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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
I think they try, but not quite up to participate on service. Keep trying!
Always helpful. Respectful and 100% hands down the best way to shop for auto needs!
Online ------fast and easy ----service people know there stuff
Excellent service. I had to cancel an order and it was done so promptly.
Dont buy anything from them unless you can wait 6 months to get worst company ever
Tip for consumers:
Dont
PLEASURE TO DEAL WITH, ANSWERED ALL MY QUESTIONS VERY PROFESSIONAL, NICE SELECTION OF PARTS, WOULD HIGHLY RECOMMEND 5 STARS
Contacted customer service and they were extremely helpful! Would definitely recommend sopping here
No tracking shipping at all, don't know if the product been shipped..
Prompt shipping, Great products super communication Will buy from again they keep you updated on your order every step of the way. GOOD JOB CARiD
I had a great experience shopping for my truck parts thank you!
They changed the shipping date twice! Hey maybe it will be three times. I'm stilling waiting.
Carid, performed as advertised. It was easy and delivery time good.
Federico was excellent helping me to find the eight part customer service, good pricing and parts
Excellent website. Easy ordering and prompt shipping.
Will definitely order again!
The worst customer serv! Stay Away! Waited 9 days for a part to find out that it was never shipped.
Dear Allen,
Thank you for your frankness and for bringing our attention to the issue you have faced with. Please allow me to assist you regarding this matter and try to rectify the situation. I kindly ask you to reply me back at alison.rh@carid.com with your order confirmation #. I will be more than happy to assist you.
Sincerely,
Consumer Relations Team at CARID.com
Purchased brake tools, received broken dirty/greasy item. Will not replace or return money. Run!
Tip for consumers:
Do NOT buy from them they send broken junk.
Products used:
None it was broken
Dear Jeffrey,
We are extremely sorry for the damage that was done to your product during transit.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here:
https://www.carid.com/terms-and-conditions.html
In order for us to start a damage claim with the shipping carrier and resolve your issue, we would kindly ask you to provide us with a few images showing the damaged product, shipping box and packaging materials.
Unfortunately, I was unable to locate your order in our system. Please, email me with your order details at mila.pa@carid.com, so I could look into the issue and provide you with updates. I would also like to offer you compensation for the inconvenience.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
Was one of my best experiences with customer service for any online site.
Brett was very knowledgeable and had some mad customer service skills!
Exemplary business. Very satisfied customer. Highly recommended.
Exelente servicio y muy eficas, contestaron mis preguntas Los recomendare a mis amigos. Puedo encotrar casi todo lo q necesito para mis autos desde acesorios d todos tipos, luces, sensores, gracias por su ayuda.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Hello John,
Thank you for posting this feedback and letting us know about the issue you had encountered with. Your feedback is very important to us, as it will help us to avoid such issues in future. We will be glad to look into your order and to check what was going on there. Please get back to us here with your order number.
Sincerely,
Consumer Relations department at CARiD.com