CARiD

Lost all confidence in this company
Not a good experience will never do business with this company again

Very professional and knowledgeable and willing to work with u. Very friendly also makes prices available for you

Eljune was great helped me get the lug nuts I wanted and returned my emails in a timely manner
Thank u again Eljune

Great place to purchase from! Easy to use, product came fast and undamaged. I would highly recommend ordering parts from this place!

Service was fast, accurate, and easy. Used the chat option and within minutes had everything I was looking for. Friendly professional service.

I bought a product on CARID.com on 09/20/2020 and decided to immediately cancel my order the same day. Finally, after exactly one month after I had received my refund but not through CarID's system.

CarID website gives you an option to cancel and refund your money back but. You see, CarID never intened on refunding my money back, that was never their intentions in the first place despite saying they would.

After sending multiple emails to them asking for updates about my refund they would always respond with the "sorry for the delay" excuse and would tell me its going to take an additional 3-5 business days. I've canceled items before in the past on different websites and would get refunded within a couple of days but with CarID. Holy fk. I mean isn't just weird how all of their customer service reps always have two first names?

Luckily I had made my payment through PayPal which is how I was able to get my refund. I opened a dispute against them through PayPals resolution center. All you need to do is provide some details and evidence proving they said they would refund you. Now CarID would need to respond to PayPals email in regards of the dispute before a deadline. If they do not respond then PayPal refunds me my money back.

Don't you see how crazy it is that they are able to respond to your emails just to give you excuses and headaches but when PayPal sends their email to them about the dispute they are left speechless, not a single excuse on why they are withholding my money.

For those who paid using a different method other than PayPal I'm not sure what to do but I would advise you to contact your bank/credit card company to handle this because CarID is not going to resolve it themselves.

For newcomers stay away from this site. Good luck to those who are still fighting a battle with CarID

2 and a half moth back order ridicules to wait this long for brake pads and rotors and promised twice it was shipping and did not ship

The Product came just as ordered and was an exact fit to OEM specs. The package arrived promptly and and was in like new condition.

It was very hard to cancel my order. Way to many questions. I thought that the person on the phone was only wanting me to make another order.

This was one of the easiest buying experiences I have ever had online. The product info was spot on and the shipping was incredibly fast.

Very knowledgeable and very helpful. Would use company again. Made a call in and had everything taken care of and ordered in under 5 mins

Really easy to use site. All you have to is put year, make, and model of your vehicle and a description of part you are trying to find

Do not buy from them. I wish i had read reviews for them before i did. Thank god my credit card company had me covered.

Do not buy from this site. They do not stand behind the products they sell and their return exchange service sucks to say the least!

Love this website they have great prices for all their products on the site and the deliverys are always fast and safe

Great custmor service. Had to send part back because it was Diagnosed wrong. Part was returned with no problem. And refund issued.

I am making sure to do my rounds to let everyone know not to use this website to purchase parts.
I was looking for a cheaper interim strut until I decided what I wanted to do for a complete suspension set up. I purchased a pair of front struts with coils already mounted. They came in cardboard boxes with no packing material. The sensor mounts were bent but otherwise no damage. I completed the install and the top mount bolts were too short. When I notified CARID, they said because they came in damaged and I installed them (because it was just bending them straight) that they wouldn't cover them. They needed to be claimed as damaged. It wasn't real damage it was just a note to them that the product ships poorly. They denied any responsibility and then offered me $10 credit if I returned them. (they were $225). This company is just moving product and then telling the customer to go screw if there's a problem. Look at the other reviews for them. Don't trust them. The only reason its not 2 stars or less is because they bought a ton of 5 star ratings to begin with to keep their average up.

*****Edit*** After asking me to contact them they offered 25% refund on the products. But here's the kicker, below is what they told me about the nuts not threading even close to all of the way on to the bolts.
"According to our tech, these are the correct struts for the vehicle. The bolts may not go through completely, but the strut will hold in place with the weight of the vehicle and will not be dangerous to the customer. There is no defect on the struts purchased."
WOW, why do they even have a torque spec if they don't even need to thread all of the way through? This is the advice this company will give you so that they will not have to give a refund on a bad product. I will be notifying Nissan to let them know of their claim of installation and what is OK to do. This is absolutely wild to me. Please do not buy from them, they will make promises based on lies. This is not a safe or approved installation, but hey, they didn't have to refund $200, so who cares if someone gets hurt?

Slow response. False hours posted on website. Chat is defunct.

Returns charge a return shipping fee PLUS a cost for EACH item return that exceeds any brick and mortar store's 15% restocking fee.

This company EDI's like crazy. EVERYTHING is literally drop-shipped and RMA requires authorization from the actual manufacturer.

This site is ghetto and nickel and dimes.

Add to this, the nonsense of their avoiding responsibility by simply stating "it states the size of the bulb on our website" is a cop out. Yeah, they state it's 1.7" long but I ask this, WTF did your lame-$#*! company not simply say "compatible with" or "not compatible with"?

Let me do Carid's job for them... Plazma license plate bulbs at 1.7" long are NOT COMPATIBLE with 2014 Chevy Impala LTZ. I'm guessing not with 2015 or 2016 either.

Lesson learned man! NEVER nickel and dime your customers. While this site has a LOT of positive reviews, they also have a $#*!load of negs plus a lot of pissed consumers... including myself. Too many negs for anyone with half a brain to actually read my review and NOT visit Carid.

I will say though, they have an extensive collection so if you really can't find something and Carid is the only one that does, it's understandable most will purchase from them. Just be wary and make sure you want what you want cause returns are higher priced than the purchase... which is highly ghetto!

Never will buy from Carid again. Not worth the hassle, PLUS, Amazon had bulbs for 1/3rd the price and I got 6.

What a $#*! company.

GENEL HAS GREAT CUSTOMER SERVICE SKILLS, VERY ATTENTIVE, LISTENS TO YOUR PROBLEM, THAN CORRECTS IT WITH SPEED, EFFICIENTLY, AND PROPERLY. GREAT JOB GENEL, YOU ARE WHAT CUSTOMER SERVICE IS ALL ABOUT.

My finance ordered parts from Car Id. They were to ship the parts to Washington, because we planned a vacation around the idea of getting parts when we went stateside. The parts somehow ended up in California Florida, after $#*!ing around my fiance aroubd for hours on the phone and after being hung up on... they agreed to send the parts to the correct location in Washington from South Dakota... the parts showed up in Washington a week after they were supposed to be there. The box was mangled, and full of holes! The manager Belle of Car Id advised my fiance to accept the box, and they would look at reimbursement if the parts were damaged. We got the box, the fiberglass front bumper was cracked right through! The metal mesh in the bumper was bent to hell! The spoiler he ordered is cracked all the way down the middle! We sent the images to Car I'd and they told us after spending 600 dollars they will give him 30 dollar credit but canno't help him any further! He has to file a complaint with UPS there is nothing they will do for him.

DO NOT ORDER THROUGH THESE SCAMMERS!

The descriptions and photos of the products on their website are a farce! Inaccurate descriptions and photos are not representative of the item they are selling, Spent HOURS on hold to speak with "customer service" to return the Coverking seat covers that I purchased ( "Easy Returns", "Hassle Free", "No Headaches") and after two weeks and a dozen emails and phone calls, have still not received an RMA from CARiD and have submitted a dispute through my creditor for a full refund.
Submitted a "Customer Review" of the product on the CARiD website ( "1 Star") and it was not posted to the site so evidently, only "good" reviews will be posted on their site -- FAR from honest!
IF YOU ARE INTERESTED IN READING THE DETAILS ABOUT MY EXPERIENCE WITH CARID, INCLUDING PHOTOS OF THE ACTUAL SEAT COVERS I RECEIVED ( CARiD PART # *******), VISIT WWW.RIPOFFREPORT.COM AND SEARCH "CARID"
CARiD is the absolute worst I have ever dealt with -- CHEAP, POOR QUALITY products, NON-EXISTENT customer service, and their "Easy Returns" policy is anything but "easy" -- CAVEAT EMPTOR ( "Buyer Beware")!

Recently made a purchase and discount was not applied. Called customer service and they made a refund towards the coupon amount.

CARID - RIP-OFF. Bad experience --- will not let me return parts that are in warranty--- bad company. Stay away