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Cleartrip

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India
1 review
0 helpful votes
Follow Rohit S.
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Wrost customer service
September 28, 2020

I have not yet received the refund for this cancellation. Trip I'd**************
Book flight ticket of air Asia from ranchi to Bangalore on 19th September 2020
Due to some personal reason I cancelled
This is one of the biggest cheating by cleartrip.com
This is very bad experience kindly issue the #refunds don't play with some one money and

I was frequent user of #cleartrip.com and relied extensively on them for all my personal and business travels. I used to love their great customer service which has now completely failed.

1. online chat no available now
2. The phone lines are totally dead, no one wants to come and no phone call from cleartrip
3 if you write the mail or refund request we get very standard answers from them ‘we are into process'
4 the automatic has been designed in such a way, that normal person may suicide.
5. I paid hard earned money to book this ticket and also paid to credit card authority to avoid the credit card interest

I wrote so many times to all customers care department

#Cleartrip #fraudsters #pathetic #customerservice #airasia #cheating

Date of experience: September 28, 2020
Canada
1 review
0 helpful votes
Follow Ahmad H.
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I previously booked through them in February 2020 and the flight was in April 2020 and the flight was cancelled by the airline and I asked them to return the price of the ticket, today we are in January 2021 and nothing has arrived from them and every time I follow up with them there is a different excuse from the previous time, I even email them recently about a month ago for following up but without any response from them.

Date of experience: January 15, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Ahmad,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

GB
1 review
2 helpful votes
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I booked a return flight Goa to Mumbai April 2019 Air India rescheduled one of the flights after numerous phone calls ( beware mobile number not landline) still not got our refund back They don't answer emails don't pick up phone calls if they do they hang up this is a disgrace Would advice no one to book with Cleartrip they should be stopped from trading They must owe hundreds of pounds to customers who have problems Don't book Cleartrip Mr and Mrs Croft

Date of experience: March 11, 2020
Philippines
1 review
1 helpful vote
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Dear Madam/Sir,

Good Day!

I would like to request to refund my money since my booking is unsuccessful, please find the attached screenshot is deducted to my account and email that payment was failed.

Mar 28,2022 POS W/D SV COA*CHEAPO CHEAPOAIR.COM MC ************** Php=1,868.90
Mar 28,2022 POS W/D SV UNITED AIR MIAMI MC ************** Php=34,931.78

I hope you will take my request into great consideration, and I will be forever thankful for any result that might come about.

Keep safe and God Bless.

Regards,
Jennifer Doroteo
*******@yahoo.com

Date of experience: April 12, 2022
Nikhil G. Cleartrip Rep
over a year old

Hi Jennifer,

We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.

- Cleartrip

India
1 review
0 helpful votes
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Hi, i applied for a UAE visa through them but i was unable to upload my documents as the mandatory OTP is not being received. There is no way to reach anyone through phone or email as their support page requires trip number and email id to be entered and when i enter the same it displays an error message (The details i am entering are absolutely correct)

I have video tapped everything and will be initiating legal proceedings against their UAE company once i am in the UAE

Rishi

Date of experience: July 14, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Rishi,

We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.

- Cleartrip

Qatar
1 review
0 helpful votes
Follow Amro A.
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Worst agency at all, I booked through them flights to travel from Doha to Cairo in June 2020, the flights cancelled due to Covid 19 and airports close, so far I'm struggling with them to refund my tickets, however the airlines transfered the money to them since approximately 3 months ago, in addition to that I have sent them the evidence email from the airlines.
They don't have any phone number for flights to call and interact, as well they ignore the requests to call me, even when I raise request through there application, they respond in very generic way, such as we are working in your case without any refrence to expect date to issues resolution
Flights IDs, *******6212, *******5960

Date of experience: June 7, 2021
Nikhil G. Cleartrip Rep
over a year old

Hi Amro,

We are sorry to hear about your experience. Could you please help us with the complete Trip ID in order to assist you further.

- Cleartrip

Germany
1 review
0 helpful votes
Follow Sameer G.
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Cleartrip is a company of criminals. Due to the lockdown in India I had converted my IndiGo ticket to a credit shell. However, Cleartrip is refusing to honor their commitment to redeem the credit shell. They even extracted an additional amount from me under the pretext of fare difference but then did not book the ticket! PLEASE BE AWARE OF THESE SCOUNDRELS!

Date of experience: June 12, 2020
India
1 review
1 helpful vote
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Worst Booking Site
June 12, 2019

Cleartrip is a worst Booking site, please don't do any Booking through this site. They are charging more than other sites and their refund polices are also worst.

Date of experience: June 12, 2019
Canada
1 review
0 helpful votes
Follow Ayesha K.
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This is the worst place to book your flight as I had booked my KLM flight from Abu Dhabi to Toronto through Cleartrip and cancelled it due to this covid-19 situation these cheaters sent me a confirmation email that they would return my money in 5 days and it's been 3 months now and they haven't given my refund back... it's literally 4000AED and these frauds haven't returned my money yet..

Date of experience: May 23, 2020
India
1 review
0 helpful votes
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HOTEL BOOKING IN CALICUT
October 26, 2022

THIS PEOPLE ARE CHEATING PEOPLE, THEY SHOULD BE BANNED IN INDIA
One of the saddest experiences was my family trip to Calicut with this Hotel Yash, Because of reviews I tried to book online, but there was no booking option available, I called this hotel and they advised me to book through any other platform. As per my search I booked through Clear trip. I reached on 22. 10. 22. While checking in they showed the restaurant and told me breakfast was included. Next day when we were having my breakfast this people had come and told you they had to pay for that. I was very much shocked because I totally paid Rs *******. 00 to clear trip, as per their website this same room with extra bed is charging only Rs 4700. 00 including the breakfast. I paid so much extra money but I got bad treatment from this hotel.

Date of experience: October 26, 2022
Nikhil G. Cleartrip Rep
over a year old

@Joslin - Thank you for your patience. We will have to check the details of your booking. Could you please share your booking Trip id with us.

Overview

Cleartrip has a rating of 1.3 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 221st among Plane Tickets sites.

service
73
value
71
shipping
47
returns
59
quality
67
This company does not typically respond to reviews