Direct Vacuums

This company has taken payment from me and not delivered the product, they didn't even give me an order confirmation by email. It was meant to be next day delivery but it now 6 days later with no sign of the product. I have sent several emails to customer support but have had no reply, I have contacted support through the website but had no reply and to make matters worse they don't answer their phones. I honestly think this could be a scam and they don't actually sell vacuums. AVOID

Very bad customer service. I tried buying a hoover and they didn't send me a receipt. Trying to get hold of them is a problem. Been emailing them with no reply. They are working from home but that's no excuse for the inability to get back to me or anyone else. Not sure what to do know as I may have paid for something that I might not get

I have ordered two vacuum cleaners from this company upon arrival the vacuum cleaner had missing parts, had hair on the hose pipe and broken. Although, the item I ordered on their website mentioned it was new with damaged / missing box but the item is new.

This was far from what's stated, it was an substandard used product which was dirty, filthy and full of hair in the hose pipe.

Returned the product however, finding it very difficult to get the refunds now.

Still chasing the company for refunds with lack of real communication and no customer service phone available or complaint handling process.

Would strongly recommend to think twice before buying on this website.

Went to hoover and bought a new item as stated.

I purchased a new vacuum cleaner from this company, the goods delivered were damaged, returned to them and they have failed to supply a replacement product and have not refunded me. Avoid dealing with them is my advice

Slow delivery, filthy badly damaged vacuum mis-sold as 'New'

Interesting that there are hundreds of presumably fake 2 line positive reviews on Trustpilot, but they haven't started spamming those on here, so you get a real picture.

I only wish I'd read the reviews here before placing an order with these cowboys, as my experience seems to be far too normal.

I ordered a 'new' vacuum for next day delivery. Days later I received a filthy, badly damaged, very 'used' vacuum, in far worse condition than the 8 year old one I bought it to replace.

It took 2 weeks of chasing and threat of court action/instigating mastercard chargeback to get a refund.

They did eventually refund, at least. Some it seems were not so lucky.

Ordered a refurbished Vax upright cleaner as a gift. Arrived looking like it had been jet washed and not dried before sending... stinks of damp. Handle is from a different vacuum cleaner (wrong colour) but the worst thing is the motor last all of 1-2mins before it overheats and cuts out. Can't phone customer service, 1 automated style email reply in 4 days telling me to check and clean the filters/hoses. That isn't the issue and they should surely have checked its in working order before dispatching. Going to have to order one from Amazon and fight for a refund. I've heard nothing but bad things from friends too. If you want to order a refurbished vacuum its not worth the £20 saving...

If I could put less than one star, I would.

'Refurbished product' I received didn't work, it was broken, faulty, useless.

The company made it very difficult to return the item insisting three times for an exchange before issuing a DPD 'pick-up' return label where I would have to carry the 3kg+ bulky vacuum cleaner 0.5 miles to the nearest 'pick-up' store in order to return and refund my (faulty!) item.

I have a Royal Mail over the road and they were unwilling to meet me halfway on this and pay for return postage from RM.

So much time and energy wasted with these guys. Do yourself a favour and buy from someone more trustworthy with better customer care.