Doordash

No, actually, your application's dysfunction are a result of bad programming, not my 2 phones.
And, your customer service people refer to buttons and menus that do not exist. Maybe they are referring to the iphone app (I'm on Android).
But there is no excuse when your application is literally telling me "go left" at the same time another voice (from Google Maps -- which YOU launched by the way) says "go right"
Nor, is it acceptable that you send me 17 miles each way for a dash, which I only accepted because the Map was in the way of your app, and the Dasher has 45 seconds to respond -- causing a panic.
The result is when you factor in gas and car expenses, the net income is around $3 an hour. Less than slum Indian wages. And, certainly illegal in America.
• Your app is faulty to the point of absolute liability for Door Dash if there was an accident. Easily provable on two separate cell phones including a brand new $1100 Samsung Galaxy s22Ultra.• Your app does not have the menus and features your customer support refer to. They DO NOT exist.• Your scheduling is flawed -- I arrived 45 seconds after I received an order and it was already STOLEN from a Chick-a-Fila and wasted another 30 minutes (unpaid) on the phone with Customer Support.• Your app gives conflicting directions, causing DANGER to the public.
The shiny nice intro videos are false advertising to potential employees who in good faith want to serve the public and make some extra money.
DOORDASH is a joke and a massive target for litigation against them.

They Don't care. DoorDash is long on automated apologies and short on driver oversight. Is it too difficult to CHECK the order before delivering it? I am constantly missing items and/or getting someone else's food instead of mine. The Dasher always says the same thing, "Call the restaurant-I trusted them."

Your job is simple! Check the order-deliver the order. The quality of the DoorDash service takes a nosedive every time they hire a negligent and uncaring Dasher. Even more upsetting is seeing the driver take twice as long getting to me with my meal, ignoring the freeway on-ramp right next to the restaurant and taking back roads while making other stops before delivering my meal. Enjoy your cold spicy chicken sandwich, fries and melted milkshake! They just don't care. And the names of the driver's are made of the stuff Matadors step in! Karen turned out to be a dude! Like I said, zero oversight. DoorDash has earned a poor rating by being as apathetic about the quality of their delivery service as their drivers are. Great idea for a business but this is the worst execution of a business plan I have seen. Automate everything including the apology, rake in the coin and ignore the obvious problems plaguing your company.

This was my last order they literally screw it up 50% of the time. Check the order-deliver the order, seems pretty simple right? Not for Dashers. Time to try the other guys. This review drafted after placing several dozen orders... probably close to 80 of em.

The service isn't perfect. Orders are sometimes perfect and sometimes not as accurate, but what sets DoorDash at the top of my list of food delivery services (for those times I can't or am lazy and don't want to go out myself) is that DoorDash stands by their service. They make it easy to share mishaps and gladly compensate for errors! I can't say that about other services! With DoorDash, you don't even have to talk to someone unless you desire to do so! Problems are able to be addressed right there on the app! Easy! Professional! And the drivers come right up to your front door! (Postmates drivers stay in their car in the driveway until you come out searching after your doorbell never rings.)

Other services promise $100 free in delivery charges for your first month. Don't fall for their ploy! They pad food prices above what the driver pays the restaurant and still charge a service fee which their website states is 9%, yet, somehow the fee is much highercloser to 21%! When the issue is addressed, they don't clarify they just say, "No, that's the right price." And Menus are not even from the restaurants! They just pull from non-restaurant online menu sources!

I am not affiliated with DoorDash; after what I just went through with PM, I hope to help others avoid being ripped off and left hungry!

Bottom line: DoorDashGood; PM and other food delivery services like themBad.

I have not seen my mother for over one year due to COVID. She just turned 73 and I wanted to send her her favorite desserts. Additionally, we lost my father before that so it is terrible she has to celebrate alone.

I ordered from DoorDash under their ‘New' gift service. You can have them deliver and they send a virtual card to the recipient and they can also follow the delivery.

My Mom was excited because she got the invite to follow the driver and was so excited she called me to thank me.

Then I got a call back from her and she said the driver stopped and she still had not received anything.

I spoke to a representative from Doordash. They were located out of the country. She did not see how it was their fault that I did not receive my food since their drivers car broke down. She told me she cancelled the order and would return my money and that was the end of it. No responsibility taken.

She would not offer a credit or a gift certificate or anything for me or my Mom. She simply said I could reorder and buy it again at full price and that was all they are willing to do. I then told her that I just missed my Mom's birthday and that is too late to order again. She acted like that was my problem and that I should just reorder and pay on another day then.

This is a huge fail. They have no moral compass at Doordash. They are responsible for their door dashers, period. They can go F themselves.

Didn't order thr food but driver blocked the street thrn decided to swear an threaten me. Reported to customer service an they didnt care at all! Worst business ever!

We work in a doctor's office and had lunch scheduled to be delivered, in between clinics. Our suite number had been included in our order. Tracking the order, it showed the driver was at our location, but he never came up to our office. I then went downstairs and was told by the security guard, the driver walked in, didn't know where to go and went outside to make a phone call 3 minutes prior. I walked outside and he was no where in sight. He tried calling my home phone, which was on the order, but obviously did not let it ring enough for someone to answer and did not leave a message. I was able to contact DoorDash and found the driver had told them he couldn't find us, had a problem getting hold of someone and donated our lunch to a homeless person. To say that I was livid, was an understatement. At that point the options were a full refund, which would take 7-10 business days or resend the order, which would take another 45-60 minutes. There was no choice but to have the order redone, even though it was going to probably be delivered during clinic time. I saw who the driver was and did state he is never to deliver for us again. None of us were happy how this ended up and none of us ever want him to deliver to any of us in the future. Of course, we're all wondering if we should ever use DoorDash, again.

First of all the Non American Incompetent Representatives You get when You call are nothing but liars and just give You the runaround if god forbid You come across any issues with an order etc, I recently got tried out the supposedly Free Trial thing for Dash Pass and cancelled it right away to find out the thieves charged Me $9.99 and I was told it would be refunded within 5-7 days etc by a handful of Incompetent Reps and then when I had to call for the 13th time in a 4 day period I found out that I was actually not going to get refunded for the $9.99 I was wrongfully charged for a free trial that was cancelled right away, I ended up having to open a Credit Card Dispute with My Bank and file Complaints with BBB, CRA, FTC, etc and now having to leave Negative Reviews all over the Internet, unless You want to be lied to and stolen from I wouldn't suggest using Doordash to have anything Delivered.

After waiting for my food for 3 hours after my scheduled delivery time, the Dasher picked up the food and then cancelled my order. I am left to assume they enjoyed my $140 worth of bar-b-que and were never to be heard from again. Customer support at DoorDash was totally worthless. They offered no solutions and no restitution. I WOULD AVOID DOORDASH AT ALL COSTS.

DoorDash is by far the worst of all the delivery apps. Were you hoping not to receive an item you ordered? Or to receive *at least* one incorrect item? Or to have to wait 20+ minutes for the delivery person after they've already left the restaurant that was only five minutes from your house? All while paying not only $9.99 for DashPass (which is a rip-off, by the way, because there is still a delivery fee for most restaurants) and ordering twice a week, but also having to pay the additional DoorDash fees with each order and tipping well, but then getting attitude from your slow delivery person and ending up with cold food every time. If DoorDash support was actually helpful and/or would re-imburse me, that would be one thing, but I can't even change the tip amount (where I'm tipping 18% for a person to go to a restaurant that's five minutes away from me and then call and expect me to come downstairs and outside to their car to meet them to get the food. What am I tipping you for? Because it's certainly not exceptional service). I've cancelled my DoorDash subscription and deleted the app. If I want delivery, I'll be using SkipTheDishes and UberEats from now on.

I got an incomplete order from Nando's. When I contacted the driver he said he couldn't go back there so I had to eat without the drink I paid for.
Bad service!

Worst customer service experience in YEARS! I asked for a simple callback and their escalations team was incapable of having someone call me back. Seriously you fraudulently charged my card twice AFTER I removed my billing details and then you can't be bothered to follow through with a callback... Seriously I would not EVER recommend this company. I will be sending social media and written inquiries to the companies that trust them in ERROR to delivier their food. WORST COMPANY EVER! AND YES I am saying that as a working single woman! WORST COMPANY EVER! I have chat transcripts if you would like to have copies... worst service

THEY DON'T DESEREVE EVEN ONE STAR. DONT TIP THESE PEOPLE. THEY STEAL FOOD OUT OF YOUR BAGS. THEY CANCEL AND STEAL THE WHOLE ORDER. DRIVERS ARE A BUNCH OF CRIMINALS. DO YOU REALLY WANT ONE TO COME TO YOUR HOME?

I made an order online through Walmart for delivery and they use Door Dash. The order that was just delivered was not delivered by the dasher assigned to my order but by some guy she knows who is "helping" her deliver orders. I tried to call her several times and the first time she picked up would not say anything. The other 7 times I tried to call it went straight to voicemail and the automated system said her voicemail is full. I was trying to make sure she found my place because it's literally behind 2 other houses and several delivery people have problems finding my place. Why is this dasher having this guy deliver orders for her instead doing it herself? He's not getting paid for it. It's a good thing I went outside and dude actually found my place. As you can see by the photo, they don't like to take pics of where they actually leave orders. Just the general vacinity.If I could actually call Door Dash and them look up my Walmart order I would report this dasher. As it is, I gave this dasher 1 star and no tip cause she never actually showed up herself. This is the most unprofessional thing I've ever seen, concerning delivery drivers. Smh.

I placed an order for 5 items for my coworkers and I through Door Dash. I selected "if sold out, go with merchant recommendation" for each item, since we were hungry. I tipped based on the original total for 5 items. I placed the order, and a couple of minutes later I got 4 separate emails saying "this item is sold out, you are being refunded." The thing is, none of the items they emailed me about were items I ordered. When I got the delivery, I only got 1/5 of the items I ordered. If 4/5 of the items are sold out, and 4/4 of the replacements are sold out, give me a call at that point and tell me what my options are. I called them and no one answered and the message said to "call back." I wasn't given a chance to adjust the tip based on the new total. The next day, I talked to a customer service rep from Door Dash and the only thing they offered me was to give me back my tip, out of the drivers pocket. I was appalled. I will never use Door Dash or go to Einstein Bros Bagels ever again.

Beware of door dash if you're hungry! My wife and I placed an order through door dash. I provided the driver with the specific location (building number and room number). The tracking showed that the driver drove past the hotel, and that the order was delivered, but it wasn't. I walked to the front gate of the hotel, and the security guard stated that nobody came from door dash. He stated that any delivery persons that enter the gate, must let the guard know where they are delivering to. The driver followed the route for door dash to make it appear that they came, just for tracking purposes, but drove past the hotel. I called the number that came up for the driver, which end up taking me back to door dash. I asked to file a complaint and was told by the person on the phone from door dash that she could not hear me, so she would have to disconnect the call. I called back and it was a long wait before someone answered the phone. When I finally got through, I explained to the next rep that I did not receive my order. The rep gave me an option to receive a door dash credit or have the monies refunded back to my account. I asked to have the monies credited back to my credit card, and they gave me a $17.00 door dash credit. The door dash rep was very apologetic, but it still did not help with our hu ger.

Placed an order with them today the driver has specific instructions to call me when arriving and hand me my food well he didn't do either he left my bag on the concrete where ants attacked my food alot of them the driver didn't even ring the bell they can clearly see I am disabled I have a ramp they need to walk to get to my door DoorDash basically told me they can't refund my money or give me a redelivery I'm on 8 different medication had arranged for food because I knew my helper wasn't coming until the evening.Now let me tell you of another incident before today driver was caught on camera taking my food out my bag putting down a dirty foreman mills bag he had that was empty put the restaurant receipt on the empty dirty bag and left You stole my food & left this nasty empty bag why even come.And your company steals people money they said can you send pictures I had to touch tbe infested bag inside open so they can clearly see not edible while showing them proof ants crawling on my arms disgusting and you won't give me my money or redeliver Shut them Down Company & Drivers some drivers are thieves and incompetent

Hard to say whether DoorDash or Ubereats has the worst customer service. Food often goes to wrong address. DoorDash entices you to order by giving you a short delivery window with a total delivery time of about an 1.5 hours at the tail. After giving an initial delivery window and assigning a Dasher, they will update that the Dasher has other deliveries first, reassign your order when delivery is expected or show a Dasher at the store waiting when the Dasher is someplace else entirely. NO customer service available until 1.5 hour window expires. Then it's a hunt for the customer service number. If food is cold, no refund. If food is melted, no refund. Missing items, sometimes a refund, sometimes a partial refund. Poor packaging, leaks, bad food - no refund.The partial refunds are a fraction of what you paid. You have to claw back your tip when your service is bad. Often Dashers leave order outside the door and never tell you it's there (even when your app says "hand it to me." If ordering groceries/sun dries, check bag before Dasher leaves and know that your order will rarely contain your exact choices and substitutions often make no sense. DD knows their only competitors are Ubereats and the services they own, and Ubereats, has arguably, even worse customer service. Choose a service that lets you tip AFTER you get your order - and tip!

"I only gave a 1 because it wouldn't allow me to give less. I would most definitely give them a -3 if I could. That's only because the dashers are the only good experience with this company. Otherwise, Door Dash is legitimately that bad.
I have only ever used Door dash delivery about 5 times and with out fail they screw something up EVERY TIME. The delivery people are great but unfortunately they work for a worthless company.
I call customer service every time I've ordered and either didn't receive something or received the wrong thing and they claim they'll "credit your next order". Of course they don't. The only time I was going to be adequately compensated it was "on your next order" so I did exactly what the customer service manager told me to do and of course I didn't get my discount. I chatted with a customer service representative for over an hour and they were worthless. To top things off they debited the wrong card and claimed they would debit the correct card. Of course that never happened. I WILL NEVER USE THIS WORTHLESS SERVICE AGAIN. I recommend every one to use any service other than Door Dash. Save yourself time and aggravation. Go elsewhere. You will never get what is promised and you'll have incorrect, cold food.

Unless you are very desperate, dont use this app. You will end up paying exorbitant service fees. Your food will still arrive an hour late or more. Cold, soggy and maybe even with spillage or oil seeping out of the bag. Had so many bad experiences. I kept giving them chances till today I have decided it's enough. Ordered my food at 6.30pm and I got it at 8pm, cold and soggy. I was charged $7.75 for service fee and $3.99 for delivery. I even tipped the driver as soon as the app said he is heading to me…he ended moving in the opposite direction! This isn't the first time this has happened. Even when I order from a fast food restaurant that is less than 2km away it takes more than an hour. If you raise the issue before the order is delivered, they ask you to contact them once the order is delivered for full refund. So after waiting for more than hour for food that I can't eat cause it's cold and soggy, I still can't eat the rest of the food cause now I have to be on chat with an agent to claim for the food that couldn't be eaten…this company is an epic failure and I'm quite sure is working it's way into liquidation.

Placed an order, driver calls at to tell me they dont have a specific roll, so I need to substitute & to call them back and let them know. Call them back, all of a sudden my order has been cancelled. I call the restaurant, they tell me they can't cancel orders, Doordash must of cancelled it. I call the driver, driver tells me the restaurant cancelled it. I call Doordash, they tell me the order is still active and I should be receiving it on time. TIme goes by, no order. I call back, another run around, it is now an hour later. Doordash confirms their driver misunderstood the process and cancelled our order. Their only suggestions? Cancel and replace the order, which will take another 45mins, or get a full refund. No discount on the order for time wasted and hassle of chasing an order, no offer of the meal on the house, nope. The kicker? The restaurant has been trying to communicate with Doordash to remove their restaurant from their service, and Doordash will not return their correspondence. Will never use their service again nevermind recommend it.

One star is one star too many for DoorDash. I just wasted $18.20 on lunch for missing items and what was delivered was inedible. DoorDash refused to refund my money so I canceled my subscription.

I've ordered through door dash multiple times and only had one or two mistakes but today took the cake. I ordered and the dasher got a flat tire so I was called by door dash support and given the option to cancel that order and have them send another order to the restaurant with a new dasher to pick it up. When the dasher arrived he personally messaged me and apologized because door dash support never actually sent a new order request. He manually gave the restaurant my order and waited while they made it. In the end it took 2 hours to receive my food, which took up my entire lunch break at work. I contacted support through my app and was told by two different outsourced team members that they would only offer a partial credit to my door dash account for their mistake. I have received a full refund from door dash for a smaller mistake, each team member told me a full refund isn't possible. When I called their 1-800 number and spoke with someone they told me that I had already been issued a credit to my account which I told them to take back because I never authorized it, I wanted a full refund and asked to speak with the supervisor. She argued with me over the issue and kept refusing to transfer me to a supervisor, finally she put me on hold to speak with a supervisor. I was on hold for 10 minutes before they hung up on me without even speaking to me.
Kudos to the dashers who work for this company but my experience with support has put a bad taste in my mouth and I can't imagine handling a customer the way they did me today.

Cancelled my order and didn't even
Cancelled my order and didn't even inform me yet kept my money and I had to request a refund once I found out. Now I have to wait 5-7 days for my money back.

Was my First and LAST time using this shotty, unprofessional service.

SKIPTHEDISHES is way better.