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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Very disappointed. Sent me the wrong part that obviously would not fit, and refused to exchange or refund. Talked to four different customer service representatives. Was on hold forever until was hung up on. Now stuck with a useless part and out the money. They do NOT strive on customer service. Go somewhere else. Only selected a 1 rating because a 0 was not an option
Its really quite impressive the time and the way customer service department at Carid helped me with my order. Once I got off the phone, they had already sent me a corresponding stating the level it was and also when I should get my items at my doorstep. I mostly likely will always shop from Carid and also introduce some of my friends to their products
I placed an order with them on the phone - not even on the site and confirmed everything was in stock and would show up. Only 2 of the 6 items showed up with no explanation as to what happened. Had to call to find out the parts would be available in a few weeks possibly... what's the point of ordering? This site lies about it's inventory.
Tip for consumers:
Don't order here.
Products used:
Jacks
Dear Eugene,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Do not buy products from Carid. Their claim that they make returns is ludicrous. They deduct $12.99 for every item you return, even if you ordered them together. Businesses typically may charge for return shipping, but it is on the entire order or whichever parts of the order are returned. God forbid you order a box of screws! They could screw you for each one returned!
Tip for consumers:
Poor service and returns.
Products used:
None
Dear Barbara,
We are terribly sorry to know about your frustrating experience with our company.
We are sorry to know about your unsatisfactory experience with our store.
According to our policy, the Initial shipping fee is non-refundable and return fee is $12.99 per item. However, we providing as pre-paid shipping label.
Please, check your email inbox for an email from Damon, our consumer relations department representative, with a compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a roof rack form CarID and I get a call a month later that it's on back order. Though their website indicated no such thing. Just received a call that the shipping date is pushed back even more to the end of November. I will never again be ordering anything from this website. Shop around, avoid ordering anything from here.
Dear Mauricio,
We are deeply sorry for the situation with your order and inconveniences caused.
We sincerely want to remedy the situation and make things right for you.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further. I will check if we can facilitate shipping and offer you additional compensation for inconveniences.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
CARiD is my go-to when ordering parts and extras for my 2018 honda civic. They are efficient and fair on prices. They also offer a military discount which weathertech does not, and if they cannot give you the discount for whatever reason, they will issue you a gift certificate. Great customer service and I order from them for everything. Highly recommend!
Tip for consumers:
Military discount!!!
Beware of buying tire rims from this site. Their customer service advice is wrong and so is their website. Their website advertises one size rim for a 2020 Toyota Corolla which I came to find out to late is NOT the correct rim size when I was about to mount the tire. I returned it due to this reason and they would not credit me the full refund, leaving me out $40+. I will never use this site again. After talking with them on the phone, they were very rude and refused to accept blame for their faulty website and advice.
Dear Will,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a part from Carid that's going to take too long to get here. They put it on UPS Ground from California for a ridiculous price. I'm in southern Illinois. Now I have to pay a lot more locally to get customer out the door on time. This was my first and last time buying from them. They failed me.
My original review gave 2 stars due to the fact that I was told they wanted photographs to show why the part did not fit. After writing the review on 12/3/19 i was contacted by Jena on 12/4 and she made every effort to correct the situation with out any hassles. Proof they read reviews and are working on customer relations.
Tip for consumers:
Be very careful!!! I believe their hope is that you become frustrated and do not pursue the refund because they make it diffiicult for you.
Dear Linda,
Please, accept our apologies for the negative experience you had and for the inconveniences caused.
The return request has been already processed and you will receive the return papers to your email within the next 24-72 hours.
Please, check your email for more details and an offer of additional compensation due to this issue.
I look forward to your answer.
Sincerely, Voice of Client Department at CARiD
TCM failed in 1 year. The replacement was damaged in shipping. The part is no longer avaliable. The TCM Dorman 609-231 replaces the bad part and dorman has them at the warehouse. Car ID want to give me a refund 250 Dollars but keep my 300 Dollar core. Now they got My core for free.
Dear James,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
The part you ordered from us is 609-031 which is no longer in stock. Our partner Vendors do not have Dorman 609-231 in their stocks yet, therefore it cannot be exchanged. The refund of $300 for the core item was issued on 08/08/22. We do not have your core item and you received already a full refund for it.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Even though I haven't received my order yet I can say I'm highly impressed with the service I have received from CARiD. I called with questions prior to placing my order and the young man I spoke with was extremely helpful. I went ahead later that evening and ordered the seat covers online. Early the next morning I received confirmation and was given a projected arrival date of Dec 5th. This seemed reasonable. Then yesterday morning --less then 2 days later--I received confirmation that my order has shipped. I'm amazed and have a really good feeling we're going to love our new seat covers.
Ordered a product from this company and they didn't tell me it was going to be 100$ to ship a 50$ product till i had processed the order, called 15 minutes after to cancelled it, the guy said he had processed the cancellation, i called Monday because i never received an email turns out they never cancelled my order and now i have to wait another week for my money worst customer service ever. Never will order from here again, the other guy on the phone was a big a** too
Dear Jessica,
I appreciate your time to write your feedback. I see we have processed a cancellation on your order. We will refund right away, and will be able to provide you with the transaction ID. The rest depends on the bank, because they process refund from 3 to 5 business days, depending on a particular facility. You can request to proceed with the operation faster, providing them with the transaction ID.
We also checked the conversation, it seems the only fault the representative had was his accent, which made you angry with his assistance.
I regret this situation, Jessica. We are thankful for frank reviews, where our clients actually met issues. In you case, you placed the order, you decided to cancel, we cancelled and proceeding with refund.
Sincerely,
Consumer Relations Team at CARID.com
I needed some help with and order about shipping charges and the customer service tried to do all she could to reduce any charges she could including giving me a small reduction. Sometimes you might find a better price for an item but for me the transit time on the shipment didn't pay as I could get it from CARiD much faster. Good people to do business with.
I placed an order over the weekend and had buyers remorse by Monday morning. I called customer service first thing that morning and David got me fixed up by cancelling the previous order and submitting my new order while I sat on the phone. He had a bubbly personality the whole time. It was like talking with an old friend who had a warehouse full of awesome wheels.
CARiD is a relief after searching for parts online.
Every other site seems to simply be a Mopar middleman who doesn't really know what part I need.
I'm constantly amazed that CARiD not only seems to understand what I need in addition to what I want and generally offers me several options to serve my needs that are invariably less expensive than anything available on those other 'mopar database' sites.
I can't comment on how well they handle returns or what their customer service is like as I've yet to have to deal with either of those things due to how smoothly have gone with my purchases from them thus far.
Really great interface.
Tip for consumers:
Remember to set up your 'Garage' on the site so that you can have it filter out parts that are not specifically for your vehicle.
I decided to ask about free shipping for an item I had purchased in the past thru live chat. They were able to give me a slight discount to help offset the price of shipping. Helped make my decision to purchase. Thanks CARiD
Have not received my product as of yet but I can speak on the service I have received so far. Very informative and helpful when choosing the correct product and also quick to respond. That goes along way in being a repeat customer.
24 to 48 hours shipping in stock item... estimated more like 24 days. Told online chat can't help and I need to contact a specific person. Then they want me to sign some agreement not to sue them... lol. Not a legit company.
Dear Matthew,
Thank you for bringing this matter to our attention. We are sorry that failed to meet your expectations and sincerely hope for another chance to fix this issue.
We sincerely want to fix the issue and make things right for you.
Please, email me with your order number at chester.ha@carid.com, so I could locate it in the system and assist you further.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
My sales person Xavier was very helpful and answered all my questions and concerns. He really went above and beyond to make sure my purchase went smoothly. Great professional! Because oh the great service will bring me back for more purchases. Thanks! A+++
Simple order... asked three times for shipping confirmation and got a continual run around and never did get a shipping confirmation. Trying to get my money back now. Avoid these guys at all costs. They create false shipping manifests, but all they have done is notify UPS that a shipping label has been created but don't actually ship.
Dear Chris,
I am sorry to hear about the issue you faced with the shipping. It seems the shipping was delayed with the warehouse mix up, I will be more than happy to look into the issue for you. Please share your order number with me here to take further actions and find a resolution.
Sincerely,
Consumer Relations Team at CARID.com
Terrible service, slow, uninformative of problems with orders, misrepresenting website showing stock when there is none slow to refund fast to sell you. Use the website, do your research then go somewhere else to purchase.
Dear Cinthia,
Thank you for your feedback. We are sorry to know, that you had unpleasant shopping experience with our company. We want to help you to resolve the issue you had encountered with. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
I ordered a complete strut assembly for my car and ask prior to order if strut is in stock and where it would be shipping from so i know which shipping method i was going to pick. At that time i was told NJ and to get it quick to CA i could use expedited shipping for $70. Guess what it was shipped local and UPS ground delivers in 1 day in that area. So not sure if Sales Rep an idiot or company does not care about there customers. For sure will look somewhere else for my car parts
Dear Grumpy,
Thank you for letting us know about your experience. Sorry for this situation. We have multiple warehouses all over the US. Sometimes when the item is not available in one warehouse we have to ship it from another one.
Please contact me at marge.mo@carid.com with your order number. I will check if I can offer you a compensation.
Thank you.
Sincerely,
Consumer Relations Team at CARiD.com
Be very wary! Picture on their site showed a 60/40 split middle seat for ford flex and what they sent was a 50/50 split seat cover. Obviously did not fit. Paid $60 in customs and broker fees to get it to Canada and there response is just send it back, pay the shipping a brokerage fee again but they don't have a cover for a 60/40 split?
Never again Carid
Tip for consumers:
Decent product but you can do better for less.
Dear Brad M.,
We definitely understand your frustration and so sorry for any inconvenience caused by this order. Unfortunately, we were not able to find your account but it would have helped us a lot to check your profile as we eager to improve our customer service. If you like to discuss this matter or you need assistance with this case please feel free to reply to this message.
Our specialist will get back with you as soon as your message is received.
We appreciate your time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com
WARNING: I ordered 10 brake parts (114.67 + 47.70 shipping = 162.37) I received 5 parts (28.17 + 39.75 shipping) Delivery date changed from a couple days to over a month on undelivered parts. Brake project delayed. Im sticking with Amazon after this lesson. One good order, one disaster order. I gave them 1 extra star for the good order. Decide for yourself.
Dear Kevin,
I apologize for the inventory issue. Could you please provide me with your order number, so I could follow up on the shipment and check the situation?
Sincerely,
Consumer Relations Team at CARID.com
I was in need of a fuel pump for 2006 Corvette and I could not find anyone with it in stock or any availability that could have it to by the weekend. Carlos at CarID went all out in making sure they had it and that it would be to me when I needed it. He even made several phone calls and called me back to let me know it was done. That definitely secured my business with them in the future
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Hello Terri,
Thank you for posting this feedback. I am sorry to know, that you were unable to return the product, that did not fit your vehicle. We do not take installed, modified or custom made items. In most cases the items that are out of 30-day return period cannot be returned. If you are still within 30 days and the product is rand new and not custom made, please provide me with your order number. I will do my best to help you to return the item.
Sincerely,
Consumer Relations analyst at CARiD.com