CARiD

I ordered a set of 4 Rims for my car and lug nuts. The best part is they only sent me 3 rims and no lug nuts. Still waiting to hear back from them. Seems like from other reviews once I handle this I will never return to this site and Inform other to do the same. (Updated) so turns out they sent 2 Fedex shipments with 2 packages each. They never told me or sent me the tracking numbers for 2 of the packages. Mind you that you have to sign for these in order for them to be delivered. Best part is One of the rims was never even picked up by fedex. I called customer support and they said it could be a few days before they even figure out what is going on. I will keep updating this

This company has great customer service! Every issue we have had or any questions they have made sure to answer them and help us get everything worked out! Then have everything you could need for boats and cars and are easy to work with!

I had the pleasure talking with Lisa when ordering new led headlights for my 2018 Tahoe. Lisa was extremely knowledgeable and helpful through the whole ordering process. She answered all my questions and processed my order in a timely manner. Highly Recommend this company!

When I was ordering it kept telling me that I would receive free shipping. But it never told me when my package would arrive. 3 days after ordering, I got an email saying my rims were on back order and it would be 4-6 weeks. These were a Christmas gift! In the email they listed a few other options for me- ugly and more expensive. They did give me a refund, but said it usually takes 3 days for the payment to go through. I wont order from them again.

I'm very disappointed with their manager Leah. I purchased front headlight assemblies, rear tail light assemblies and the third brake light. The warranty is for 12 months and I had my lights for 15 months. My right rear is not functioning, and the best they can do after I spent all that money is 25 dollars. They would not even sell the tight rear assembly alone, you have to buy the pair. I should have just went to Walmart. Truth be told, I didn't even get upset when they sent me the red tail lights when I ordered the smoke. There manager Leah needs customer service training. I'm definitely going to let my mustang club owners know not to order from this company!

3 Weeks since I purchased a new bumper. They cant tell me if it was built, shipped, or were it is. Online says processed but not shipped. They generated a tracking number but the shipper cant confirm it ever received it. They have no clue what is going on. Now I have spent hours trying to figure anything out. No resolution. 1700 bucks and they dont give a damn and are not helping. NO customer consideration.

I finally reached someone who told me the status of my order and was very helpful. Others I've dealt with seem to have no customer service experience. 2 weeks later, I finally received my hub centric rings, so I could finally mount my new tires and rims. Went on with no issues and seem to be perfectly balanced. I feel like they can provide a good service but need to up their game on customer service.

Bought hood accent trims for my Jeep. Got them from Carid. When I received them, one of the part was damaged. Called Carid, they told me to send a picture of it. I did it few minutes after they asked me. Then I got an email from them that it would take from 24 to 72 hours to get an answer. I keep sending emails since 3 weeks to the 2 customer services clerk that contacted me... no answers... Paid around 150$ for something I cannot even install on my Jeep... We'll try to contact them again... but I believe I simply lost my money.

Bought exhaust system and spark plugs they say fit my car. Mechanic installed both. Went to pick up car and got 10 miles away and something was wrong drove back immediately. After further investigation the spark plugs were burnt and burned out my ignition coils. Cost me an extra $500 to fix put original spark plugs back in and car is fine. Horrible customer service trying to get this resolved and barely got our $ back for apparently the wrong spark plugs they say fit my car. Do not recommend!

I ordered a kit for my back drum brakes for my jeep wrangler from this company. The kit came quickly and everything was great until i went to put on the final piece on the install (the drums) and found they did not fit at all. Its been 3 weeks and lots of phone calls and emails with customer service. I still have not gotten this fixed. I regret i did not research them before placing my order. I do almost all of my purchasing online. Never have i dealt with such poor customer service. I have contacted my credit card company to dispute charges as a last ditch effort. How can a company expect you to wait weeks to finish your car while they sort out their problems? Tip for carid... if you make a mistake and quickly make it right that is great customer service. 3 weeks is not quick= poor customer service.

I was worried about finding a rear replacement spoiler for my 26-year-old Acura Integra, but upon my cold call to CARid, I was surprised to see how easy it was! They custom made, painted, and shipped the part under $200. Sonia made sure all my questions were answered and even sent me an email with the purchase all set up and ready for payment.
Thanks to all!

I ordered three times from carid everytime i had a problem something was always defective they solve the problem but takes forever no discount no nothing for the inconvenience i will never order form them again, plenty of other place's

Sent a defective part, that's okay, it happens.
Made me return defective part before they would ship a new one, Kind of stupid but I'm not in a hurry yet.
Sent wrong part this time, I called and bought the right part and was assured I would be credited when the part I sent back arrived.
Yay, it's the right part. Boo, they didn't credit me.
I had to get a tracking number and prove to them that I sent it there.
Don't bother calling, the reps have no power, especially on the weekend. Call the rep, go directly to a supervisor.
Just go somewhere else if you can.

I have placed several orders through this company and I give them the benefit of the doubt but not anymore. Every time I order something I receive an email with a scheduled ship date and every time that date came I received another email stating that the shipping was being delayed again and it would be between an additional week to two or three weeks before they are going to even ship out. Definitely not going to order anything from carid anymore.

Just wanted to say thanks for everything so far. Helped to make my decision easier by offering and additional discount on an item that I was looking at. Ordering is easy and my last item was actually delivered early...
Kevin

The customer service at CariD.com is outstanding! When I need help they offer many ways to contact them and even have a 24hr live chat. They are very informative and helpful. I would recommend them to anybody. Thank you CARiD!

CarId is run very poorly. They are not honest about items being in stock and they mislead you on shipping times. The customer service reps are mostly kids that are trained to lie to you. Never order from this company.

I would highly recommend this website to anyone looking to purchase new items for their cars because they have a great selection of pretty much anything you could be looking for. They provide great products at very reasonable prices. A+!

I've been buying aftermarket lights for my car from CARiD for a while now. They have extremely fast shipping although the pricing for shipping seems high at times. Parts always work and fit well. Will continue to keep buying from

Very friendly straightforward to the point excellent customer service for all your motoring needs. I would highly recommend her to anybody thats in the motorsport world looking to upgrade their vehicle

This company is totally a fraud! Look twice before you buy anything from it.
They sent the wrong item to me and then charge me shipping, and taxes.
The item I ordered on their website says 100% fit my car, but it actually did not fit.
This matter not only cost the laborers at the dealership but also waste my time. I would rather go to eBay or somewhere else to buy parts. Even the sellers on eBay are better than this fraud company.

After I spent $270 with them, they refused to allow me to return a $40 part that they have the wrong measurements on in their diagram of the dash kit. Very very poor service to not grant me a return. Tough luck is their attitude and it was their error.

My car has been at the mechanics cfg or a month while a part was on back and was told 24-48 hours for almost a month. Customer service reps like to get you off the phone and move on to their next victim.! I also ordered 2 struts and system glitch sent me 2 driver side fronts. Customer service accused me of being my fault! Horrible service. Stay away!