• Doordash

Doordash

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Overview

Doordash has a rating of 1.1 stars from 1,039 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 204th among Food Delivery sites.

  • Service
    415
  • Value
    394
  • Shipping
    269
  • Returns
    300
  • Quality
    356
Positive reviews (last 12 months): 3.5%
Positive
3
Neutral
1
Negative
82
271
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How would you rate Doordash?
Top Positive Review

“DoorDash Delivery: Quick Service with Quirks”

guillermo m.
5/1/24

DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.

Top Critical Review

“Borderline criminal”

frank s.
10/19/24

Doordash didn't recognize a valid gift card that I applied to an order. OK, I cancelled the order and received an email confirmation of that confirmation. Doordash did not cancel the order with the local company and charged my card. I cancelled for that reason within 1 minute of placing the order and they only refunded me for 75% of the charge and put the balance on credit. I called and reminded them I have used doordash 2 times in the last 5 years and will never use them again...no desire to engage from their side so I will call this out to my bank as FRAUD, which it truly is. Bogus for doordash to rely on draconian "fix the glitch" methods to make money. Wish I could give them zero stars.

Reviews (1,039)

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Reviews that mention popular keywords

door dash (262) customer service (298) credit card (55) delivery service (74) delivery fee (31)
Thumbnail of user kerris113
1 review
0 helpful votes
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March 26th, 2022

Door dash is a joke. You only get Spanish speaking dashers that can't and won't communicate with you. This is so frustrating as my pin is off. I have tried numerous times to fix it to no avail. If your order is wrong, expect to go through a long investigation process before you get your money credited back to you. BEWARE!

Thumbnail of user michaelg2976
1 review
1 helpful vote
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February 15th, 2021

I have ordered 3 days in a row now. First day took much longer than expected. You leave delivery notes for driver but drivers have told me they aren't provided with the notes. Now 2 days in a row it keeps pushing back delivery times. After around a hour it finally canceled the order. I will never use this service again.

Thumbnail of user mehrnazc
1 review
0 helpful votes
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August 25th, 2023

I am a VIP customer (as DoorDash mentioned). Recently, each time that I placed an order, I received wrong items or late delivery like 1 hr late. Each time I need to call over there and the only answer that workers can gave it to me is, " sorry for it" " do you want cancel your order". When I asked for the manager, " half of managers are busy with other customers and the other half are in the meeting!"
I placed an order in the front, like 1 hr in front, it was the same situation, the order arrived 45 min later than the time that I set it up.
DoorDash try hard so that people have to pay extra to have priority and get better service.
DoorDash forced you to pay tip that they choose for you and if you want to cancel the tip, it's website does not allow you to it.

Thumbnail of user ashleyh1199
1 review
0 helpful votes
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June 8th, 2022

Doordash will say they will deliver your food keep waiting you never get it y and then when you call customer service they want to give you a credit which to apply to next order after all the fees its useless bad service never again you order from this app the driver was dirty car dirty and smell like weed as well as it being completely burnt and cold unable to eat so I called them for a refund they offered me a credit for 4$ out of the 20$ spent.

Don't use this app they out to take your money. And after taking it you might don't get your food insted a useless credit.

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Value
Shipping
Returns
Quality
Thumbnail of user laurenl646
1 review
0 helpful votes
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April 24th, 2022

I received a promo code to use for my first order. Today was the last day. I tried using it, and it was not valid. I contacted customer service, and they said the order had expired. I said the promo said through today. They still would not honor it and offered $10 off my next order if I placed this one. No thanks. Steer clear of these liars.

Products used:
Nothing

Service
Quality
Thumbnail of user katieg117
2 reviews
7 helpful votes
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February 12th, 2019

Doordash has messed up several orders now due to my "account history" they refuse to fix any mistakes on their end. That is fine though I refuse to ever use doordash again. I will be telling my friends and clients not to use them.

Thumbnail of user eduardoc88
1 review
1 helpful vote
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April 13th, 2020

My first time to use Door Dash today and I was extremely disappointed I got charged $4.99 for delivery and 15% tip only to get my orders short of 2 items. Don't trust or use DoorDash use other delivery service they sucked big time.

Thumbnail of user karena2141
1 review
0 helpful votes
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June 23rd, 2023

Ordered a birthday cake from Coldstone. Order was cancelled at the time it was supposed to be delivered. I would never order something like this again. Someone should have notified me prior to delivery time.

Thumbnail of user aarong536
1 review
0 helpful votes
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May 22nd, 2022

I tried using this service a couple times, but never again. The first time I ordered, waited almost 3 hours, only to find out order apparently was never received. Second time waited 2 hours, found out my food order was passed off to 3 different drivers…. Never got food!? Too much drama for all the hype.

Thumbnail of user itsclearlyjeff
2 reviews
0 helpful votes
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June 27th, 2023

I just had a soup and 2 sandwiches delivered and the dasher was swinging my bag around like an idiot as he walked up. The soup spilled and the sandwiches were completely soaked. I messaged Doordash and they offered me 15.00 dollars credit for a 40 dollar order?!?! Just kept messaging there was nothing she could do. She even requested I produce a photo of the food which was now in the trash before she could do anything. I have the dasher on video swinging my bag around and she wants me to produce a photo of the food!?!?

I stopped the messaging and just called them. I was issued an immediate refund and 10 dollars credit. Yeah, I gave them hell but they were asking for it. Trying to issue a partial refund in this case is bizarre. They expect me to have no food to eat and pay 25 dollars. Crazy!

Thumbnail of user deborahld
1 review
1 helpful vote
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March 23rd, 2022
Verified purchase

I ordered Covid rapid test kits from a drugstore. After "rescheduling" the delivery twice, the package had not come. I called Door Dash. They said this was the driver's first delivery and she had the wrong address. My copy of the order clearly had the right address. Door Dash told me the driver had returned the items to the drugstore. I called the drugstore and found out the driver had attempted to return the test kits for a refund and had not left the package there. Two days and numerous phone calls later, I'm expecting a refund and do have a reference number for it, but I suspect drivers are not adequately vetted nor trained and I will never again request delivery from a merchant who uses Door Dash.

Tip for consumers:
This service is not dependable.

Service
Value
Thumbnail of user harolynm
1 review
2 helpful votes
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April 24th, 2019

Think twice before using this service. Twice we have placed sizable orders only to find that they are careless with the care that they give the food to be delivered. Sauces are always in the bottom of the bag or overturned rendering the food much less palatable. When called upon to give account for this kind of service, they seem to not be willing to give a fair refund without hassles. I will not be using them again nor recommending them either.

Thumbnail of user pav9
1 review
1 helpful vote
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February 13th, 2021

I placed an order and received a text message stating that it was delivered. I sat by the window waiting and never saw a car pass by so I check both doors and there's nothing. I texted the dasher back stating that I didn't receive my order. The driver said that they delivered it. The picture attached shows the delivery picture! The dasher stops texting me so I contact support and they offered zero compensation whatsoever. So they basically took my money and gave me nothing in return! Horrible company and I'm constantly having issues but this is the last straw. I'll NEVER do business with this fraudulent company ever again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamij10
4 reviews
42 helpful votes
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November 5th, 2019

Eliminate All the (middle men DD) ridiculous fees... They all need to go out of business... Oh and Ooo-- not to mention being contacted 30-45 minutes later via msg that the restaurant is closed for the day or out of business.

Thumbnail of user jillh117
3 reviews
7 helpful votes
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May 7th, 2020

Never got my order even though it said "order complete." My driver never showed up, I couldn't cancel my tip nor was there a way to contact him or her. I'm a healthcare worker who just got off an 11 hr shift, I was SO hungry.

Thumbnail of user karenl3523
1 review
0 helpful votes
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October 18th, 2022

Tried to apply to be a doordash driver but they said that they couldn't verify my identity, there is nothing wrong with my identity at all. Everything matches on everything besides my dl because it has my old address, i will never work for this company

Thumbnail of user maymed
1 review
0 helpful votes
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June 30th, 2019

Hard to imagine that with these reviews anyone would still order through this place. DoorDash is joke. The last time I ordered I swore I would never order from door dash again. This time, I did not see that my delivery order was through door dash until my order was complete. The restaurant website just said delivery. I assumed it was through them. The delivery person left my food on my porch without ringing the bell or knocking. I did not get the drink I ordered. The 2 sides I ordered were stale and cold. Obviously sitting around for a while. From now on, I'm calling the joint to make certain it is not through door dash.

Thumbnail of user alanb1253
2 reviews
0 helpful votes
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December 21st, 2022

I would say that 60% of the time I was satisfied, the problem is the other 40% has been disastrous. I believe that dashers are being hired for no other reason than they have a car. They do not read instructions from the client, they get lost easily even when they are only meters from their destination. They do not seem to be able to read or follow directions. Sadly no matter how bad the outcome for the customer, Doordash will not reimburse you even when your order is so cold it is impossible to eat. Myself I feel like I pay good money for good food, the merchant is not at fault, they send me what I order in good faith thinking it will be delivered in a timely fashion so that I can enjoy my dinner.

Thumbnail of user elizabethb2872
1 review
1 helpful vote
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November 14th, 2022

Doordash is a half-$#*! ran company they overcharged my account by over $30 each time I use it! This happened to me twice now! The second time I ordered their food half of the food I ordered never showed up and they refused to bring it to me! I spent $106 for me and I never received the real price the meal was $55! Never use this company it will be a big mistake You will end up regretting it! They didn't even deserve the one star I had to give them!

Tip for consumers:
Don't ever use this site

Products used:
Food service

Thumbnail of user shelbyp120
1 review
0 helpful votes
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September 18th, 2020

Horrible service the app froze and said my order was canceled which it ended up coming after I already did a second order so I had two of the same orders. Never got a notification that the food was on its way, just received a text of my food at my door. I reached out on the chat help and the person took forever to understand what I was saying then told me to hold on to finally tell me they would not refund either order. I feel as tho the customer service was not good at all and the app froze and messed up so this was not my fault but their fault but they did not even try or want to fix the issue to satisfy the customer. I will not be using door dash again I will use grub hub which I haven't had any issues with.

Thumbnail of user danniek13
1 review
2 helpful votes
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January 8th, 2023
Verified purchase

BIG NO to the Papa John's/Door Dash Partnership Delivery Service!
As long as we've been ordering Papa John's Pizza and using their in-house deliverers, things were great. The Door Dash Driver (Mr. Luis B) did not deliver my complete order and denied those items were part of my order, even though the items were listed on the receipt and the Pizza Box Tag. Plus, in Tracking the order, it took a 5–10-minute drive over 45 minutes. What kind of GPS are they using? Bad partnership choice; Papa John's using Door Dash.
From now on, I will either pick up my order, or use another Pizza Place. Plus, how many good workers have lost their jobs to irresponsible delivery drivers?

Thumbnail of user lilliand105
2 reviews
0 helpful votes
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October 6th, 2023
Verified purchase

Whatever you do not order from doordash no matter what they will steal your money not bring your food on time bring you cold food and then try to keep your money acting like you're trying to steal from them. I have tried to order from them four times in the last 24 hours two orders were canceled one time they brought someone else's order and the other time they brought us cold food missing most of the ingredients and refused to compensate us. You'd have better luck throwing your money in the street and expecting to get something back.

Products used:
We never got our order at all

Service
Value
Quality
Thumbnail of user mb868
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

I have had so many bad experiences with Door Dash canceling my order or delivering cold food. They cancelled my order and instead of refunding my money to my card, they issued a credit to my Door Dash account for the next time I order with them. I will not be using their service again!

Service
Value
Quality
Thumbnail of user shoshana.edwards
1 review
0 helpful votes
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December 13th, 2023
• Updated review

The food is delivered quickly and the drivers are cheerful. I wish that they had a way to keep the food hotter, but other than that I have no complaints. I've had problems with a couple of the restauants they work with, but DoorDash itself is good.

Service
Value
Shipping
Returns
Quality
Do Not Use
September 4th, 2023
• Previous review

They take no responsibility for wrong or broken deliveries. Customer service is nonexistent and rude.

Products used:
takeout

Service
Value
Returns
Quality
Thumbnail of user kadeidrag
1 review
5 helpful votes
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November 18th, 2018

DO NOT ORDER WITH THEM! They have absolutely no compassion for their customers what so ever. They are rude and when I try to contact them no one responded until days later and I got a computer response. The response was so rude and unprofessional as a company serving customers. I use to order through door dash almost every day faithfully. So I am very familiar with the way it works. I ordered the food which I watched from my phone. I waited for the driver to come no one ever came. I finally got the message that my driver left with the food and that they will not refund my money. I emailed customer service asap who did not even respond right away. They took my money and did not even offer to try the delivery again or give a credit through the company. That is so wrong that you are even allowed to do this basically I paid for your driver to have food and you did nothing to help me the customer! This was the first time this ever happen to me and I was so upset.

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