This is the most bad, worst customer service ever! I mean, there are some others but this company's customer service is 10x worst! My call took almost 45mins, 2 mins spoke to an agent and 43 minutes they put me on freaking hold! Then no one solves my issue. Don't ever use this site dude! Man, they sucks! Star rating -1.
My flight was cancelled due to the nCovid pandemic, my family supposedly will return to Philippines for reunion but was then cancelled. My sibling were able to get their refund fast.in my case, I had requested for open ticket or to credit to my wallet unfortunately after 8 months they informed that they refunded to the original mode of payment. Seems like they dont understand or inconsiderate.
Worst travel agent you can get, highly un responsible. Support agents over the call are lying about my refunds. Web site says call the contact center, when you call its says go visit web site.
IGNORE at all cost!
Some one has misused used my card, and transfered money to clear trip mumbai. I am sending several compliant to clear trip. Customer representative couldn't able to understand the problem. Very worst experience.
Hi Senthil,
We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.
- Cleartrip
Worst customer service ever! I have been trying to get in touch for weeks now! My flights have been cancelled due to coronavirus and there is no option of a refund for my flights on your website. If the airlines are refunding then why is Cleartrip not allowing a refund?! No calls are being answered and no emails are being responded to! This is extremely upsetting and disappointing! Worst customer service I have ever come across!
Up until today, March 11th 2020, I am still waiting for that refund from Cleartrip. I have followed-up a lot of times and still I wasn't able to get it for 3 weeks now. It's just a shame that they don't seem to take this matter seriously? This is money of a customer that they should return.
I had booked a flight in April and it was cancelled by vistara due to lockdown. Vistara paid full refund to Cleartrip and has even provided mail confirmation for it to me. But held back refund and is not ready to refund my money. Nobody picks call on customer care number. On support mail if they give standard repeated response to allow them 72 hours. On grievance cell they mention my query as resolve which is not yet. Would suggest to not book through cleartrip
We have been very patient owing to the pandemic outburst with all airline companies and aggregator site like MMT cleartrip etc. But the way cleartrip.ae has dealt with the situation is far from professional. For three months they shut down all their email iDs and phone lines leaving their customers totally high and dry. Secondly they sent an email today about my refund- where they have deducted aed 526 - our of which Aed 106 is their charges (don't know for which service) -and Aed 420 they said are airline charges. The airline has refunded them full cost and I have a confirmation from them in March. They are lying about he airline charges and trying to take advantage of the situation. Beware of these fraudsters. Such businesses should not be allowed to operate.
I have booked a flight through Cleartrip and the Airline has cancelled the flight.
Cleartrip people are completely denying that they have received the refund. Its been 7 days they have not given any refund. Ever pathetic service came across. Please do not go for any bookings through cleartrip ever again
Snehal - We are sorry to hear about your experience. We request you to please share us your Trip ID to connect with you.
Contacted so many times for refund but all the times CSFF support is not supporting, my bank require simple letter for the cancellation of transaction but this cheaters of csff refused to provide. Friends never use this service. Due to cleartrip mistake transaction was cancel, 35 days finish but yet i haven't got refund,.
Overview
Cleartrip has a rating of 1.3 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cleartrip most frequently mention customer service, full refund and flight ticket. Cleartrip ranks 221st among Plane Tickets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jameela,
We are sorry to hear about your experience. Could you please help us with the Trip ID in order to assist you further.
- Cleartrip