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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
They couldn't help but returns they couldn't give me a credit even though it was the wrong part but according to CARiD it was the correct part but it was completely wrong. And I was going to be charged to restocking fee and receive only 1/3 of my
money back
I was a loyal customer but not anymore
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Had mirrors that would fit my vehicle.
Dear Douglas,
Thank you for your feedback regarding the trailer mirrors. We're glad to hear that you like them. Your experience is important to us, and we appreciate your insights as they help us improve our products.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
On August 4th, I contacted CARID.com support through chat to seek advice on which grill to purchase that fits my van. They told me the grill fit and sent me a link to purchase it. On August 11th, I purchased the part using their own link, and when the part was delivered, I opened it to start the installation; the owner manual specified that it would fit my van model. I contacted customer service, and they asked for evidence, and I sent them a picture of the manual. After a couple of days, they admitted that it was their fault. And said they were going to send me a label to send the product back in 2 or 3 days. After a couple of weeks, I reminded them to send the label. Finally, on September 17th, they sent me a label that was for their own record and said I needed to pay for the shipping. That is not acceptable; it was their mistake, and they have to pay for the return shipping. And reimburse me for the part and the shipping on the purchase I had to pay.
Dear Javier,
We sincerely apologize for the frustration you've experienced with your order. We understand the importance of receiving the correct part and the inconvenience caused by our error. It’s regrettable that the return shipping label was not processed correctly, and we appreciate your patience as we work to resolve this matter.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
I suffer from color blindness and it was difficult to match my floor mats. I sent in pictures of my old mats and my customer service representative made a perfect match. I put the new mats in my Cadillac and the interior was just beautiful. Thank you
I searched a lot of companies and carid had the best color selection and the quality of the mat's were unmatched.
Dear Jerry,
Thank you for your kind words! We're thrilled to hear that you found our service efficient and our communication clear. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Thank you,
Consumer Relations
I'm a mechanic with over 35 years of experience in buying new parts. Never have I experienced a better website to purchase from. All parts are as shown on the the site and delivery is quick and on time. The website is user friendly and has a wide variety of options when buying a part. Not to mention all parts are very reasonably priced with name brand manufacturers. CarID. Com is and always will be my online go to place for auto parts.
Easy quick and accurate..
Dear Darren,
Thank you for your kind words and positive feedback! We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service. We strive to make finding parts as easy as possible, and we're glad our efforts have been successful in your cases. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
Needed window sills for my 2010 Nissan Titan XE club cab. The window sills(4) were exactly cut, and easy to install. Each sill had 3M adhesive backing. Peal and stick over existing window sill. Polished steel looked good!
Good customer service.
Shopping for the window sills online, found these. They were a good find.
Dear Tom,
We're thrilled to hear you found our product easy to use and understand! We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations. Your positive feedback means a lot to us.
Thank you,
Consumer Relations
I called to ensure proper ordering. The rep took almost a half hour to ensure I got the right part and even did further research while we were on the call. Great customer service and got the correct part.
Dear Derrick,
We appreciate your kind words and are thrilled to hear that you find our service reliable and punctual. We strive to provide exceptional service and are glad that we have met your expectations.
Thank you,
Consumer Relations
You didn't list the part(s) I purchased. I've had 40 deliveries for needed truck parts. So far, I have had minimal issues with everything and everyone I've bought from. 1996 Ford f350 powerstroke restoration parts.
Availability
Dear Stanley,
We appreciate your kind words and are thrilled to hear about your positive experience with our store. We strive to provide our customers with the best possible service and selection, and it's wonderful to know we met your needs.
Thank you,
Consumer Relations
I called the phone number and told him what I needed and the pictures was very misleading, I ended up with the rear portion only of the ladder rack. Why would anyone want to buy only the rear ladder rack and nor the front section to make it useable?I had repeatedly asked to make sure I was buying what I needed, and he assured me, contrary to what you previously reported defending him.
Sad, with them supporting their salesman, who obviously did not know the product line. I was told by another distributor of that product line, that you were not an authorized dealer and only buy pieces and discounted stocks.
It looked like you were a legit company that knows your products. You sure do not know the ladder racks and what is needed for the proper and full sale.
Dear Randy,
We are sorry to hear there was confusion with your order.
During the original call, the sales specialist advised the kit part number 4095L-1 was required to complete the install. We have noted your account and are happy to place the order.
Please give us a call so we can ship this to you right away. Our number is 800.505.3274.
Thank you,
Consumer Relations
DO NOT BUY FROM THIS COMPANY. They are quick to take your money but don't follow through with customer service. They take forever to ship out and don't provide refunds or exchanges according to what they tell you will happen. Extremely disappointed. This company has cost us a lot of money on a trip that we can't take with our classic vehicle now because of their failure to ship on time.
Products used:
Could not use any products
Dear Sonya,
We sincerely apologize for the experience you had with our service. We understand your frustration regarding the shipping delays. A full refund has already been issued. Your feedback is invaluable to us, and we are actively working to improve our processes to prevent such issues in the future.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
I got what i asked for. Shipping was great. Actually received my parts earlier than expected.if you believe that. Plan ahead, use these guys to get your stuff.
A friend recommended CARiD. Im glad they did.
Dear Richard,
We appreciate your kind words and are thrilled to hear you found our prices, availability, and shipping times to your liking. We strive to provide our customers with a seamless and positive experience, and your feedback is invaluable to us. Thank you for choosing us!
Thank you,
Consumer Relations
Be careful when ordering from CARiD.
Ordered headlights June 2023. Installed and found out they were starting to bubble on the interior lens. (The same OEM defect which eventually turned into melted non functioning headlights.) Contacted CARiD Oct. 2023 and was told to return the lights for a refund. RMA was issued with an expiration date beginning of Nov. 2023. (The warranty on the part is a full 12 months - June 2023 to June 2024.)
Was not able to return the headlights until I got a replacement set - still needed to drive the vehicle.
I told them this and they did not respond.
In the meantime the passenger side light got worse, became cloudy emitting low dim light. Ordered a replacement from them end of June 2024 and finally able to install that set at the end of August 2024.
[Edit update - I spoke to someone in person and made sure before ordering the second set that I could return the defective old ones after the new ones were installed.]
Decided to return only the cloudy passenger defective headlight instead of both. Contacted them in September 2024. Was told that the RMA paperwork that was issued previously had expired and because of that the warranty was fulfilled!
So paperwork expiring even though it is the exact same defective part that they had agreed to refund / exchange previously?
What a rip off. Be warned.
Item received was not new, but must have been a product previously returned. Customer support reviewed the purchase and issued a full refund. Thank you!
I’m done with this company!
I never will again!
Dear Jason,
We are sorry to hear about your experience with your parts. We strive to ensure our products are accurately represented and delivered in excellent condition.
Please reach out to me via email at the following address: support@carid.com. Include "Feedback Attn: Mila" in the subject line along with the order number associated with the used part. I will immediately review and provide the best possible resolution.
Thank you,
Consumer Relations
Did not receive initial purchase confirmation or shipping confirmation by email. Only received this after calling Carid customer service and demanding it.
Had to demand purchase and shipping confirmation.
Easy to find part sought.
Dear Michael,
We apologize for the inconvenience you experienced.
Our system is designed to automatically send shipment notifications, but sometimes these emails can end up in your spam folder or are lost. We appreciate your feedback since it helps us improve our communication processes.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
Very pleased with the purchase of clearance lights for our truck. They were exactly what we expected and was a excellent replacement for the old ones.
Because they had what we needed at a good price!
Dear Servant,
Thank you for your kind words! We're thrilled to hear you were happy with our prices and inventory. We appreciate your business and look forward to seeing you again soon.
Thank you,
Consumer Relations
CARID was great everything was as described and the shipping was fast, just not to impressed with the exhaust system. I thought it would be louder, it isn't much louder then the stock exhaust.
Know people that have bought from CARID before and have been satisfied with them.
Dear Troy,
Thank you for your kind words! We're so glad to hear you had a positive experience with our website and product delivery. We appreciate your business and look forward to serving you again in the future!
Thank you,
Consumer Relations
Would love to respond but I don't know what the product was. Please contact me and tell me what the product is.I know by the item, not so much by the seller.
Your sales person was a tremendous help finding the rims I wanted. The original rims I wanted were not available in a set of four. He found a set for me that was similar and so I am well pleased
My grandson recommended Cardi based on his experience buying a set for his truck
Dear Edgar,
We're so glad to hear you had a positive experience! It's wonderful to know that Jarred was able to provide you with the assistance you needed. We appreciate your kind words and will share your feedback with our team.
Thank you,
Consumer Relations
Service was quick and product fit perfectly. You tube video was helpful for installation. Was easier than I expected. The headlights fit just like OEM
Very happy to have truck look like new.
Prior experience with products they carry and quick service.
Dear Keith,
We appreciate your kind words and are thrilled to hear that you had a positive experience with our headlight replacement. We strive to provide our customers with high-quality parts and excellent service, and it's great to know we met your expectations.
Thank you,
Consumer Relations
The part ordered was a fender. It fit okay but not great. Didn't come damaged but aftermarket body panels palmist never fit perfectly without messing around with it
Dear Zach,
Thank you for your feedback regarding the fender.
We understand that aftermarket body panels can sometimes require adjustments for a proper fit. If you continue to experience issues, please reach out to us. We are here to assist with troubleshooting including replacements.
Please check your email for details and let us know if you have any other questions or concerns.
Thank you,
Consumer Relations
I have bought parts from a few years back, and returned again coz they are reliable, accurate and low prices with occasional rebates with parts ordered. Parts came sooner than promised date.
Over the years that I ordered parts from them, I've always been a satisfied customer. Prices are lower than competitors. Fast delivery.
Dear Jude,
Thank you for your kind words and positive feedback. We appreciate your loyalty and are glad to hear you've had consistently positive experiences with our service.
Thank you,
Consumer Relations
The part I ordered came quickly and was the right part. The salesman I talked with was very knowledgeable and friendly. I would definitely order from them again.
They had the part I needed in stocked.
Dear John,
We appreciate your kind words and are thrilled to hear about your positive experience with our customer service and delivery speed. We strive to provide our customers with the best possible service, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Great price and great shipping time, just an fyi, the new resonator have a different sound then the OEM maxima exhaust, but the savings make it all worth it
Mechanic recommended
Dear Christopher,
We appreciate your positive feedback! We're delighted to hear that your order arrived quickly. We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know we met your expectations. Thank you for choosing us!
Thank you,
Consumer Relations
I received the part I needed. Once I looked up on YouTube how to install it, it was easy. Maybe include instructions?
Google search
Very satisfying. Very easy process to deal with. I was able to navigate the website and find exactly what I wanted.
After researching my purchase I found Carid the easiest to deal with. I also felt confident that if I did have any problems I could reach them easily.
Dear Harry,
Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and that you were able to locate and purchase the items you needed quickly. We strive to provide a seamless and efficient online shopping experience for all our customers, and your feedback motivates us to continue doing so.
Thank you,
Consumer Relations
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Adrian,
We are sorry to hear about your experience with the part you ordered.
The item ordered is OE# restricted and is designed to replace a specific factory unit. We encourage customers to verify the OE# with the local dealership for accuracy.
Please check your email for details, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations