went to wheel company and they tell me I should be more observant when buying stuff. Wheel company charged me 56 bucks to send tires back to me so I can "pay a fee since nothing is wrong with the tires" that fit wheels that don't fit my car. But now no one at wheel company knows where tires are. Two months jacking with this sham of a company leaves my Beetle still up on jacks.

While comparing parts on various retail auto parts sites, I came across CARiD and never looked back. It was a combination of website look/feel, the same day processing counter and price/selection which drew me in. It was the price match guarantee and the excellent customer service which sealed the deal. I mean, I got a person right off the bat and they even saved me from ordering the wrong part. After 7 min or so they had my part on its way.

Called CARiD to make sure I was ordering the correct part. Even after hanging up with the representative I was hesitant. The order came today and it was completely the wrong part. I'm being told that if I want the correct part (what I ordered) it'll cost me another $100. But wait it gets better, they are going to do me a favor by expediting it to me. I'll never use this company again.

Ordered a chrome bumper got a non powder coated black bumper. The supervisor said the pictures on the site are "generic". Unreal.

Do not purchase parts from this online retailer. The customer service is horrible and they have no knowledge of the parts they are selling. I had a professional mechanic try to install the parts I ordered over the phone from a sales "specialist". When we realized the parts did not fit my vehicle CAR-ID would not take them back even thought they sent the incorrect parts. They say they have items in stock but clearly don't. Stay away there are plenty of other retailers that know what they are doing.

I had some questions on some mud flaps for a new vehicle. The customer service agent Dylan was very helpful answering my questions and assisted with placing the order. Made the process easy. The items were delivered when stated. Will definitely do business with CARiD again.

Wrong part sent I was out of town 30 day policy expired call to try to get the right part
They didn't want even though it was their mistake they don't act in good faith will never buy from card again karma will get them soon

Had an issue with one of their shipments and the correct destination. They're over the phone customer service did them no justice. They addressed my problems via email in a prompt manner. Definitely changed my mind about them. Good products, good service.

I've used these folks quite a few times to see what all may be available for my different vehicles. I like the layout of the sight and that it has a lot of different brands in each category. Great place and helpful

Do not purchase anything from this company. If for some reason you need to make a return and get you money back they will make that impossible to do. There are many other online retailers you can deal with that have much better reputations. STAY AWAY

My experience with CarID has been nothing but exceptional! Every time I call and place an order I get a excellent customer service rep whom is willing to help me with my entire transaction. I will continue to use for future transactions!

My first order was a shipping nightmare after paying $18 to ship a small item USPS priority it took weeks to arrive. They offered a gift card to make up. So my "gift" order they charged $7.15 to $12 for each individual item regardless of cost or weight because apparently they all come from different places. The shipping ends up costing more than the product and Even with the gift card cost more than the local auto parts store! Beware the shipping charges are hidden until you purchase.

The experience of shopping with CarID was great! It was quick and relatively painless, and one of the items will arrive just two days after I ordered! Wow! So happy, I'm excited to buy from them again if I need anything else!

8/28/20 placed the order for For projector headlights for 2017 Tahoe cost of $422.00. When I was notified of package on the way I called immediately and tried to have it intercepted because it was going to the wrong address. Still was delivered To wrong address. Been calling everyday for about a month and they stall by telling me to call in 3-5 business days. Everyday I spend average of an hour each time. They blow me off by telling me they are gonna forward to internal team. Whatever that means. I have no part and looks like I'm out $422 dollars. Will never purchase from there again they need to be shut down or someone should call a news channel to conduct an investigation