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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Customer service was great with helping me order the right part for my car. I cant wait to tell family and friends about this website.
Michael was awesome and knowledgeable about the product that I need it will come here again for my auto parts
They took care of me very good. CARID always have great customer service when i shop on their website.
Bryan knew exactly what I was looking for. He made it happen! Don't listen to the bad reviews. Do your homework.
Awesome experience purchasing some brakes for my 2007 scion tc. Thanks to Monica who performed this service! Thank you!
Easy to deal with the any transaction. Great customer service. Very low prices. Fast shipping and highly recommend.
Dealt with them twice for two orders and always a pleasure! Will be back to order more in the future!
Sent wrong equipment, no replies on issue and I'm out close to $2,000 with stuff I cannot use. Do not let the great looking website fool you.
Dear T S.,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do yourself a favor, shop Amazon. Customer service is horrible! Worst ever! They will not refund our returns!
Dear Sam,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please give me an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me at mila.pa@carid.com so I could locate your order in the system and assist you further.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Everything i have ordered has been wrong except 1 item out of 30 items. This is not a company you want to buy from at all.
Ashley is extremely helpful there. Great service. Thank you so much for taking the time to help me out - Dave from MA
Several days later I find out it will be an additional 166 dollars to ship my 50 dollar seat covers. What a bunch of losers. Dont waste your time.
Dear Robert,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Excellent client service. Helped me getting the right part at a great price and reasonable shipping. Recommend CARiD.
A+++
Vendor cancelled order and issued credit at my request. They attempted to make it right but was not enough.
Tip for consumers:
Very slow. Like ordering from China.
Beware they don't ship your items. I paid over $200 for my hitch and they never shipped it out. I have never dealt with such a poor company. Customer service is useless.
Get ready to speak with someone over seas who had no knowledge of the auto industry and doesn't care about you or your order.
Tip for consumers:
Avoid this company - parts never arrived, no communication regarding missed order and awful customer service
Products used:
Various car parts
Dear Ilan,
We are sorry to know about the situation with your order and for the inconveniences caused.
As for our staff, we are a US-based company with a multicultural team of various beliefs, identities and orientations and we all are equal in our aspiration to provide excellent customer service.
I would appreciate an opportunity to look deeper into the issue and improve your experience with us. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Unfortunately, I was unable to locate your order in our system. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great customer service! Bought some full bumpers for my Ram truck and couldnt have had a better experience!
CARiD is a great site to work with. They have an awesome selection and top notch customer service. I highly recommend.
Best dealing they wonderful, the seller help in choosing my items,, I bought 2 calipers for my cars
1-trans Am collector Edition
2-Camaro ss
Thank you from Kuwait
Ayoub al-Sayegh
I found a rear drivers side tail cover for a ford focus on ebay for $19.61 with free shipping on ebay, but then I saw CariD.com had the same part for $18, convieniently over a dollar less then I can find it on ebay. I take it to checkout, shipping says $0.00 and my total is $18, better deal than ebay, so I hit continue and enter my payment info, and hit confirm payment, which takes me to a confirmation screen which now shows a shipping fee of $15 added, and my total is $35 after tax. I call them up to cancel, I explain the situation and that I can get the same part for less than $20 shipped on ebay, so she puts me on hold so she can try to price match, leaves me there for 15-20 minutes, then finally comes back on and says she sees it for $25 on ebay and thats the lowest they'll go, I tell her, no, I'm looking right at it for $19.61 shipped on ebay, after being rude to me and giving me back talk, I give her the seller name and the listing info, she points out that its a different brand than the one on there site, which is true, but I say I don't care about brand names, I care that its over $15 cheaper for the same part, which is really mostly a cosmetic anyway, and she finally agrees to give me a refund, but proceeds to tell me, it's going to take over a week to get the money back on my card... Really? Why? Probably a last ditch effort to get you to pay the higher price that they baited and switched you for to begin with. They Probably get enough people that can't afford to buy the part elsewhere for $20 AND be without the $35 for a week, and so just agree to pay the $25 instead of waiting for the refund, I almost considered. But being put on hold that long by a rude customer service rep is bad enough to make me take my business elsewhere, but sketchy bait n switch shipping fees? Excessive refund times? Nope, I'll never use them again, and I wouldn't recommend them to anyone.
Dear Brian, we are very sorry for the situation with your order and inconveniences caused.
Also, please accept our apologies for the poor service provided.
According to our terms and conditions, the price match can be processed for the same product and part number only.
The shipping cost can be seen at checkout stage after the shipping address and zip code fields are filled out.
We sincerely want to remedy this situation and make things right for you.
I kindly ask you to email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further.
I will do my best to facilitate the refund process and offer you additional compensation due to the inconveniences.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Long story so I'm not gonna explain it Because it's too much but I've been in law-enforcement and still am in law-enforcement I was a police officer for 13 years I was in Military for six years this place after I found out what it is it's a small little call center that treats you like crap once you buy the item this is the worst third-party middleman scam I've ever seen in my life they don't have parts there they buy from distributors they might call O'Reilly's to get your part stay away from these people if you want anything from duraflex. All they do is called extreme dimensions that's a distributor for duraflex there in California they'll take your order directly and you'll get it cheaper in the shipping will be cheaper going directly through them this place is a scam they're trying to make me wait 10 days for a refund this is the trashiest place I've ever seen in my life I am currently working on having open
Investigation brought on these guys
For deceptive buisness practices. How they operate is so outside of legal
With Being lied to saying it's coming directly from them then being told they have had to go through a distributor I called the distributor myself and found out that they were just a middleman it's really a pathetic set up they make it look like it's an Amazon where they might have a distribution center somewhere they don't have that these people got very small small employees if you want to do good business don't try this place
Dear James,
We are very sorry for the issue you have encountered and for the inconveniences it caused. Please, accept our apologies for the poor service and negative experience in this regards.
We sincerely want to fix the issue and make things right for you.
Please, email me with your order number at chester.ha@carid.com, so I could locate it in the system and assist you further.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
Allejandro was most helpful with answering my questions and even provided me with a little discount on my order. Thanks Carid!
Nick was a very helpul person. Will continue to shop with CaRid in the future and will also recommend to friends.
I ordered something and the costumer service call me to ensure everything is going well and help me with my order.
STILL no resolution to my on going problems with CARiD! I regret making a purchase with them as their ad was very misleading (listed with Big Brake Kits yet was nothing more than stock with painted calipers) on top of that, they sent me a defective product which is IMPOSSIBLE to know unless you install it and drive the vehicle!
I paid my mechanic to install the new breaks (I never saw the "misleading ad" purchased "big brake kit" as they were in the box when the mechanic got them. My mechanic works on several of my vehicles so he works on them as parts come in.
After I saw the finished product I knew it was a huge waste of money as all I needed to do what spend 6 bucks on caliper paint and I would get the same results. CARiD is doing NOTHING for me and now that the passenger side rear caliper is defective, they will not replace it unless I pay my mechanic to lift the vehicle, remove the tire, disassemble the entire brake, remove the caliper, TAKE A PICTURE of it, REASSEMBLE the brakes and send the picture to CARDiD! At this point they "say" they will send a replacement part for which I have to take the vehicle back to my mechanic and pay MORE labor to have it swapped out again!
What a pathetic joke of a company!
Dear Rob,
I feel truly sorry about the defective item you received. We are ready to take it back for either a refund or replacement. The pictures were requested in this case to submit a proper request to the manufacturer and avoid additional time spent on shipping the item back for inspection. Having the picture showing the issue, we will be able to request the return paperwork for defective product and process a refund or replacement in short time.
I would also need to admit that we never advertised the kit as "Big brake kit". The product name from the website is "Power Stop® - 1-Click Z23 Evolution Sport Drilled and Slotted Brake Kit with Calipers". You may check this on the product page.
Considering the fact that you have refused to provide us with any additional information, we have offered a compensation to you, so you could repair the item locally.
Please check you email box and get back to us with your opinion.
Sincerely,
Consumer Relations Team at CARID.com
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Richard,
I am sorry to hear about the issue you have with the item. Could you share your order number with me? I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com