I purchased a ticket from them assuming it was a return ticket on emirates. The logo they used was of emirates and the flight number said EK until i competed the booking. It seems i missed a fine print somewhere that said operated by flydubai. The funny part was there are three emirates flights on the same day operated by emirates and at the same price. However, the flight i booked was unluckily the one that is operated by flydubai. After i finished the booking i get my email confirmation with a big flydubai logo on it for the departing flight from dubai. I called them back immediately and said please put me on the flight before or after as they are operated by emirates and the same price and that i am travelling with my family so i want more comfort and they blatantly rejected and asked me to pay amendment or cancellation charges of 400 to 600 dirhams. I wasnt asking for too much but just a change to emirates flight at the same price within minutes of the booking. I seem extremely cheated and this should be an eye opener for whoever is booking thru them. This is not the way to treat customers. Now i am forced to travel thru flydubai. I am not going to pay them a penny extra but this is WRONG!
Didnt show refund amount. When i purchased ticket i paid extra amount so when i cancel the ticket i will get full refund and i should get full refund. What is this it will take 60 days to process the refund r u joking. Really worst policy you guys have 1st and last time i am purchasing from clear trip. You should have customer care person not online. Many things are not clear online if more question need to be asked their is no one and their is no details if you have office in UAE or not and if you have where its located.
@Cleartrip
Is a scammer company they let you pay for their mistakes and even you agree to shoulder the expense of their mistakes and ask for refund they will not give you
The only thing they do is fake refund promise
Please don't book hotel or flights through cleartrip. I have booked hotel in calicut almost double price of actual hotel price. I paid 7000 rupees.The same room was available in makemytrip for 3050 rupees. Really disappointed from the service of cleartrip
I am very disappointed with the service as no body from Cleartrip in UAE replying to my emails for refund request for more than 8 months. They have not processed my refund of my air ticket for over 8 months for My Trip ID: **************.
I will soon escalate the matter to consumer court and Dubai police.
Hi Sachin,
We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.
- Cleartrip
Clear Trip is doing fraud sales by deducting the unauthorized amount from passenger. I have booked ticket through clear Trip and after cancellation, the airline has transferred the X amount to the clear Trip account and they are transferring the same amount to my account.
So booking anything with them is not recommded if you will cancel anytime there will be huge losses.
@Raouf A - Thank you for your patience. We will have to check the details of your booking to check the cancellation fare rules. Could you please share your booking Trip id with us.
Had to call their customer service 9 times, NINE EFFING Times! To find out a simple info of what is the check in luggage allowance for my booking. Each time the call centre agent conveniently put me on hold and then disconnected the call. I'd give ZERO star if that's possible on this review
On November 25th, I made a round-trip booking from Toronto to Mumbai and back using your services under Trip ID 2311 255 657 10. I received a confirmation email for the booking, only to be shocked when, without any explanation or notice, a subsequent cancellation email arrived approximately five to six hours later.
This sudden cancellation has caused significant inconvenience and uncertainty regarding my travel plans. Of utmost importance is the fact that this trip to India was for a medical emergency, requiring my immediate presence to support my family. The cancellation of my ticket has left me in a helpless situation, unable to fulfill my obligations and be present where I'm critically needed. When I contacted their representative regarding this issue, I was informed of a supposed technical glitch from the airline's end. However, upon immediately contacting ETIHAD Airlines' call center, they clarified that they haven't received any information about my travel request and assured me that there was no technical glitch on their end.
Despite my repeated attempts to connect with your representatives via phone calls to your customer care,
I have not received a satisfactory response or a valid reason for this unexpected cancellation. I implore them to understand the urgency of my situation and requested immediate action to reinstate my original flight booking but no reponse.
Such an scam
Grave mistake to use this service, wastage of rime money along with mental stress, higher price then the original flight booking site, if fault from there side, they will never resolve, even I reached to their higher persons via Linkindin but unfortunately for the flight of 1857, they charged 2800 and no solution so far.
Being a responsible person my humble advise to avoid this looter and cheater site.
Hi Asif S,
We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.
- Cleartrip
Please don't book from this website they will not refund you goair flight cancelled and when I called go Air they are saying we have refunded to the Cleartrip site and Cleartrip not responding... Cleartrip is a scam. Guys it's a warning please don't book the tickets
Hi Deepa,
We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.
- Cleartrip
Answer: I am trying to call help line to talk with the customer care of clear trip since morning... however I'm unable to contact them till now.
Answer: I'll keep it brief. We booked a ticket in August (India to Canada using Air France) this was before the air bubble restrictions were launched both on the website and in public knowledge. On the day of my Air France flight, Air France called me to tell me because of the airline restrictions I can't board the plane, the ticket was 1.83 lakhs for one way. We called Cleartrip right away to see what can be done about this - well firstly they've removed the option to call them so you're forced to email. They called us back and said we should hear back about a refund in two weeks. In two weeks nothing. As I mentioned that was August, it is now DECEMBER and we have had endless emails and calls with Cleartrip with no resolve. You'd think those emails would be something productive - but no! They are AUTOMATED emails, again and again. Every time someone calls me its a different person from their team who has no context about my use case and then says oh give us 72 hours to get back to you and then someone else calls me! And now they're saying because it's after the day of the flight that they can't guarantee the refund amount - have you heard of anyone cancelling a 1.83 lakh flight with NO GUARANTEE of the refund?! What if I get 100 rs back? Am I supposed to be okay with it? The biggest joke is that I called Air France directly and told them about this situation and they said in this circumstance we would have offered a full refund. The offered to convert my ticket into a voucher I could use till the end of 2022 with any of their airlines and had no idea why Cleartrip was saying they need to speak to them and happily left a remark on my ticket recommending a full refund. You thought that would help? Wrong. Since that remark, Cleartrip has now continued another three weeks of ridiculous automated emails with absolutely no indication of this remark or anything else helpful frankly. I'm very very sorry for you if you have to ever interact with Cleartrip support for anything. If you're booking a risky flight, be sure this is the wrong place for any kind of help.
Answer: Please please call back... it's hard earned money you cannot do this with everyone
Answer: Impossible. None of the contacts provided in the companies website are working. Customer service portal doesnot work. Only the refund related calls don't go through. All other dial options work. This looks like a complete fraud, which needs to be reported to the authority, which I will do if i do not get a response.
Cleartrip has a rating of 1.3 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 221st among Plane Tickets sites.
Hi Ahmed,
We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.
- Cleartrip