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Cleartrip Reviews Summary
Cleartrip has a rating of 1.3 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 234th among Plane Tickets sites.
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I have booked flight tickets on June first week and flight was cancelled due to Covid. And Indigo confirmed they have refund to cleartrip but as of now still not credited money
They are not maintained any customer care number and no mail contact
When we send feedback requests form mobile app getting automatic mails. My refund amount ******* rs.
Please don't use this site I think this is fake one for robbery money from customer
How airline company's allowing this type of third party sites
Please please please don't void any ticket from this site
Did 2 business class tickets through cleartrip, airlines cancelled the return journey. Had to purchase new ticket for return. Cleartrip not working on refund for cancelled ticket. Cleartrip sending a mail to us saying talk to airlines for refund. Pathetic company, worst experience never work with them.
Cleartrip is one of the worst ticket booking portal. Our tickets we're cancelled due to lockdown and there is no response or help. They in turn message us that we talk to the airlines.(Swissair in this case).
The airlines tell us to talk to our booking agents(Cleartrip). Please avoid Cleartrip at all account. Basically they feel they have no responsibility at all to solve our problems. I must tell you it's not a small amount as it was an international flight.
My flight was cancelled and they said i would get a refund but that was 5 months ago! They have now stopped replying to me.
Very bad customer care service, they book, tickets with exact amount but fail to give back the refund. Horrible service. No reply to emails, no verbal communication, no response to tweeter. Shall complain and drag them to customer grievance court.
Fraud... agency Cleartrip
Pl stay away from Clear trip, Booking request and travel refund are not processed on time...
Unable to reach these guys... Customer support is very bad...
Took 6 Months to process my refund... Yet the amount was not refunded properly
FRAUD FRAUD FRAUD... cleartrip is looting with both hands. I recieved my refund after 70 days... And got only 382 dirhams out of 3198... However airline confirms the full amount is refunded to cleartrip... Whenever i raise a question on any forum the standard reply i get is that please allow us some time... Its not only me... I have evidence of such cheating in more than 20 cases
The airlines refunded the money 3 months ago and they hold on the money, they keep promising next weak, the finance will release the money in few days and until now nothing refunded, it looks like a fraud
The most unreliable service and stealing people's money. I had purchased a return ticket for Rs 13,400.00 and now they send me an email that they would refund me Only Rs 482.00. I am never ever going to deal with Cleartrip again and so I would ask everyone please do not deal with these people. They are cheaters, they just loot your money.
I booked a ticket for my son, from Manchester-UK to Bahrain via Abo Dhabi on 20 March. After four days, the airlines, Etihad, cancelled the flight.
Since then, after more than 90 days, I am struggling with ClearTrip to get back my money.
Clear trip give very narrow channel to complain, they didn't updated me on the status except once for message from "no-reply" email. They are not cooperative and not doing any effort in recovering my money from the airlines. After complain to my credit card issuer, I got my money back after sixty days, but clear trip get it back after thirty days which makes me unhappy at all. Fight is going on.
I am not going to use Clear Trip any more, I have a very bad experience with them. I rate them zero, if this is the minimum, because they are careless and don't have appropriate customer care.
Abdulla AbdulRasool
I did my booking through cleartrip in an emergency situation. Flight got cancelled due to pandemic and today I got happy news from cleartrip saying that Rs. 0 got it as refund. Pls note that they are not capable of getting refund when it comes to refund. I suggest use these website only to verify rates of different airlines but booking only do it with concern airline booking site not with 3rd party website like cleartrip.com.
Worst travel agent you can get, highly un responsible. Support agents over the call are lying about my refunds. Web site says call the contact center, when you call its says go visit web site.
IGNORE at all cost!
We have been very patient owing to the pandemic outburst with all airline companies and aggregator site like MMT cleartrip etc. But the way cleartrip.ae has dealt with the situation is far from professional. For three months they shut down all their email iDs and phone lines leaving their customers totally high and dry. Secondly they sent an email today about my refund- where they have deducted aed 526 - our of which Aed 106 is their charges (don't know for which service) -and Aed 420 they said are airline charges. The airline has refunded them full cost and I have a confirmation from them in March. They are lying about he airline charges and trying to take advantage of the situation. Beware of these fraudsters. Such businesses should not be allowed to operate.
Cleartrip made many promises to refund the cancelled trips cost however it is over 70 days from the cancellation and the money is not received yet.
I have not got refund of my international ticket cancelled in March 2020, before lockdown. More than 3 months now and I have not got the money back yet. I looked up and found they have this track records for years now. This company is founded by a brit name Stuart Crighton. I have been writing to him as well as their head of customer service Nikhil Godbole since March 2020. However there is no result. British folks have the habit of robbing India and the world and it continues. Shame on you Stuart Crighton, sitting on my hard earned money. Wish your company close down and you get COVID19 & suffer.
I have booked ticket later cancelled due to personal emergency. Airline have returned the money, but clear trip is holding it since last 3-months. They are not responding at all.
I am trying to redeem my credit shell amount to book the flight again since morning. But unable to use the credit shell amount. This is rediculous nobody is here to help me in this. I'm not getting the the 4th option Where I can enter single PNR associated with the credit shell received. From now onwards I'll never book the tickets from Amazon pay or clear trip
I have book flight on 02Jun from Chennai to Ahmedabad amount as detected from Ac trought debit card but I don't received ticket am worry abt that. But on 14Jun after 12days they refunded my fill amt. Becare as online tranction
Thanking you cleartrip
Cleartrip is a company of criminals. Due to the lockdown in India I had converted my IndiGo ticket to a credit shell. However, Cleartrip is refusing to honor their commitment to redeem the credit shell. They even extracted an additional amount from me under the pretext of fare difference but then did not book the ticket! PLEASE BE AWARE OF THESE SCOUNDRELS!
I made a booking through this idiotic site, and when In checked with the airline they told me that booking was never made and this stupid people never informed me. Such a worst experience. I recommend everyone to spend double money but never ever make any booking through cleartrip. Shut your company you idiots!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rene - Very sorry to hear about your experience. Could you please help us with your Trip ID for further assistance.