CARiD

Ordered a pair of strut assemblies. Got online chat help in selecting which ones to buy, order received as promised, great price. Ended up needing a pair of sweat bar links to go with the struts. Again, excellent support via chat, great price. Monica even went so far as emailing the manufacturer to get my question answered. I picked this outfit because they had one of the highest ratings on ResellerRatings.com, and they completely lived up to that reputation. My first online stop for all auto parts needs from now on.

I placed 2 orders the same day. 1 that was a painted rear spoiler, turnaround time was amazingly quick, and looks great on my car. The second order, did not come as planned, it was on back order from the manufacturer, no fault of Carid. They handled my situation, as all places should so but don't. We resolved my issue in one phone call, and am very pleased with the outcome. Can't wait to place more orders in the future.

Carlos was very helpful and spent the time reviewing each purchase item insuring specific fit for my vehicle explained each products' specifications. Based on my experience, I intend to do future business with CarID.
Thanks Carlos,
Chris

Had two representatives confirm the details of my order and then the item showed up as something different. Call center struggles to help and takes forever to get back to you. Put on hold multiple times during several calls.

Received a clutch one time with wear marks! Like others have indicated, pay more somewhere else. Just a high value crap distributor with a out of country call center.

I ordered headlights that should not even be on the market - the light is so bad I can not even drive at night. I've been back and forth with them over 2 months sending photos, adjusting the light and everything else. I'm so tired of dealing with them I finally gave up. When I ask to be able to leave a review on that particular product so someone else does not make the mistake of purchasing those lights they denied me. Basically, their custom service sucks & they could care less that some off the products they are selling are crap. I would definitely take your business elsewhere if your concerned with good customer service. I cant believe they do business like this..

Lousy fit hood! Bows upward on both sides & in front. They would not accept a return. Cool looking until you install it then WOW not even close. Poor construction in the front where the air induction is. So bad you can move it up & down with your index finger. Stay clear of this company!

Sent me a hood that was supposed to be "identical" to manufactures. Horrible quality. Even worse paint, on top of it, all dented up. Yes they say for you to check package before signing. But what they wont tell you is it doesnt matter who signed for it. Even after giving instructions amd a phone number to call so they can check it, they still just went to the first person on property to sign. Now they are saying fed ex is responsible for the condition and claim has to be with them. Too bad theres no "0" or negative rating.

Very lengthy process and multiple hoops to jump through, for what should be an easy return process, plus after all the headaches, it takes an additional 7 to 14 days to receive your return credits and verification on a bank statement.

Customer service is also absolutely rushed and challenging to work with. Their staff is members have zero patience and essentially answer your questions while still in mid sentence trying to get your full inquiry stated.

Well I am truly impressed with CARiD.com First impressions are what counts and boy they outdid themselves. The ordering was simple, the part descriptions were accurate, the shipping was fast even though it came from different warehouses, they all seemed to get there at the same time :) But most important, the parts I ordered were actually correct... sure can't say that for other companies out there online. Overall it was smooth as silk and will surely order again from CARiD.com... Thanks for the great service

I ordered Satin black rims with blue highlights. Once installed and in the light of day, they were purple and blue. They offered me $100 for my trouble not a refund or replacement. These babies are purple not black. "Nothing we can do since they were installed. Should have looked at them first." The lugs are black, the center caps are black... RIMS ARE PURPLE! I actually thought that this was a reputable company... I was wrong. They can keep the hundred bucks. That's a cheap price for a lesson. I will be telling everyone I know.

Bought a LED headlight kit from their site using the the vehicle application guide from the site. Received the kit and one lamp was bad. After a week of emails ( tried calling tech support they hung up after being on hold) and forced to submit videos I was told the kit was not compatible? I ask why does one lamp work? They said my system damaged it. Y son has same car with same kit number and his has been working fine for 4 years. I was forced to stop card payment and 3 weeks later I got a new lamp that works.

Ordered tire and wheels package and rims came damaged, which likely happened during mounting that I paid them for. Spent over $2300 and they are refusing to issue refund or replace damaged product. Worst customer experience of my life. I've called multiple times, used their customer service chat over 8 times. No supervisors are ever "available."

I have purchased parts for my Honda S2000 and my Audi A4. The staff at CarID is patient and friendly, knowledgeable and most important they are professional. I shop with confidence as they have a price guarantee. Shipping is fast and it was free on both my orders. My Audi clutch kit arrived in less than 24 hours! I always check their site first. If I don't order from CarID, it will be because they won't have what I want. I haven't had that issue yet. You can call, live chat or email. They will answer or respond. Kudos to CarID.

I would like to recognize Noelle for an outstanding job he did while assisting me with a potential purchase. He was very helpful and patient when I could not decide on the correct product I needed from your company. I appreciate all of his hard work and dedication in valuing his customers.

I ordered a new set of wheels for my 67 Impala. I ordered them one day and they came the next. The price was very fair plus free lug nuts. I will be buying again. This is in reference to transaction #*******

I ordered wheels from car Id and was shipped one wheel then the installation kit and still have not received the rest of the wheels. I had to call 3 times just to speak with a supervisor who could do nothing for me. The website does not say anything about not being able to return the wheels they only inform you of this after you have already payed. If you want sh! Ty customer service and like having to be Home Multiple days to sign for packages then shop at carid they dominate the industry in that aspect. All they are is a middle man

Fred not only found the accessories & parts that I wanted but also sent the invoice to pay! I will do business again with this online store. Prices were good and the service excellent. Highly recommend.

Do not waste your money.
This part does not fit any vehicle.
None of the bolt holes line up.The entire door handle mechanism moves freely side to side.
Even if you modify your tailgate by cutting and bending pieces which you should not have to do.
Then cross thread the bolts. It still will not work because the handle hits on the inside of the tailgate.
I was hoping that I could upload photos like you can on more honest websites.

I do not write bad reviews but I hope this helps others steer clear of this website.
Also if you do purchase this useless product with two day shipping it will take weeks to arrive.
They will not let me leave a bad review on your website. So it is going here.
Thank you

Ordered a Premier Covercraft custom sun shade for my car on March 27 and the ordered was processed. Paid a total of $92.19. As of April 13, it still has not left their warehouse for shipping. Looks like a scam. Would never reorder anything from CARid again.

Overall I have never had a bad experience riding parts from this site! The help from there employees is always great! They are very knowledgeable about all car parts and will help you out with anything.

When one third of your reviews are negative you may have an issue!
In my case Carid did respond and with due respect I was over the 30 day warranty with an unused product.
On a $170.00 purchase I was offered a $15.00 credit on a future purchase!
As if I would do that!
I suppose the old saying buyer beware is appropriate!
Good luck to others!
D. McKinnon

If something goes wrong with your order good luck! The customer service is horrible they don't answer the phone email or chat. Then they ignore you the when you finally get a hold of someone it is past their 30 day return period how convent NOT! They are very unprofessional I would not order anything from them at all

I ordered new Grill for my car and their website ad and invoice clearly states it comes as a complete kit with both upper and lower grill. They shipped just one little piece and I've called them four times and talked to several customer service reps who agree I should have received both parts, but they don't know how to get me the balance of my order. They say they have to call the manufacturer? I'll come back with daily updates on how this plays out.