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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Got new car and had question on fitment of floor mats and had all my questions answered quickly and properly. Was impressed with service.
This is the second time I've ordered through CARiD. The service was great and Art was very helpful. I'll definitely be back next time.
I recently had a package damaged in shipping and they were quick to solve the problem and get a new part on the way.
Got great help from customer service and got all my products for a great price and good shipping time. Definitely will be ordering again.
Kay at CARiD was very helpful and pleasant when i used Carid on the past they always gave me good service and have good products and always been happy with everything
I have found Carid to be very helpful when ordering and assuring order is correct or does everything to make sure order is corrected.
Called to change color of items that I ordered. Request was processed and I received my order on time and in the correct color.
Bought a set of Spyder head light, called CARid several times over 3 month asking technical question before I bought! After every question answered the sales person would then ask me to place a order, like dealing with a car salesman. Answer question then try to close customer. Getting my Credit card was the most important thing to the sales person! Incredible, was never told that the headlamps were illegal to run due to them having a slight tint. I drive a Benz E 350 not doubt it was going on the public HWY. Never thought to ask because the web site stated the headlamps met ALL DOT required regulation and the hook was I would get EXPERT help from CARId... Call SPYDER Auto parts got a worse run around, all I was looking for was a exchange not a refund. Was told by spyder it was CARiD fault Im currently being told by CARiD that they are talking to SPYDER and to be patience,, so far 3 weeks and to many DIFFERENT "Customer" service emails from a half dozen different"Customer" service people... what a nightmare. Will put follow up post when this is finally finished, my suggestion is buy elsewhere. Certainly not Spyder auto and maybe not CARiD
Tip for consumers:
stay away from Spyder Auto parts and ask tons of question from CARiD
Ordered a new grill for my Toyota Tundra from Carid, it said it would fit my year truck and it didn't work on the platinum, $#*!ty deal im out $$$$
Like a lot of other victims on this site, I ordered some plastic wheel covers for my car. They arrived from "Onyx Enterprises," and at the time I was like WTF, but whatever (except now I understand after looking at Site Jabber). I had to return them because they were the wrong size, so I followed the instructions on the RMA explictly (had to pay for postage and tracking to boot) and used the box and packing materials the covers came in.
Lo and behold, I get an e-mail from CARiD saying they can't refund my purchase because the covers did not arrive in "resellable condition." The reason? There was a "scratch" on one of the wheel covers. The picture they supplied as "evidence" was absolutely laughable - I wish I could upload it. People who would complain about that "scratch" are the same kind of people who would complain about getting a brand new flatscreen TV for free, but are mad that it's last year's model.
Anyway, CARiD said there was "nothing they could do". I guaran-goddamn-tee you that those wheel covers were immediately sold to someone else, and I'll bet you they don't even notice the "scratch" and are happy with them.
Stay away at all costs! I wish I had come here before making my purchase. No other reputable seller would treat a customer this way over these particular facts.
They 2 guys i spoke to have been great I can say i am a very happy customer so far i cant wait to get my items.
This is very rare this day in time. They helped me find what I needed and answered every question I had. I would definitely recommend this site.
Stay away from this company. The website is great and that is their way to get you in. There is a reason they have a rating of 23/100. I find it very unlikely that the 5 star reviews are legit. As many of the people who reviewed this company have said - they sent the wrong part! This is what they did with me. I ordered a bug shield for front of my car. The item came and it was not even close to fitting my car. The label on the box said it was a for my vehicle but a 2 years older one. I emailed them and told them it did not fit. They said it does fit and that they wanted photos proving it did not fit. First off, that is freaking weird! Anyways, I took a few photos and actually sent a video clearly showing it was not even close to fitting. It was like 6 inches short on each side and none of the holes where remotely close. They said i would get a RMA soon. About 3 days later i got one and sent it back in the original packaging wrapped the exact same way. It was very well packaged. About two weeks later i got a refund. About two weeks after that I get an email telling me the bug shield was damaged! They sent me a photo of a bug shield with a 2 inch white thin scuff on it. It looked like they had just put a white line on it using one of those pencils people use to mark tiles. It looked like it would just wipe off. Also, I have no way of knowing if that was the one i sent back. It was totally fine when i sent it back. They said they were waiting for a damage report from UPS. Three weeks later i get an email saying UPS said it was not packaged properly and that was the cause of this mysterious white pencil / crayon mark. Now, they are saying they are going to take back their money and cant accept the bug shield back and do I want it back... LOL. Why would I want it back when you sent the wrong part in the first place - clearly not made for my car. The bug shield was packaged very well and no way that happened. This company is the worst. Do not be fooled by the fancy website! Nobody knows the real stock they have. Seems they just send out random parts and when you try and send them back it starts a $#*! storm. Good luck to you all. If you choose to use them - don't say you were not warned!
I can't say anything bad about the company payment transaction or the item purchased! I would recommend to anyone.
The exhaust manifold kit was complete and well-packed in box. It was a good fit making the installation easy.
Understood my situation and were willing to allow me to return parts I ordered and didn't need. Thanks carid!
Excellent customer support and service from employees at CARiD. Thanks again. I recommend this company for its customer service.
Five stars great company will not be shopping anywhere else thank you for all you do for your customers
I Love ordering from you guys definitely recommend to others I will be ordering more in the near future!
Great place for answers when it comes to car questions... friendly and knowledgeable reps. Thank you for your answers
The best experience at carid buying new parts
Online, ask for william, the best that's it go shop now
Ordering was quick and easy. Customer service rep was knowledgeable about products and got me just wat I wanted.
My husband bought 4 tires and rims with tire sensors they didn't put sensors in and wont make good..
Tip for consumers:
This company sucks
Dear Joan,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Jeff,
Thank you for sharing your experience. I would like to apologize for the issue on behalf of our company and offer my assistance in getting the issue resolved. Please email me at alison.rh@carid.com with your order confirmation number, so I could check the situation and take necessary actions to correct the issue.
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com