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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
It was easy to order from card ID the Salesman was extremely helpful I wasn't exactly sure what I needed and he walked me through the whole thing so I know I got the right part thank you so much
Thank you for the great prices and for the great customer service with my order.
Always a pleasure working with you at CarId
They had the parts I needed the salesperson was professional and helpful. And the parts arrived sooner than expected
The website was informative and calling the company directly I was able to talk directly to a repressive that was local and helpful.
I connected to a live chat and got a response in seconds! They got me connected to the correct part and pricing of the part!
I ordered something from them and normally you would get shipping notice and tracking information. After days I try to find out where order is and you have to sign into website
And find out it is pending! I called customer service and they said it was backordered from "their supplier". You would expect to get a notice saying it was backordered or have website tell you it was backordered when you tried to order it. So I said just cancel it if it has not been shipped and then they say they will put in a "cancelation request"
But it might have already shipped! What a croc! Order number isOrder Number:
*******
Order Date:
12/11/2021
I would never order from them again. They did offer to give me a $10.00 discount.
I had no choice but to order another part from a reputable company and wonder when if ever I will get my money back. DO NOT GET FOOLED BY THE CHEAP PRICES, it will cost you in the end. They keep contacting me offering me $25.00 "discounts" I do not want anything from them even if they gave it to me. I am 73 and in all my years I have never had dealings with such a horrible company! They set a new standard in being crooked. WORST COMPANY I HAVE EVER DEALT WITH.
Products used:
none
Waited a week and sent the wrong part! It was nightmare to return the part and customer service is a nightmare!
Dear Jon,
I am truly sorry you have faced such an issue. Please let me know what is your order number and I will look into the issue for you.
Sincerely,
Consumer Relations Team at CARID.com
I was totally satisfied with the customer service I received. I was helped with every step of the ordering process and was helped along the way.
The website that carried the rims I wanted in the color I wanted. Contact customer support for help and they help me in minutes!
Excellent experience with Carid, 2nd time usi g them, will definately return and share with my friends
Top-notch auto parts company. Excellent customer service with prompt delivery of parts. Great customer service!
Never again never again never again
Never again never again never and you called they don't answer after a hour on hold
Dear Junior,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at Chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great products, and great service definitely shopping again. Wide selection, great brands, and reliable service.
I bought energy bushing for 33$ and it cost me 100$ door to door and 4 weeks lead time. I live in Montreal. What a deal...
They helped me with everything and he even went out of his way to save me money! And it was shipped wayyyyy faster than they said
Spent 500 on a bumper cover that 3 body shops will not touch because tit just to many flaws. Pure garbage.
Products used:
none at this time
Dear Chris,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great customer service. You can't go wrong. Online rep was very helpful get me what I wanted It went smooth.
She understands that people who know what they are talking about understand body work and is very good at her job
The request for cancelation button does nothing on their website. I have to through a review process
Tip for consumers:
DO NOT ORDER FROM THEM!
Products used:
Amazon
Dear Chris,
Thank you for sharing your experience with us.
We are truly sorry we were not able to satisfy your automotive needs. Please find a separate email that was sent to you on 4/7 regarding the solution to the issue with your order.
I look forward to your response.
Have a good day.
Sincerely,
Consumer Relations Department at CARiD.com.
Customer services was very helpful. Cant wait to get the products. Have told my friends about it and will be buying more
Will Do more business with this company friendly Good Customer Service. Part did not. Take Long to Ship parts
I've been waiting 2 months for my order and they wont let me cancel it because its past the 30 day return policy..
Dear S. M.,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Good customer service & timely delivery with the right parts, I will recommend them to any one want cheaper price
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear David,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
As for the Power Steering Pump Pulley that was out of stock, it was successfully cancelled and full refund has already been issued to your account.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD. Com. Power Steering Pump Pulley