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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Called customer service for help and Carlos was spot on... very quick service and received great floor mats for my jeep... very satisfied.
I was pleased with my customer experience with Giovanni. He helped answer my questions and assisted me with getting the product I needed.
They have good prices and products. You have a wide selection of products. They are very helpful and I would highly recommend them.
Very bad customer service.
I was not happy with the parts, but I can not return it.
They find all the excuse to stop you return the parts.
Tip for consumers:
stay away from CarId!!!
Great customer service. Fast delivery. And they know what they are talking about. Customer for life...
Completed my sale over the phone. Salesman was professional and the purchase was smooth. Thanks CarId.
Awesome website! Awesome prices! Awesome and friendly staff! Will be buying more parts off here soon!
Bought something with free freight, they charged freight. Tried to cancel multiple times. No go. Charged
Tip for consumers:
Do not buy
Products used:
Do not buy from this site
Dear Mike,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. The shipping cost is reflected on our website at the checkout stage, after the shipping address and zip code information is filled out.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Frank did a good job answering all my questions and telling me what would fit my car. He was a good salesman and was knowledgeable.
Lack of knowledge... Lack of interest of help... DONT WASTE YOUR TIME... Take forever to get a refund. And They will make you pay for his mistakes. DONT WASTE YOUR TIME AND MONEY WITH THESE SCAMMERS!
Tip for consumers:
STAY AWAY !!!
Products used:
Automotive parts
Dear Francisco,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
It is easy to order on line and on the phone. The staff is great to deal with and can solve your issues very quickly.
I got on carid's online chat to as a question about a spoiler I wanted. Kate was very helpful, and I was connected very quickly.
The site is very easy to use and very accurate parts I got for my car. Got my parts in timely manner.
My problem was taken seriously, and Carlos was extremely helpful and professional in finding out where my shipment was at. Thanks again.
Carlos and carid have good customer service, i love carid, fast and free shipping and they match prices too
They have everything you need to modify your car website is easy to navigate and order, you can track your products easy
Messed up order, did not provide correct parts and did not correct the order once it was found to be in error. Never again.
Dear Jimmy D.,
I am truly sorry to hear that the issue has occurred on your order. Let me please provide you with the acceptable resolution and proper compensation for the inconveniences caused. Please reach me directly at alice.ba@carid.com with your order number so that I can fix the situation.
I will be glad to get an opportunity to assist you.
Sincerely,
Consumer Relations Team at CARID.com
I thought I was gonna waist my time because I didn't know a whole lot about this company,... but it was worth my time.
I should have looked at reviews before ordering from this website; in hindsight, there really is no reason to order from CarID. Their prices are not competitive, they do not offer a rewards program and they charge a lot of money for shipping.
I ordered an exhaust manifold kit with exhaust manifold hardware. The description on their website was completely off, it turns out the manufacturer has never produced an exhaust manifold for my vehicle model.
They asked for photos of the product received, photos of my cars vin number, photos of the manuals, and after submitting them I never received a confirmation email saying they were received. I had to call in and start the return process over again with a CSR over the phone.
They took the two exhaust manifolds back no charge (probably because they are going after the manufacturer for a refund) but insisted I pay a $13 return fee for the hardware, and on top of that I would not receive a refund for the $25 it cost to ship them to me.
I had to argue with them, that I would have never navigated to Carid JUST for the hardware and that without the exhaust manifolds this hardware is useless. The root issue is the erroneous information displayed on CARIDs website that caused me to place the entire order.
They fought tooth and nail to avoid full responsibility, stating that the website for the hardware says it is for the correct vehicle.
I'm pretty sure CARid is a middle man, basically a webstore with no physical inventory of their own. They negotiate sales and probably take a % for profit but the items ship from the manufacturers warehouse or some other distro depot. This is why they fight your returns and force you to eat as much of the cost as possible. Do business with a traditional company, not an e-based webstore looking to make a buck of off other peoples labor.
Long story short, I don't have the correct parts, I'm out $25 and 3 hours of my life for even trying to order from Carid!
Tip for consumers:
Hidden charges and fees to return items.
You will not be refunded shipping costs, even if the item was ordered based on an erroneous description on their website.
You will have to do 300% more work to return items here vs other retailers (phone calls, emails, chat, photographs). They even request photos of the Vin numbers on your vehicle for a return.
Products used:
None.
Dear Joseph,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. Therefore, in the event of the wrong part being received pictures may be necessary to complete your request.
There are no hidden charges or fees to return the items. We are gladly accepting all products in brand new (uninstalled) condition within 30 days return period and with the original box for return. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Limin Z.,
It's really frustrating to hear that your experience with us was so unsatisfactory. We would love to check your account to compile all information and assist you with this matter if you still need our help. We sincerely appreciate your opinion and it's very important to us to know what exactly has happened to avoid similar troubles in the future. Please feel free to reply to this comment with some personal information so we can find your profile in our system. You may be sure that your reply will be confidential and only our representative will have access to view it.
We are thankful for our time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com