Doordash

Alas, I was initially a fan of DoorDash. After being burned by Postmates, I was happy that DoorDash delivered to my neighborhood. Until they didn't.

For two months, July and Augst 2017, I enjoyed deliveries via DoorDash. Specically, I had five successful deliveries from one restaurant located just over a mile from my apartment. However, I could not check out today because suddenly I was "outside of DoorDash's delivery radius."

I hoped it was a mistake so I called Customer Service. They confirmed it was not a mistake but had no explanation why I suddenly could not get a delivery. I told them alas, I knew **exactly why** because it happens with disturbing regularity when you live above 100th Street in New York City.

Once again, apparently I live too close to Harlem and thus I can't have nice things. It is really tiresome, it's not a coincidence that it keeps happening with delivery services here and it just plain SUCKS.

Dont ever use Door Dash for food delivery! After a funeral I attended on Saturday Oct 12 in Santa Cruz, CA my girlfriend and I were too wiped out to go out to get something to eat so we decided to order in Thai food. I downloaded the Door Dash app, made the order, paid with my credit card and the food never arrived. The app said it was delivered. I called the restaurant and at first they said they didn't receive the order. Then I called back and the person acknowledged the order and said it was on its way. It still never arrived and when I called back they said they were closed and to contact Door Dash. I went onto their app and notified them that the order never arrived. I didn't hear anything back from them and went back onto the app today and got their Chat person who said because it was after 2 days they could not refund my money! Needless to say I contacted my bank to deny the charge on my card and am now letting people know NEVER TO USE DOOR DASH!

For the second time today, I had a door dash driver deliver food to the wrong address. When I tried to report it in the app, all they wanted to do was give me a $2 credit. That's not sufficient. I let the driver know it was delivered to the wrong address and he blamed it on the app. Hello?!? The app has the correct address. All you have to do is look at a house number when you pull up and make sure it's the right one. After I filed the complaint, the driver continued to text me saying I was lucky because I didn't have to go pick up the order and the place I ordered from was 20 minutes out of his normal area, like I knew that. Hello again!?! I pay extra plus a delivery fee plus a tip for you to go get the food, which is the whole point of this service.
I tried forever to figure out how to let door dash know that the driver continued to be unprofessional. Finally I got on the chat. I started to type and the person wrote back 'this has already been reported' and closed the chat. Never again am I wasting my money with them

I don't even want to put ONE star...there needs to be an option for zero. The driver never delivered my order but completed it in the app so I couldn't contact him again. I paid for part of it with a gift card and after talking to 3 people at Doordash on the phone, I have been told that I will not be getting my refund from the use of the gift card despite the fact that I got NOTHING for my money. They have lost me and several family members as customers because of this and I want to shout it from the rooftops how awful their customer service is, how unhelpful their app is, and how horrible their policies are to hard-working people who are trying to feed their families and end up getting NOTHING and still paying. Disgraceful.

I started dashing for extra money for my 501c3 nonprofit. Started driving for door dash during the pandemic since then this company has gone down. Customers will lie and they won't care even when showing proof. When starting I was located in Alabama and was a 5-star dasher, only have located in Nevada for two months and ended up being deactivated for no reason. When dumping into other dashers, they have nothing nice to say about the company and complain about how they pin dashers and divers agest each other and never show support or responsibility.

My doordash account keep on getting deactivated and best part is customer service doesn't have any clue. Everytime I need to place an order I had to create new account. Once I place an order from the new account, it gets deactivated and I can't place orders. They want me to starve for 24 hours to get my account back and then place an order. What a garbage service. I vote for ubereats and grubhub. Will recommend not to use this doordash service. Its a doortrash not doordash

As someone who orders $1,000 per month worth of food from food delivery apps, I am more than qualified to tell everyone – NEVER USE DOORDASH.

I recently received an order that was NOT what I ordered -- the food had been dropped and tampered with (the photo is literally what I found when I opened the box).

I called Doordash and was escalated to 3 people in 40 minutes, and STILL no resolution or refund. I subsequently called the restaurant and they confirmed they did not drop the food -- clearly.

The final person on their escalation team refused to refund my money and said they would call me back. Still waiting for that call. I wasted nearly an hour dealing with these imbeciles. So I am going to dispute the transaction directly with my bank.

Doordash delivery service is horrendous. I have received numerous late orders, someone else's order entirely (on multiple occasions), and food that was tampered with!

Doordash customer service is abysmal (on hold for 30+ minutes); they scrape the bottom of the barrel when hiring drivers and customer service reps.

Seriously, I've never had multiple headaches and issues -- with one delivery app -- that compares to Doordash and their company-wide incompetence. I am deleting the app today and will never place another Doordash order and ensure everyone I know does the same.

If I can give them zero stars are negative number of stars I would it was a matter of about four times where my order was canceled at the last minute once I was already expecting the food and it was late. They would live on text message telling me that the Dasher was at the restaurant waiting on order that was a lie. They did not call me I had to call them and then they refunded my money and wanted me to wait 5 to 7 business days to get my money back. I paid for my food that night and my husband works overnight. I place the order around 7 PM to make sure you had something on his stomach they canceled it around 8:15 and then offered me a $10 credit. Are there customer service reps that I spoke to had a very hard Indian accent and when I asked to get a callback from the manager they told me it would take 24 to 48 hours very unprofessional I would not recommend door dash to anyone you make out better walking to get your food

I have used Doordash, cancelled my subscription, reinstated my subscription, but this will be the last time I have a subscription. Doordash stands behind poor customer service. Should your meal arrive late or have missing items, it can take an hour or more to get it corrected. I have been told that I would receive no compensation for wrong items because I had complained in the past. Seriously? Blaming the customer instead of the business. The latest took it all. In an email, I was promised over $18 in credit due to a poor order. Nope. Not there. I responded to the email and then was told that since I already had a credit (from a previous poor order), they would refund to my original payment just under $3. When questioned about there being an obligation to honor what was promised to me, two and a half hours later, I won't be getting credits for one of the worst experiences ever! This is a company who honors poor businesses and still wonders why customers rate it so low. To add to the insult, I still wonder why during one of my calls for support, my age was mentioned. I may be elderly, but I am not stupid. Hoping to prey on the elderly is just disgusting and another reason to stay away from this so called business.

I had an employee from door dash by the name of Darcy k come into the store that I work at being extremely rude to everyone of my employees because her Order was not finished I understand it should of been made but are ticket machine was not printing tickets and I tried multiple times to fix it and it just wasn't printing. I polietly told her about are machine not printing tickets she was not The only driver waiting for someone's food. I asked her what was all on the order because "She cleared it off her phone " so it clears off my tablet too therefore I couldn't see what was needed for her order. She was mad that I didn't make the drinks for her and I told her I'm sorry it's not our policy when delivery drivers come in they grab the drinks and whatever sides the customer had. She just kept going off on me and the other employees at the establishment I was very upset.

I have used this service for awhile. I am a psychology major in the prowess of obtaining my masters degree. I used your service for a social experiment, which you failed miserably. While based upon the question, would I receive better service without the person knowing the reward(tip) they were going to receive. I only gave two tips out of the five I did not tip during ordering. I had one person literally throw the food at me, which half my order was missing from. Versus the usual good service I have received previously, when I tipped during when I placed my order. I also sent an email asking why I can not have access to the full menu of the restaurants that you provide, still weeks later, no response. I have since started ordering directly from the restaurants. Not only am I able to have access to the full menu, I can customize my order and it has on average cost me a minimum of $10.00 less for the exact order I purchased. Then with using your services. With technological advancement being what they are if you do not fix this issues I have doubt you will continue to be in business long term. I have NEVER made a complaint before, until now, due to your companies lack of response when I emailed you with these very concerns.

Zero stars! Doordash is the worst delivery service ever! They lie and say they've completed the order but they don't deliver! Twice, for different deliveries, they have NOT made it to our house with our food/groceries, but they say the order was delivered. They lie and charge us for our order but don't deliver. I've had to call the merchants back and have my order cancelled or re-delivered. Doordash is terrible and hires terrible people that should not be trusted. DO NOT USE DOORDASH EVER FOR ANYTHING! EVER!

I placed my order, after an hour of waiting for my food to show up, I went to check on my order. It had been canceled. No phone call, no text message. I called them, and spoke with Neil, who said the restaurant was too busy with diners to fulfill my order. I asked to speak with a manager (Mary), who said they no longer had what I wanted on the menu. What?!?! Which is it? They also argued with me that someone had tried to call me... ummm, no. No missed call, no voicemail. I called the restaurant and was told they reached out to DoorDash to see if I wanted something else, and was told they had spoken with me and that I wanted to cancel my order. What is this now, DoorDash lie # 4... How inept is this company. I called DoorDash after speaking with the restaurant, and asked to speak with a manager. The person put me on hold for 15 minutes, at this point it switched over to a survey asking me how satisfied I was with DoorDash order. Unbelievable.

Terrible experience tonight. Seems the Doordash driver didn't feel like coming out to our address, so he drove home. I only figured this out using my Doordash app, when I saw him driving the opposite direction from the restaurant. When I contacted Doordash chat, they assured me that my order was still coming. After two hours, they suggested they apply my payment as a refund to a future order as the driver had indicated he was not going to deliver tonight's order. What? I indicated that I didn't want to be charged for the order (and the tip!) that never arrived, and I wanted not only be refunded but given some incentive to use their service again. Their best was $5 toward my next order. I tried to cancel my membership on the spot with the current Doordash chatter, but she disconnected my chat saying "you have not responded in some time so I'm disconnecting the chat" despite my immediate and fast typing response. This was just the worst and craziest customer experience ever. I definitely advise people to steer clear of Doordash - their poor customer service is going to catch up with you or them soon enough!

Second time ordering food that should have been delivered in 45 min from long John silvers. Received a call from this girl with a California cell # who was suppose to be delivering my order, she was lost, I tried to give her directions and she keep telling me my address was not on the GPS. Which it is. And then she hung up on me. I looked at the door dash app email and she put in that she delivered the food, which I never received. I received another call from someone who hardly could speak English asking me if I ordered the food, I told the guy yes I did and never received it. His cell # was from another state. So you door dash has people working for them who can't navigate simple addresses and just dropping food off where ever they want. So that is it for me using door dash, rude employees, can't navigate GPS, if your in customer service business, you need to hire people, who can drive, speak English, and make sure they know the area they are delivering in. Now I have to wait 5-7 business days to get my account credited back the money spent on the food I ordered, which was $ 50.00.

Food always late. Dashers give no sh#ts about how long you wait...so I say screw em I give them the crappiest tip I can wish I could crap in a hand bag and give them that for an example of how crappy they are. Stay far away like Shrek said far far away.

So I'm on pace right now to give them anywhere from 56 days to 112 days free this year. Not to mention concerts or major holidays which I won't work that number could go as high as 150 today I sat for over four hours while I watch other Dashers pick up orders, while I was sitting right in front of the store as little as six minutes at a time as max to 20 minutes and I didn't get an order that whole time. Support cannot help. They have no control over anything and they're based out of the Philippines, there's not a number you can call to talk to somebody with some power that can fix his stuff, I was a short more than 10 times today that they fix the problem. I made $123.10 today which if I would've got one or two hours back I would've made over 160 this week alone I've already given nine hours of free time, so I've already given them a day for free because I don't get paid to sit. As you can see from the pictures below I was at a busy hot spot all day but I didn't get the orders when you sit in a place for 20 minutes and six orders go out and you don't have any of them that's more than concerns.