CleartripReviews 264

MY FLIGHT WAS CANCELLED LAST JULY 09,2020 BECAUSE OF COVID 19 BUT NOT A SINGLE DIRHAM WAS REFUNDED BY CLEARTRIP DESPITE MY CONSTANT FOLLOW UP BOTH THROUGH E-MAIL AND BY PHONE CALLS WHICH IS NOT EVEN TOLL FREE. ALL I GOT ARE TONS OF LIES, "IT ALREADY ON PRIORITY, WAIT 24-48 HOURS, WAIT 72 HOURS" THESE 24, 48, 72 HOURS ARE NEVER ENDING. CALL TODAY OR CALL NEXT WEEK, THEIR 28,48 OR 72 HOURS PERSIST. ALL LIES! I CALLED SINGAPORE AIRLINES AND THE RESPONSE WAS VERY CLEAR, "IT WAS FULLY REFUNDED TO CLEARTRIP" YES, IT IS VERY CLEAR THAT CLEARTRIP IS UTTERLY GREEDY AND COMPLETELY SHAMELESS! CLEARTRIP IS VERY EFFICIENT IN COLLECTING MONEY BUT JUST THE OPPOSITE WHEN IT COMES TO REFUNDS. YOU HAVE NO RIGHT TO WITHOLD THE MONEY WHICH IS NOT YOURS.

Extremely disappointed with Cleartrip. First they are not providing voice support for flight cancelation issues eventhough flight being canceled by airlines. Moreover, they are not respecting credit shell utilization request to rebook ticket with clear details being sent over email.
I have sent my itinerary 4 times requesting to book tickets utilizing credit shell, but till now they have not booked tickets and flight fare continues to increase with each passing day.

Flights cancelled due to Covid, which is understandable (Trip ID **************). Was told that I now have to wait 12 months for a refund which is unacceptable. Cleartrip are quick to take your money, however do not want to refund. Cleartrip - my contract is with you, not the airline, hence you are liable for a prompt refund. I have received refunds from other airlines within 45 days of flight cancellation, however you, as an agent, are stating 12 months. To hold that large sum of money for 12 months is unethical. I will be advising all who I come into contact with, about my experience and to not use Cleartrip.

Ive been following up thru phone calls with regards to my refund for more than 6 months now. This is my Trip ID # ************** and **************. And im getting same feedback from the agent saying your refund request has been escalated and we will get back to you after 48 hrs. Next after 78 hrs, and so on so forth but until now im still waiting. I need to get my refund cause i need to go back to the Philippines next month so i can booked ticket going back home i desperately need my refund please give concrete feedback when i can get my refund. Too much already i gave time with this matter..

This looks like fake site because the support system is totally disgusting. Nobody want to support you or answer your query.
I had booked a ticket before lockdown I wanted to refund my money because the travel was restricted that time, so when I asked for refund they processed zero refund.
How can you charge for the things or services, which was not even used or not tried to use. Even though your terms and conditions can not bother. Because it was not the consumer decision it was government decision.

I am very disappointed from cleartrip experience. I have contacted many times with their staff for my ticket cancellation and they were very friendly at the beginning. One of your members Raju did the cancellation and reassured me that my tickets were canceled and can be refunded within 5 to 7 days.

I did follow up to check my refund status and they send me a quotation from the airline on September 22, with some charges, but I agreed just to get my money back.

Even today that I'm writing my review I haven't receive anything and now I'm getting some repeated emails direct from the computer.

When I checked with the airline, they told me that the PNR number I have from the agency is fake and doesn't exist with them.

Something suspicious is going on here and don't believe any promirse I hear from them anymore.

I have requested to contact your manager or supervisor and the staff was very rude, she shouted at me 'not allowed to talk to manager' and she hang up the call.

I am repeating this is the worst agency to deal with. Big group of liars.

If they read this review I am repeating again I need a call from their manager to solve this issue as it was promised to me on the email I received on September 22.

Trip ID is mentioned in the survey title.

Thanks

Armand Kuke
*******196

My flight was cancelled by airline due to Covid in March. In June, i cancelled the ticket on their website, but did not receive any confirmation of cancellation and the amount to be refunded. I have been following up with cleartrip since and not even received confirmation of cancellation. Shakir shaikh from cleartrip says that the airline will refund money after expiry of the ticket. It does not make sense that the airline will wait for the return of money till the expiration of the ticket for a flight that they have cancelled. I believe that the airline has already refunded money to Cleartrip and they are not making customer payment.

Booked an all inclusive night in Fairmont Ajman. On arrival there was no record of my booking. Tried to call the customer service number on my receipt, the number is not an actual number. Emailed the address on the receipt, email returned as not a correct email. Finally got a number that worked, after numerous calls over a 7hr period, they never called me back after promising they would call back in 20 minutes after each call.

6hrs after arrival I received a call that booking was confirmed and they were sorry for the inconvenience. Only as I tried to check in did I discover they changed my booking from all inclusive to half board (fraud). Then when I contacted them again asking for them to correct or full refund they said if I cancel I have to pay cancellation fee! They haven't even made my booking as I paid for and want a cancellation fee!

Anyway, 8hrs after arriving at the hotel I need to travel home without my booking, an apology, a confirmation off refund or any offer of compensation, not even a phone call. They still offer the same deal on their website as well.

0 reliability, 0 competency, 0 customer service.

I have not yet received the refund for this cancellation. Trip I'd**************
Book flight ticket of air Asia from ranchi to Bangalore on 19th September 2020
Due to some personal reason I cancelled
This is one of the biggest cheating by cleartrip.com
This is very bad experience kindly issue the #refunds don't play with some one money and

I was frequent user of #cleartrip.com and relied extensively on them for all my personal and business travels. I used to love their great customer service which has now completely failed.

1. online chat no available now
2. The phone lines are totally dead, no one wants to come and no phone call from cleartrip
3 if you write the mail or refund request we get very standard answers from them ‘we are into process'
4 the automatic has been designed in such a way, that normal person may suicide.
5. I paid hard earned money to book this ticket and also paid to credit card authority to avoid the credit card interest

I wrote so many times to all customers care department

#Cleartrip #fraudsters #pathetic #customerservice #airasia #cheating

Due to wrong message from Cleartrip, "your payment is unsuccessful" following a booking, I re-booked my flight. On asking for clarification from them, they said that booking was confirmed. Hence I ended up paying twice for the same booking and they denied to refund the amount lost in 1st booking.
I consider this a highly irresponsible behavior and lack of accountability.
In addition, they are not reachable on phone as customer care no is invalid and their email reply seems to be auto-generated. They did not seem to bother for complaints of their customers.