I buy tickets with my family, with seats together because my toddler has behavioral problems, and we need to travel together. Then you made changes on the flights, and in one of them, we lost the seat that we originally paid for. Now you are asking me to select a seat, and when I try to do that, you are trying to charge me with 100 dolars for a seat that we already buy from the beginning.
Great service, good operators, great price. This company is great!
My previous experience on price and travel was good the last time I used Cheapoair.
Quick to book, alternatives offered, great pricing and get all the required services in one place.
Worked but less flexible when emergencies arose last time we travelled
After spending hours looking for reasonable airline tickets on various sites, I saw the cheapoair site and found tickets (and a rental car) for nearly half of what I had been able to find searching other ways.
Trip delayed due to spirit airlines, had me flying all over the west coast... Lost an entire day of my vacation 😡
Thank you for your feedback. When the airlines make changes to their flight schedules it can be upsetting. We regret any inconvenience or frustration.
Easy booking. Reasonable price. Customer service is excellent so far. Everyone we spoke to was great
It was a little hard finding flights BUT we got them at a fair price!
I only struggled because my bank card had a problem processing the payment.
I struggled because my bank card has a problem
Easy, inexpensive booking. I always book with CheapOAir! Great deals!
Good customer service however long wait times on the phone. Friendly
Very professional group to work with. Definitely will be using them again
Excellent service assistance covered when needed always book with them
Always great help and service with good fees. Would recommend it!
Connection times to narrow, end up barely making connections
It's easy to book flights with CheapOair! We will be using your service in the future.
Not good experience, price is too high and bad customer services
Thank you for the feedback. Please let us know what the issue is so that we may address your concern.
Really bad, Half of my trip was confirmed and for the other half i have been left without option.
Thank you for the feedback. We show the reservation has been confirmed round trip. Fusion Fare booked on two different Airlines. Please contact our representatives if you still need assistance.
Super easy and priced fair. Ease of booking flight and car rental
Fast and easy! Friendly staff. Boarding was super fast and organized!
Perfect and affordable give you the best options for future travel and accomodation and all we needed
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
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