CARiD

Terrible service. Terrible quaility products. They managed to screw up MY order and yet they won't let me return their mistake. Go somewhere else!

Blake was amazing when I needed help. He went above and beyond to solve my dilemma and I couldn't be happier with the service

I ordered a pair of complete strut assemblies for my Hyundai Sonata. Their website made it appear that they would fit based on the models that they described. I knew I had to pay for extra shipping as I live in Canada, but what I didn't realize was that they would charge me Customs/Duty fees on top of that ($60 dollars CDN). There was No mention of that. They also told me that my parcel would take 3-5 business days, but it actually took almost 14 days as they had screwed up the paperwork on their end. When my strut assemblies did arrive, they did not fit. With a little research on my end, I realized that some models (which unfortunately included my car) could have an upgraded sport suspension for lower end trim levels, and this could have been detected by a "C" in the 8th digit in the VIN number. Had they mentioned this (like other Part sites do) on their web page I would not have encountered this issue. It took them a few days to respond back to me and they did not have the correct parts to fix my issue. After paying for the return shipment fees I will have paid for the parts and will have nothing to show for it. In hindsight I should've just keep the parts and sold them on ebay. So to make a long story short, not a properly labeled/friendly site with the correct information, extremely expensive shipping and unmentioned Duty/brokerage fees, and in the end they didn't have the correct parts to fix my issue.

Since I posted my initial rating, a CARiD representative reached out to me to help resolve my issue and did so in a professional matter. I do hope that they add "how to distinguish the sport model suspension from the non-sport model" on their website. Canadian shipping fees are still expensive, but that has nothing to do with the company.

Lovely experience always for many years now.
Many sale associates are very competent.
Highly recommend.

They were out of stock of the exhaust I was looking for and they helped me find another one to my liking for a great price. Very helpful and kind!

The representative was very knowledgeable and helpful. He is making the process very easy. He also helped me decide on what I really wanted to get.

Service provided was very professional and helpful with my selection and comparison on several products.

Excellent parts, excellent service, fast delivery. Definitely will buy again and I recommend this seller

Purchased a DuraFlex Fiberglass Body Kit for 2003 Toyota Corolla on March 19,2015. It was delivered on March 27,2015. My initial inspection was that the box was damaged and in bad shape, but I personally did not know what to look for in damage for fiberglass body parts. Parts were further inspected by my body shop professional on April 4,2015 upon preparation of installing the body kit. The shop called me immediately to come to the shop to show me major problems. The body kit has numerous chips in the gel coat and several cracks in the fiberglass. The also noted that the front bumper cover would not fit my car as stated without removing the front bumper support cross beam and front bumper impact absorber pad. Both of these are major safety features on the car and removal would make the car unsafe to drive with fear of front impact would cause the motor to come into the cab of the car due to no front impact protection. Of course the website did not state this major modification to my actual car, but only stated that sanding and cutting of the parts would be required and professional installation. I contacted CarID.com immediately that same day and they requested photos. I sent photos of all the damage. No response back. I called several times and kept being sent to an automated customer service to take a message and never called back. The finally spoke with a manager on April 9,2015. Sent him the photos and he said that I had a good claim and should know something in 24-48 hours. No response. I have emailed and called several times again to only be ignored again. Their website says 100 percent Satisfaction Guaranteed. This is apparently a lie. They have basically stole my money. Do not purchase from this company.

Customer service showed highly professional communication and problem solving skills. Highly recommended for future purchases.

Quality parts and great service at a low price sent right to my doorstep in a few days. Very helpful in finding the parts I needed.

Their website show in stock with quick shipping...once order is placed you are notified of delay... Tried this site twice...I'm personally done

The customer service and warranty is an absolute joke! Find a different company to deal with because CARid sucks!

Experienced same just as Joe T. Stated. Lot of research for what? Guessing should have done more with CARiD?

Product price $71.52 for 8' bed rails and 0.00 S&H clearly stated in listing and through most of check out procedure.

Then upon almost checking out, apart from normal checkout area in another disconnected section on same page, states $145. And change for over sized shipping! Barely caught it before cancelling order. And, that wasn't easy. No simple "Cancel" button seen on website page.

Tried to contact CARiD about order. Place was closed even though states on their site open 24 hours? Convenient for who? Wasn't for me. You?

To realistically look at any online purchase, item price and any S&H need to be stated prior to checkout to determine actual product cost and budget. How is it fair for anyone if purchase price parts are hidden until later on? It's not productive for anyone involved. Especially for repeat business.

To me, this appears to be B. S. and can be considered underhanded scamming. There may be a cheaper initial price and supposed Zero cost shipping at first glance. But, carefully look and it's not quite so fair or simple after all.

Would rather deal with other companies who fairly state up front what all charges are prior to check out.

Have ordered several of same type, size and weight items from other companies in USA and abroad and never had an "extra over sized or over weight shipping fee" from any normal shipper such as UPS or FedEx for almost same exact items.

Be leery of another possibly costly thing too. CARiD requests the right to further charge your account later on if what was read on their site was correct. Please, read and reread.

Basically, buyer beware of CARiD? Too good to be true usually is and is also a red flag to be aware of. This time too appears to hold true to that advice / guise.

Would've received a 5 but I wasn't OK with the 15 dollar shpiping charge per item. No matter the size. Other than that great service.

My experience with CarId is like going to a world of parts and accessories for my 2003 Cadillac Escalade. Quality products at resonable prices.

I appeciate the staff at carid that was able to help me pick the right products and satistfy all my concerns... thank you

Best customer service Ive ever had! Cant wait for my shipment to get here and for my future purchases through them!

Words cant explain how helpful rick was with my car troubles he taught me a little something more about my car

I ordered Window Deflectors from CARiD and their service was great! They had just what I needed and answered the questions I had very quickly and with great detail. I would recommend CARiD to anyone!

Has done me good would recommend thanks carid.com injoyed there products and are very freadly and will help with your needs.

Ordered a Bumper cover along with a grille. Although when shipped i was provided the same track number for both items, the grille showed up in a timely manner. But the bumper didn't show up. I called and they told me they had to email the vendor to get the proper tracking for the bumper and they would get back to me with it. But they never did. Never the less, the bumper showed up today. But of coarse its damaged! So I immediately took pics of the damage and refused the shipment. Now, I have seen many reviews from other customers who accepted the package but later found out that their item was damaged. But because they accepted and signed for the package, they are out of luck because accepting the delivery means you saying the the item is in good condition. I open my package at the delivery truck with the truck driver standing there with me. After opening the box we both saw the damage to the bumper along with a whole in the box located where the damage to the bumper was. I immediately took pics and refuse the shipment. Called CarID, the lady asked me if I signed the bill of lading. I told her I refused the shipment so I didn't sign anything. She tells me that because i didn't sign the b. O. l stating the item was damaged its nothing she can do. I will have fail a claim with the shipping company. She stated she can not order me a replacement bumper, which is all i wanted. I wasn't asking for my money back. I Contacted the shipping company that Carid used and filed a claim. They tell me its a 30 day process. So i ordered a bumper from another company to take care of my customer. I give them 2 stars because I try to be honest when i write a review. The customer service lady was nice and respectful. But now I have start what is probably going to be a long process of getting my money back from this order.

They sell knock off chinese made bull$#*! and won't refund you your money once you realize you got screwed. Horrible company!