CARiD

Ordered a $1,200 Grill for my truck sales representative assured me it would fit, turns out when I went to have it installed the install realize it's for a different year vehicle and well not fit mine. I called the manufacturer and they confirm that grill will not fit my vehicle and they do not even make one for my vehicle. Contacted CARiD to set up a return they want to charge me return shipping on their mistake I paid $85 to get it shipped the first time there is no way in hell I'm going to pay them another $85 for their mistake. Customer service representative send me an email stating they listen to the tape of my order and I miss represented my own vehicle, like I don't know what year and make vehicle I own. They also refuse to let me hear such recording and I find it kind of creepy and illegal that nobody advises you in the first place that you're being recorded but yet they can't produce the recording they said they're listening to. There must be a lot of fraud with this company because of American Express would not process my charge initially it got rejected as a fraud alert I had to call American Express and explain to them that it was me ordering something from this company I've never had that happened before in 30 years of using an American Express card. Needless to say there Grille is sitting here in the Box and I've called American Express to dispute the charge let them deal with it. Stay away from these liars and yes I was also told if I gave them a favorable review I would get a gift certificate I think that's just a way to lock you into a positive review before you have an experience like this and write a negative one

Thanks to Vincent for such a pleasent experience. I am definitelly coming back to purchace my auto parts with Carid.

My service I received from Jeremy was exceptionally excellent and I will defiantly be ordering again

I just placed another order with CarID, great prices and very helpful with finding exactly what I wanted! Thanks Ryan!

I order a alternator for a 2101 F-150 and today I recieved two sterring parts, not even close. I call an explained that CARid sent the WRONG PART and that I ordered a alternator. The representative said that I would need to pay a restocking fee for the return. I stated that it not a return CARid sent the WRONG PART and I was not going to pay a restocking fee. She then said she would sent an emial with a shipping lable and when they got the WRONG PARTS back she would ship the alternator.
Tomorrow I will go to ford and purchace the alternator but will never use CARid agian. Sometimes a cheaper price is not the best route and a big head ache. Now I will have to call my credit card and cancel my transaction and try to get my truck on the road agian because I cannot wait another 10 or so days because of thier mistake.

I am a car stereo newbie, so asked the 'pros' at CARID to spec a system and install hardware, which I paid for. Turns out, after much runaround, that they a) spec'ed the wrong part for the adapter ($35 - no refund because I had taken it out of the packaging) and b) did not even bother spec'ing the necessary module to allow me to retain my system warning chimes.

I trusted them, and only after considerable hassling did I get them to send me the right adapter harness ($7, which they ate). I talked with them multiple times, each time asking that a manager call me back. They promised - three times - to do this but it never happened. When talking to customer support, they advised me that on the weekends, there is no one available to deal with problematic calls. I was actually told by one rep that the managers were 'at a meeting, in another building, and they were not allowed to interrupt.' Total lie.

After I finally called during their business hours and FINALLY talking to a supervisor (they refused to let me speak with a manager), they didn't review the call notes because the most recent call had not been added to the call diaries. I repeated my story for the 4th or 5th time, but they said I was outta luck, I had to pay for the chimes adapter ($85), at a slightly discounted rate (I could still find it cheaper at Walmart - retail).

How they SHOULD have dealt this: "We are so sorry for this misunderstanding. Considering that you have already paid for an erroneous part, we will szend you the chimes adapter free/at 50% cost."

I have been in first, second, supervisory and mgmt levels in customer support and their model sucks. There should ALWAYS be someone who has rights to 'make it right' for a customer, even if that means eating some money. Their 'policy' is a set of choices that will affect their competitiveness.

In this world, two things influence competitiveness and survival - price and service. Note the posts about CARID not price matching, etc. as well as other complaints about service. CARID is failing at both. Perhaps whatever company fills the void when they fold will do a better job.

Ordered running boards for my truck. The estimated ship date was for 3 days later. I checked the site 4 days later to see if they shipped. The estimated ship date was changed to the next day. I monitored this for about 3 more days and every day the estimated ship date changed to the following day. The order was placed Jan 4. I called customer service and they said the boards would be back ordered until Feb 12. I checked the site to see if they shipped on Feb 14. Still did not ship. I again called customer service and was informed the item would not be available until mid March. I told them I would wait. Now my credit card was charged back when I made the order on Jan 4 so they have been holding my money making interest off it for about 2 months. I decided to cancel the order at the end of February after reading other reviews. I called customer service and was on hold for about 45 minutes. I went from being 16 in the que to 4th in the que and their system hung up on me. I called back two different times on different days and this happened 2 more times. I called back and pressed the number for sales. I explained the problem with their phone system. I was told they would send a message to customer service and someone would call me back within 24 hours. I got a call back later that evening and I explained that I wanted to cancel the order. The guy told me he was in sales and he would have to transfer me to customer service. I explained the problem with their phone system. He insured me I would not be cut off and would only be on hold for about 20 minutes. I again waited 45 minutes and their $#@! Ing phone system hung up on me again. I called back and again pressed for sales. After this call I felt a little bit sorry for the salesman who had to take my call. He he. Well, he insured me someone from customer service would call me back within 24 hours. When I got up the next morning I called them right away and finally got through to customer service and canceled my order. I am still waiting for the call back from customer service. Guess it will never happen.

These guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800
Then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would).

After 2.5 months of hassles and multiple phone calls. These guys refused to refund my money.

THE ABSOLUTE WORST AND horrible customer serivce is. ESP THE MANAGER Mr. Rojas (whoever made this clown the manager).

To mail me a damaged item and then say that if the original box was decarded im out of luck. Esp when i reported the damage the day this was received AND SENT THEM PICTURES OF THE DAMAGED ITEM RIGHT AWAY!

Horrible company... horrible customer service!

They told me its not their problem and i can go get it fixed and there is no option to return or exchange this item...

I hope NO ONE ever has to go thru this. Ive never heard of a company which does not refund or exchange an item when you receive it damaged!

BEWARE! DO NOT BUY FROM THESE PEOPLE... THEY ARE CON ARTISTS AND THE ABSOLUTELY WORST. THEY SCREWED ME OUT OF $2800!

Ontajah took extra time to check for the fit of the item I was interested in. Her follow up was very thorough. I will be a customer for life!

On Monday spoke with Goerge about my part
Was delivered to me today Wednesday Great service would recommend them to all my friends
To order there parts from them

I can't even begin to explain how terrible CARID is and my suggestion to you is to not trust these scam artists. They'll steal your money and run.

Cannot even work out a part refund as part was damage even sent them pictures they offered 20.00 instore credit what a joke stay away

CARiD is THE best source for everything automotive! They had everything for my Pontiac... custom, stock and Hi-performance!

I ordered wheels which were guaranteed to fit my vehicle, which stated no shipping costs on my order which included brakes and brake lube. Once I punched in credit card number, website automatically charged shipping on brakes and lube. I called immediately to complain and agent said " I will cancel this order, remove shipping charges and here is link to new order with shipping costs removed. I asked to make sure he cancelled as I didn't want 2 orders to deal with and was told, " no problem, it is cancelled" I then received e mails telling me both orders had shipped. I called and spoke to someone else who told me sorry, we'll reroute 2nd shipment. I told them I have to drive 40 miles round trip to return (closest UPS store, no pickup) so please be sure. Ended up with 8 wheels, 2 sets brakes, and 1 brake lube. Four boxes of wheels came of which I opened one box. Tried wheel for figment only to find wheel too thick to allow for lug but safe install, so do not fit. Called three times in next days waiting for return authorization and return shipping labels which finally came, only after I signed a picture ( and returned to them) which said I knew how to pack wheels for return. I explained that I only opened one box and didn't need a kindergarten picture to reship as I didn't open 3 of 4 boxes. I reshipped all wheels, which they received. In the meantime I called my card issuer to tell them of all the problems I am having and they said someone will be assigned to my case within 2 weeks. I contacted CARID after UPS said they received and asked about my refund and was told they are inspecting wheels. I stated I only opened one box, so if there was a problem with wheels, it is because wheels were packed that way when they were originally shipped. I then told them I had contacted my credit issuer to tell them off all the problems. Now, I get e mail from them saying that because I contacted card company, they will only issue " store credit" until this plays out. So they have $900 dollars of my money and I have a $20 set of brakes. Stay away from this place unless you want to deal with bunch of incompetent people and lose your money. Worst ever!

If you are ordering a part and you get what you want there is no problem to get 5 stars but it's when you did not order a part or they send you the wrong part and you are trying to get a refund that is when the nightmare will start. I spent approximately four different days trying to get a refund canceling my order each time on the phone with them between 30 minutes to 1 hour cuz they are constantly putting you on hold I I asked for a supervisor and every time I ask for a supervisor that they put me on hold for about 5 minutes and the same lady comes back on staining okay they will take care of it not really taking care of it not keeping their word making me have to call back and get the next day and stay on the phone with them for another 30 minutes I got so frustrated that I decided to just leave it the way it was and I believe I did not get my full refund but it's so much painted I can eat to deal with them that I decided to just let it go versus wasting an extra hour again and again and again I will never buy offer this company ever again the worst company that I've ever dealt with online when it comes to getting a refund for something you did not order. Make sure when you order from these company if they say they're going to give you a refund make sure they give it to you in the email cuz a lot of times they told me I was getting a refund and I did not. I ordered a air filter which I did get but I did not order and oil filter and that was the problem that I had this is a picture of the box that I received from CARiD with a third party executed the delivery

I will be looking foward to using CARID again. The staff are friendly and accomodated my needs. The all weather proof floor matts are a good deal.

I ordered a part for my car well over a week ago, and paid extra to get it expedited over night. When I received the part it was not the part I ordered. I quickly called the company to let them know they sent me the wrong part. The first representative was acting like he didn't understand, was moving extra slow and when I asked for someone else or a supervisor he said that he could help me but failed to do so; and he failed to get anyone else to help me. So I called back to speak with someone else. This person was so unprofessional and rude, she was pretty much worst than the first guy. She told me that not only was it my fault I received the wrong part, but also that I would have to pay for the expedited shipment to send it back. I called a third time and spoken with someone since I felt I wasn't getting through to the first two representatives. The third representative was the most helpful. He actually went into the system to see exactly what went wrong and asked me the model of my car? I told him LS. He asked me, its not SS? I said no. He said the representative must have thought you said SS. I said ok. He told me that a certain team would have to look into the recording between myself and that representative to see if I indeed given him the correct information. I asked how long will that be and can I send the wrong part back? He told me its takes 3-5 business days and not in cannot return it until they look into it. And I won't get a refund until they look into it and not until the part is returned back to their warehouse. The company emailed me a return label two days ago (not expedited) and I returned the part two days ago and im still currently waiting on my refund. I still have to find the part I need because now this company tells me that the part I need is discontinued. They don't even have my part. I am so fired up!

After purchasing a set of headlight assemblies for my 2004 Honda Civic on Oct 29, Installed on Jan 2nd, it was found that the drivers side light had a defective adjustment screw so the light could not be adjusted, Paid a mechanic $200.00 to install, just what I paid for the lights, after calling CAR ID to get a replacement, I was told I needed to send pictures of the light and the defective adjustment screw, I told them I would not pay to have the light removed to take a photo of something that would prove nothing, it would just be a photo of a inside piece of the light assembly. They agreed so I sent them a photo of the device that adjust the lights from the drivers side position in which the equipment displayed light to low and dim.
They wrote back they needed more pictures and for me to take them on level ground from drivers side seating position and 24ft from a wall. Additionally wanted to place a hold on my credit card until the defective lights were returned, I again refused, they also said they would only replace the set if i jumped thru their hoops, I have asked to speak to a manager and they said one would call me in 24-48 hrs. I would avoid this place like the plaque I am contacting the BBB and the Consumer Protection agency and filing formal complaints against them.

In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got a couple of tractors that I keep running and have had core charges for starters and carburetors. $150 seemed pretty excessive, but since I was going to get the charge back, I went ahead with the order. On June 5, I had the steering wheel installed. I tried calling CariD to get the return authorization but did not reach a person, I left voicemail but it was never returned. I am doing this work in my spare time and it was a couple of weeks before I could try again but had the same results. Life intervened and it was last week before I was able to try again, this time I contacted the sales agent by email who responded saying that the return label would be sent and I could return the core for credit. I later received an email from "Jane Keen" who informed me that 20 days had passed and therefore I was no longer eligible to return the core for credit? What!?, the core is the same today as it was 4 weeks ago. Note: The web site core instructions say NOTHING about a time limit. They also say that CARiD will send you the return label via email -- they never sent the label and were very difficult to contact, that's why it took so much time. When I contacted her again, she replied, "sorry, the manufacturer has refused the return and we won't accept the core". That means that this was not a core charge, it was an additional $150 price added to the wheel charge. Either the manufacturer or CARiD have $150 that they should not have.

I ordered some aftermarket headlights for a 2005 cobalt from Car Id. After having the headlights intsalled by a customs shop, the Halos in one malfunctioned and wouldnt work anymore. They were still under warranty so I called Car Id back and described the situation to them hoping that they would be helpful in fixing the problem. Car Id in turn tells me to change the balants out from the good one to the bad one and see if that fixed the problem. After paying a business to change them out, it was determined that it was the Halos in the light, not the balants they thought it would be. I called Car Id back and told them the findings and then they gave me my options. 1, I can either take the light out and send it to them and they would mail out another one, or 2, buy another set and then mail them back the defective one and then they would fund me the price. This method is putting all the responsibility on the consumer and Car Id isnt standing by the product that they provide. They have lost me as a customer, there is too much competion out there for a company to have such policies in place.

Sammy's Auto Repair at Hicksville, NY.
Taylor is Great at customer service, confident on the explanations, i will call back to get her service again.

This company helps with my purchases attitude free and always assists me with any questions about my products. Theyre awesome!

Customer service Call them on the phone very experienced very helpful bunch of great people hasslefree they helped very much