Direct Vacuums

I ordered a Vytronix Lion 29 cordless vacuum from Direct Vacuums and I must admit I was very impressed with the whole system. To do this review properly I will have to do it with a sequence of events and timings and hope it makes sense.
Ordered on Direct Vacuums website on 22nd Feb at 12:40
Email from Direct Vacuums to say the item had been dispatched on 22nd Feb at 13.11
Next day I emailed Customer service for a tracking number. This was on 23rd Feb at 10:54.
Email from Direct Vacuums with tracking number on 23rd Feb at 10:56. (So quick I initially missed it)
Vacuum delivered around 13:00 on 23rd Feb.
So the whole thing from order to delivery just over 24 hours. I cannot fault the service nor, more importantly to me, the Customer Service I received when making an enquiry, (Thank You Mya).
Although the vacuums are 'refurbished' the item arrived looking brand new and with 1 year guarantee, how could you go wrong or pay full price?
The vacuum itself is not good for full home use but I only bought it for the stairs and car cleaning, so the 40 minute runtime is great for me.
Very pleased with the purchase and the service received along with a simple tracking system by Yodel for delivery.
Recommended

I ordered a 'new' Vax cordless vacuum cleaner 7 days ago for £79. I started to worry a couple of days later when I still hadn't received confirmation of my order.
I have emailed and left notes on their contact page every day since... Still nothing, no vacuum cleaner and no response to my emails.
OK so day 8 I had a reply where they said they'd look into it. 2 days later it arrived, to be honest after reading all the bad reviews here this was a celebration moment.
I rapidly unpacked... The main parts appeared to be new, as advertised, but the floor part had scuffs on both sides and a few hairs so was obviously not new. I was still on a high from actually getting something for my money. It was charged so I tried it out and it seems to work OK, however it ran out of charge after about 5 minutes. It was at this point that I realised there was no charger.
I messaged direct vacuums and they apologised and asked for some info. After i supplied the info I had a message to apologise and to tell me that the charger would be sent out ASAP.
Fingers crossed I may have a fully working machine soon so I've upped my rating to 3.
From that first reply, they have kept in contact perfectly.

I bought a Vax Blade Ultra TBT3V1P2 Cordless 32V Stick Upright Bagless Vacuum Cleaner from this company. It arrived in just a couple of days and works perfectly. A £300+ cleaner for £79! In fact I have just bought another - for family or a back up. Really pleased

Bought a Vax vacuum(as new) battery lasted just over a month! Awful,,, cowboys, when i told them about battery they said the wanted full vacuum back,,, at my cost! £13! Went out and had to buy another Battery £79.99... tried for a little compensation = NO CHANCE... pity i cant leave NO STARS

The worst experience.
Brought an Air purifier from them.
All charges paid on 02/July
They said the goods will ship out on 04/Jul and expect to deliver on 06/Jul
On 06/Jul, I am working from home all day. No one ring the bell. But their courier Yodel said goods was delivered to my neighbor.

Checked with neighbor, they have not receive anything from them.
Yodel saying delivered to my neighbor who is a female, but my neighbor is a male. Totally bull $#*!.
Try to raise refund with Direct Vacuums, they refused, because they said it was delivered, but it is a lie.
They don't even follow up with courier.
No any after sales service.
I would prefer pay a bit more to buy it from Amazon.

Basically, it is totally mess.
Direct Vacuums not helpful, slow response, the whole communication is awful