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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Customer service was very easy to work with. Prices seem fair and price match is great. I am ordering from them again.
Customer service is horrible and I lost money dealing with them. False information on the wrong part
Ordered speakers for my car, great customer service, truly patient and informative! Shipping was fast! Definitively will purchase again
Great service, very fast reply, definitely know what they are doing, I will always order my car parts needs from this website
Wrong part. Never get same person. Been dealing with them for a week and still not taken care of. Keep saying 24 hours.
Dear Troy,
I apologize for the wrong part received. Please allow me to take care of the situation. I would need to know your order number. Please send me an email at alison.rh@carid.com, so I could assist you further.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Joe done an awesome job of getting my order straight and on course for delivery. I will use them in the future
Great customer service, and extremely knowledgeable. Haven't ever had a single issue when ordering from them.
Great parts. Shipment delayed maybe due to UPS issues but item was shipped out in 1 day. Otherwise overall rating is good enough
Only order from this site if your not in ANY kind of hurry. Super slow shipping, none existing support and chat that must be a robot. Never again!
Dear Mark,
Please accept my apologies for the shipping delay. I would gladly check the situation and offer some resolution to you. Please share your order number with me at alison.rh@carid.com.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Talked with Freddie, he found exactly what I was looking for supper fast, will definitely be buying my car parts from them.
Great customer service. Went out of the way to solve my problem. Would highly recommend and will definately shop with them again.
I should have read the reviews first before making a purchase, too late for that now... lesson learned
Hello Fred,
Thank you for this feedback. We are sorry to know, that you had unpleasant shopping experience with our company. You did not provide us with any details of the issue, but we will gladly look into your profile and get back to you with the resolution. Please reply to us here with your order confirmation number and short description of the issue. We will be glad to help you.
Sincerely,
Consumer Relations team at CARiD.com
Great site, excellent customer service and fast delivery. 24 hour chat assistance. Also love the 10% military discount!
Highly recommend this company customer service is great and fast. I got a 25$ gift card on top of everything
Terrible company to deal with. My pillars showed up dented and customer service is worthless. Waste of 60 bucks
Dear Jon,
I am sorry to know that your items arrive damaged. Please provide me with your order number, so I could file the damage claim for you.
Sincerely,
Consumer Relations Team at CARID.com
Great customer service. Even helped me at midnight when I was having trouble with my order. Will recommend!
Great company to deal with a little glitch when item arrived damaged, was fixed promptly and efficiently. Will do business again.
Marc W.
Received great support from Erik, already got a notification that one of my items are ready to be delivered. Will do business again in future.
When i called they spent quite a bit of time helping me rind the part for my vintage audi... so thats cool
Always find what i need no problem at a affordable cost. Customer service is fast and very helpful if you dont know anything about cars.
The guys at CarID are great. Super fast response time and awesome customer service. Highly recommend.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Terris,
Thank you for your review!
We are sincerely sorry for the negative experience you had with our store.
We would like to learn more about the situation and will do our best to fix the issue.
Please, email me with your order details at chester.ha@carid.com, so I could check on the issue and assist you further.
I look forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com.