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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Very impressed with the help and The customer service I received very knowledgeable... This is how businesses should be ran
Great service and was very helpful and knowledgeable about the products I wanted. I will definitely order through them again.
They are selling no stock parts, as available. They took two weeks to refund, after a nonsense refund review. Scam.
I was having an issue with a product and they were very patient and knowledgeable about the products they sale.
Very satisfied with the pricing and very fast shipping as well as follow ups to make sure everything was satisfactory.
Noelle addressed all of my concerns and made it a smooth and easy transaction. My order was shipped very fast.
Easiest place to find almost any part for your car. Great for someone who wants to skip the mechanic fees.
Ordered window rain guards and they fit and seem fine
Also asked a question about seat covers, and chat answered
He helped me get the part I needed and even helped getting it to me faster. Great service from Bruce
The rep Omari gave me excellent service he knew what I needed. The only thing missing is my military discount on my profile.
If you have any issues get online and chat, their online support is amazing! Thiers top notch when it comes to resolving issues.
Outstand experience buying some things for my car so far. I have not received them yet but I expect they will not disappoint.
Order from somewhere else and wait its worth it took forever and had to wait on the phone twice for over 30 minutes just to talk to someone
Dear Terrylee,
Thank you for sharing your experience with our store.
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Never get rims from Carid. Because they put tire pressure sensor stem in the back k of the rim. That cause the stem to break. There to long.
Dear Mike,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience with us.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered the parts and with no time I got them to me as well as fast friendly customer service, and great shipping times and prices very competitive
My orders are always shipped quickly and the CS staff is always helpful with helping me find what is best for what Im looking for. I am hooked
ALEX made my order so easy! I have had nothing but issues ordering everything I need for my car but this was fast and painless! He was awesome!
Carid is the WORST. To say the least dealing with Carid has not been a pleasant experience and customer service is non existent. The entire order has been wrong with damaged items, RMA's sent for the wrong manufacturer, parts not fitting as they are for the wrong vehicle, their mistake, not mine.
1- The grille I ordered was damaged, parts were also missing.
2- lights come with no instruction, I had to modify them to fit my truck 4 hours spent on a simple 30 minute project.
3- now the Weather Tech window covers do not fit as they are for a wrong vehicle not my 2010 F-150 super-crew. Not Weather Tech fault as Carid ordered the wrong parts
I have not been able to speak to any supervisor, many hours of my time wasted, 8 phone calls and counting trying to get these problems addressed with 10 plus e-mails, still no resolution as to the issues at hand. A measily $30 discount that does not come close to my time wasted with calls e-mails and installation of all items being frustrating and with no accomplishment in sight.
DO NOT BUY ANYTHING FROM THIS ORGANIZATION AS THEY ARE CLUELESS AND JUST A BUNCH OF ORDER TAKERS. NO KNOWLEDGE OF WHAT THEY SELL OR ANYTHING ABOUT CARS. What a concept.
I finally went to my credit card company and disputed the entire sales purchase of $800.00 plus dollars. I need to get a refund for the grille, I also need a refund for the Weather Tech products and an RMA. This should not be hard to do, nor should it take days to accomplish.
This company really sucks! Do yourself a BIG favor... Go somewhere else to buy your car accessories!
I really don't like resorting to negative reviews. But it's truly sad when customers have to resort to posting one to get something done. I placed an order with CARiD on July 4th for a hood shield for my wife's 2013 Hyundai, to be shipped to Canada. My order confirmation included shipping costs. UPS attempted a delivery to my home on July 11th while I was at work. I expected the package would be dropped outside my door. UPS left a notice at my door informing me that additional fees were owing and had to be paid before the package could be left. At no time did CARid advise me of additional shipping costs or fees when confirming my order. UPS attempted two more deliveries at the same time of day while I was away at work. I called UPS to find out how to get my package re-delivered. I was told after three delivery attempts it was returned to one of their depots and labelled as an abandoned package? Then I was told only the manufacturer can authorize the package to be released so it can be delivered. I called CARiD to find out what could be done and was told what I already knew - that after 3 delivery attempts the package was treated as abandoned. William in customer service told me he had contacted the product manager to check the information about the delivery and would get back to me in 24 hours. That was 4 days ago. I followed up again and still received no response. So here I am almost a month later waiting on this shipment that couldn't be delivered because of extra charges that I was never told about. This looked like a professional organization to deal with for auto accessories but the customer service has been anything but professional. I will be pursuing them for a refund if something is not done soon.
Dear Trevor J.,
We do apologize for the inconvenience caused by delivery of the product to Canada. We feel horrible that can't follow up on the delivery of every package to the customer's door but we work hard to reduce amount of such issues. When we place International orders we charge customers for the products and shipping but unfortunately we are not able to cover brokerage/duty fee requested upon delivery.
We understand how you are feeling about this transaction and would love to get this issue taken care of for you. Please reply to this message with some order details so one of our dedicated specialists can contact you shortly. Your time and cooperation will be greatly appreciated!
Sincerely,
Consumer Relations Department at CARiD.com
Don't waste your time or money buying from this company (CARID). I purchased a Vanguard bull bar from them. Per there website they say hassle free refunds and technical support. This could not be farther from the truth. They have no technical support and their hassle free refund, not so much. I received the package from UPS and was told by the UPS driver that delivered it that he had a discussion with his manager that morning about the horrible condition of the package. The package was in such poor condition that part of the bull bar was hanging out of the box. And this in no way was UPS's fault, it was in the way that CARID packaged it. It looked like it had been repackaged and then sent to me. Their installations procedures refer you to a picture and tell you to install per picture, no written instructions. When we called for technical support we were informed they have no technical support. After looking at other websites it is very clear that trimming of under carriage plastic is required for the installation of their bull bars. This was never mentioned on CARID'swebsite, nor was it mentioned in the picture showing how to install the bull bar. They are now trying to tell me that they will only refund my purchase price minus the shipping charges of $30 and minus the taxes paid. Why would I not be able to get my taxes and original shipping charges back for their inability to provide a product that can't be installed safely and without frame modifications? I WOULD GIVE THEM NO STARS BUT YOU HAVE TO AT LEAST GIVE THEM ONE STAR TO DO A REVIEW.
Dear Vickie,
I would like to apologize for the poor packaging and confusing description of the item. Please address this issue to me directly at alison.rh@carid.com, so I could double check it and make things right. I would need o know your order number to move further.
Look forward to hearing from you soon.
Thank you in advance.
Sincerely,
Consumer Relations Team at CARID.com
Ordered a set of taillights and one was broken. Called customer service and told them the situation. They had a new set ready to ship that next day
Spent a whole month trying to return a product that had the wrong wires for my car and at the end couldn't return it completely waste of time...
Thanks 2 staff my item came quick and i love it got a item for my trailer that ive bin wanting ebony guided me through process and we got it done
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Hello Alberto,
We are sorry to know, that the product you had ordered with us happened to be on backorder and we do apologize for all inconvenience this unpleasant situation had caused to you. We are also sorry to know, that the refund delay was taking place. Please get back to us here with your order confirmation number if you still need our assistance.
Sincerely,
Voice of Client at CARiD.com