Customer service was horrible but once speaking to a representative it was
Clear up immediately
Diego was great! He help to improve my trip and was patient throughout the process.
I has a very good experience, I changed ticket. Seoul to Atlanta, Seoul to Fort Lauderdale. And I have no problem doing that.
Too many pushy sales additions. Everytime I made an offer another deal I was immediately put out there for me to accept. It was too much.
Good price easy booking was able to book easy follow up in my email was sent
I feel the service and options are very practical and excellent!
You made things very easy for passengers.
Very nice, lovely and wonderful flights.
I will recommande CheapOair to my colleagues, friends and relatives.
I always find tickets at lower price, I bought ticket for everyone one.
The best price all the times, easy to be in contact with them. Always answer professional.
This is easy to use and reliable
Finds the best and lowest price.
Thank you very smooth.i hate the fact someone called me and made it seem like I had to buy travel assistance & protection I bought the travel assistance
Well everything was good until the price of the flight went up at checkout
Everyone has been very helpful and kind. I have always received very friendly service.
My experience was awesome,customer service was great I'll recommend anyone to cheap o air
The first time i attempted to book, the website glitched, my order was lost, and i immediately got a text AND a call from a guy i couldnt hear. And when i called back to the number in the text, i got a guy to told me to "try again on my own," which is perfectly fair. Except why bother giving me a "Reference ID," if im just going to start over and reenter my info? Idk. Was annoying. BUT, yall got me a great deal, so i dont want to wreck your rating just bc i had a single bad and weird interaction my very first time using your site. So. No harm no foul i suppose.
Cheap quick reliable never overbooked. They provide double security with your purchase by following up with a phone call
It was very easy to use. Thank you It was helpful and had a lot of options too.
My experience was all good. Everything was smooth. The process was quick.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.