Doordash

Why is it that when a driver accepts a McDonald's order and takes 10 minutes to get there the order is still not ready on top of that the driver has to wait an additional 8 to 10 minutes at McDonald's while they start the order by the time you deliver the order it only paid 3 to $5 but you spent half an hour trying to get the food from point A to point b This is completely ridiculous there's no reason why McDonald's should be taking this long with people's orders I will never accept another DoorDash order that requires someone to pick up at McDonald's because it's totally not worth it drivers are not being paid by the hour to be waiting so long.

I Purchased A Iced Coffee. In Chick Fil a At Doordash. My Dasher Reina. Was Unprofessional. He Took A Sip Out Of My Coffee. I Got Sick. Because Of The Dasher. And The Dasher Reina. Was Late For The Delivery.

If you are going to do business with people, then you need to NOT take their money until the dasher has actually picked up the food! $127 gone and have to wait almost a full week to get it refunded back to my bank account. And our kids have no dinner now. And waited almost 2 hours! Thanks for NOTHING! It sure didn't take almost a full week for you guys to get that money. That was gone in a matter of seconds! What a JOKE! And your "tip suggestions" are absolutely RIDICULOUS! $20 and less than 7 min from my house! I DON'T THINK SO... KEEP DREAMING YOU can tip YOUR drivers.

Bank information was compromised. Charges show up in several states! Can't call Doordash because they SUCK at customer service!... had to change all bank info!

The service is horrible! Late by 2 hours, if u get your delivery at all! They do not have drivers near your location! Use grub hub or pick up yourself! Save yourself time & aggravation!

I took an online course for DoorDash on or about July 13th of this year and DoorDash has not paid for the participation of me and several others after you are required to complete the course. I don't know about the other Dashers but 50$is alot of money to myself! I emailed and called several times

The food came late, cold and only a portion of my order. Driver said, "that all they gave me."
I complained through the site. Not resolved. Terrible customer service

Driver ate my 55.00 worth of wings after picking up from restaurant then cancelled the order while my credit card was charged you suck and need to be investigated for your criminal activity.

Do not use doordash! Placed order and never received it. Stopped payment on my credit card because I didn't trust they would refund my money.
Go with grubhub!

Stay away customer service is awful you can not submit a feedback app doesn't allow you or website is experiencing technical difficulties and the drivers don't use their thermo cooler bags

Stay away from Door Dash. They tack on an extra cost to the food and advertise free delivery. I paid $12.74 to have a $21.02 order delivered. It was advertised as free delivery. Don't get ripped off!

Their dasher can never read instructions! I live in a trailer park, and always include EXPLICIT instructions that makes it easy to find my place, yet they can never find it! When they call me because they're lost, they still can't follow verbal instructions and IF my food arrives AT ALL, IT'S COLD! I agreed to dash-credits once, and now they refuse to refund the money to my original payment method, even if I pay extra on top of the credits, even though I paid MORE! NEVER ACCEPT DASH-CREDITS, because after you do, you are second class to them! I learned an expensive lesson, one I will NEVER repeat, PLEASE learn from my experience, and order with ANYONE ELSE!

The last three times my food had been cold and soggy. And because of that it tasted awful, so I ended up throwing it out! Big waste of money! I'm never ordering with door dash again.

Ok today order from johnnys pastrami. They first told me I cancel the order I did not. So I order again. To find out the merchant cancel the order. Door dash told me my food would be deliver on the 2nd order to find out the driver called and stated the merchant was not dealing with dood dash. Not mind you they have 60.00 dollars of my money and refuse to put back on my card until 5 to 7 business days. I told them I am a senior citizen and that was all my money and now I am not able to order nothing to eat. They refuse to refund my money until 5 to 7 days. I feel this is wrong the merchant cancel the orders but I have to wait for my money. I will start using postmates or any other food delivery company. How could not refund my money in a timely you took it. I am done with door dash

Absolutely horrible company. I have ordered from them quite often because of this pandemic and every single time I order from a store I am missing items. This past time I ordered from Walgreens and my bill was over $70 (Only bought a few things but you know Doordash has to raise the prices drastically), anyways 4 of the items I ordered were not delivered. I looked at the Walgreens receipt and the total was correct for these missing items $54ish but Doordash charged me for the entire order (Over $70) even though those items weren't included! I contacted them to get a refund and they say "Oh sorry, you have complained too much in the past and have gotten too many refunds so you can't get anymore". WTF. Every time I complained to get a refund was because Doordash RIPPED ME OFF by charging full price when I didn't get all my items. I really hope someone starts a class action against this company. They are absolute trash.

As much as I like the idea if Doordash. And because of my situation I have used it often. But they DO NOT follow special instructions. AND I had an issue with being overcharged and filed a complaint and NOTHING was ever done about it.

Alas, I was initially a fan of DoorDash. After being burned by Postmates, I was happy that DoorDash delivered to my neighborhood. Until they didn't.

For two months, July and Augst 2017, I enjoyed deliveries via DoorDash. Specically, I had five successful deliveries from one restaurant located just over a mile from my apartment. However, I could not check out today because suddenly I was "outside of DoorDash's delivery radius."

I hoped it was a mistake so I called Customer Service. They confirmed it was not a mistake but had no explanation why I suddenly could not get a delivery. I told them alas, I knew **exactly why** because it happens with disturbing regularity when you live above 100th Street in New York City.

Once again, apparently I live too close to Harlem and thus I can't have nice things. It is really tiresome, it's not a coincidence that it keeps happening with delivery services here and it just plain SUCKS.

Dont ever use Door Dash for food delivery! After a funeral I attended on Saturday Oct 12 in Santa Cruz, CA my girlfriend and I were too wiped out to go out to get something to eat so we decided to order in Thai food. I downloaded the Door Dash app, made the order, paid with my credit card and the food never arrived. The app said it was delivered. I called the restaurant and at first they said they didn't receive the order. Then I called back and the person acknowledged the order and said it was on its way. It still never arrived and when I called back they said they were closed and to contact Door Dash. I went onto their app and notified them that the order never arrived. I didn't hear anything back from them and went back onto the app today and got their Chat person who said because it was after 2 days they could not refund my money! Needless to say I contacted my bank to deny the charge on my card and am now letting people know NEVER TO USE DOOR DASH!

I started dashing for extra money for my 501c3 nonprofit. Started driving for door dash during the pandemic since then this company has gone down. Customers will lie and they won't care even when showing proof. When starting I was located in Alabama and was a 5-star dasher, only have located in Nevada for two months and ended up being deactivated for no reason. When dumping into other dashers, they have nothing nice to say about the company and complain about how they pin dashers and divers agest each other and never show support or responsibility.

I don't even want to put ONE star...there needs to be an option for zero. The driver never delivered my order but completed it in the app so I couldn't contact him again. I paid for part of it with a gift card and after talking to 3 people at Doordash on the phone, I have been told that I will not be getting my refund from the use of the gift card despite the fact that I got NOTHING for my money. They have lost me and several family members as customers because of this and I want to shout it from the rooftops how awful their customer service is, how unhelpful their app is, and how horrible their policies are to hard-working people who are trying to feed their families and end up getting NOTHING and still paying. Disgraceful.

As someone who orders $1,000 per month worth of food from food delivery apps, I am more than qualified to tell everyone – NEVER USE DOORDASH.

I recently received an order that was NOT what I ordered -- the food had been dropped and tampered with (the photo is literally what I found when I opened the box).

I called Doordash and was escalated to 3 people in 40 minutes, and STILL no resolution or refund. I subsequently called the restaurant and they confirmed they did not drop the food -- clearly.

The final person on their escalation team refused to refund my money and said they would call me back. Still waiting for that call. I wasted nearly an hour dealing with these imbeciles. So I am going to dispute the transaction directly with my bank.

Doordash delivery service is horrendous. I have received numerous late orders, someone else's order entirely (on multiple occasions), and food that was tampered with!

Doordash customer service is abysmal (on hold for 30+ minutes); they scrape the bottom of the barrel when hiring drivers and customer service reps.

Seriously, I've never had multiple headaches and issues -- with one delivery app -- that compares to Doordash and their company-wide incompetence. I am deleting the app today and will never place another Doordash order and ensure everyone I know does the same.

My doordash account keep on getting deactivated and best part is customer service doesn't have any clue. Everytime I need to place an order I had to create new account. Once I place an order from the new account, it gets deactivated and I can't place orders. They want me to starve for 24 hours to get my account back and then place an order. What a garbage service. I vote for ubereats and grubhub. Will recommend not to use this doordash service. Its a doortrash not doordash

If I can give them zero stars are negative number of stars I would it was a matter of about four times where my order was canceled at the last minute once I was already expecting the food and it was late. They would live on text message telling me that the Dasher was at the restaurant waiting on order that was a lie. They did not call me I had to call them and then they refunded my money and wanted me to wait 5 to 7 business days to get my money back. I paid for my food that night and my husband works overnight. I place the order around 7 PM to make sure you had something on his stomach they canceled it around 8:15 and then offered me a $10 credit. Are there customer service reps that I spoke to had a very hard Indian accent and when I asked to get a callback from the manager they told me it would take 24 to 48 hours very unprofessional I would not recommend door dash to anyone you make out better walking to get your food