Doordash

I am always cautious to order my food early because I never want to be running late which throws myself and my co workers schedules out of whack. I ordered food from a restaurant 2 miles away. It was 85°+ outside so of course I was not trying to be walking in that weather. My food was originally due to arrive 30-40 minutes which I understand completely and therefore I ordered because it fit right with how long until my lunch break. 6 MINUTES BEFORE MY DRIVER WAS DUE TO ARRIVE THEY NOTIFY ME THAT IT WILL NOW BE ANOTHER HOUR UNTIL I RECEIVE MY FOOD... I would have already been way long done with my break. Instead of contacting me after I sent in a message about how it was really ridiculous that I only got a 6 minute notice... they went and cancelled my order and told me 5-7 business days before my money would be back in my account. STAY AWAY!

First time customer, LAST TIME customer. I should have listened to the reviews.If they keep this customer service up, they won't be in business for long. Photo shows nothing. Which is what I got.

We placed a food order for our ENTIRE office! The driver went to the wrong address and then REFUSED to deliver our food! We contacted DoorDash and they will NOT issue a refund OR get our food to us! This is what they call "legal theft" I guess. I will NEVER use DoorDash again! I'm deleting the app and I'm letting anyone and everyone who will listen or read know what an awful company they are! BEWARE

I thought Use door dash for "emergencys"
Don't. They will always find a way to f*ck you over. Either the pricing, your order being 100% (won't happen).
Do not use.

I started driving a little less than a month ago. The app is insanely buggy and gives me bad directions to at least 3 places per day. In one week, I encountered 15 unique app issues. It crashes about once a week and costs me an entire shift. Customers think we're idiots because the app takes you 1 mile out of the way, and tells you that you've arrived. Thankfully there are backup nav systems you can use. If a customer says this is a reoccuring problem; I always advise them to write in the directions box, "use other navigation system" as a tip off that you'll end up in the wrong place.

More than once it went down as I was blocks away from the delivery point. Having to restart the app, your phone, etc. takes time. Support is absolutely useless. They always blame issues on, "a bad signal or you not contacting the customer". Well, you can't contact them IF THE APP IS DOWN. Also, I only dash in the city or large suburbs with 4 bars minimum. Trust me, it's the app.

Another thing customers don't know, is that the app hides tips from drivers. You can tip $10, but it will only show us $6.75 which is base pay of $2.25 in my area, and a $4.50 tip. You literally will not see it was a $10 tip until after delivery. This explains why a lot of food is not picked up right after the order is placed. For some drivers, the mileage is too much for $6.75 and they decline not knowing they could be making double shown.

Every order that I have ever placed through this company has been late, or canceled. They always give coupons for future purchases, why would I wanna purchase through them again! Send refunds!

It's getting worse and worse it seems like door dash don't screen these merchants I'm still getting food not stapled in a bag and drinks just with a top if the driver wanted a sip they could do this and the drivers retaliate if they see you don't tip. I've decided to let door dash go they can be fair about refunding but it works better for them if it's in door dash credits. They will only refund after so many times so let's say if I get a credit for a bad hot dog today and I order using credits get a bad taco they may give you a credit but let's say if you get a bad burger they will tell you no but ask for a supervisor which the agents hate to contact out of fear you will usually get credit no one has money to waste these days or food to throw away because the merchant didn't prepare it correctly. My advice go for the mom and pop businesses especially with Mexican food if they are new they put love into it stay away from Panda Express /Burger King better to go in person don't order late at night they put no heart into the food. Best advice cook your own food too much money to pay for mediocre food that's not worth it.

Wow that's crazy a score of 1.4 and they haven't fixed their problems. Just like thousands of other people my food came cold and there is no recourse to that. If you're going to offer a service to deliver hot food then there should be some type of implemented plan to get the food to the people at least warm. I understand that they have to travel and sometimes the food sits at the store waiting for the driver to get there but if you're gonna offer a service then you have to figure out a way to satisfy your customers. I guess it's my fault right because I was feeling a little bit lazy that day I guess I have to just go and get my own food from now on isn't it funny how when I get my own food and bring it home it's still nice and hot. And I don't have to pay a delivery fee and tip a person that doesn't get my food here hot. Well just had to leave a review of the awful service. I guess I'll never use this place again they don't even offer any kind of compensation whatsoever$35 not very well spent.

I have ordered from two different restaurants that use door dash as their delivery service. Now I see why I do not have an account with door dash. The first time the order arrived 30 minutes later than the estimated time that was given, and my food was cold, plus they forgot our drinks. Today I ordered (I didn't even know door dash was going to deliver or I would have canceled) I was told it would take an hour due to a large order (that is understandable) but I called the store twice first time I was told the order was on it's way. Called back just to find out door dash delivered the order (mind you I asked to be called once they arrived, didn't get a call) they delivered my food to a random person, and didn't even bother to call to notify me that the order was here.

I swear if you have a choice DO NOT USE DOOR DASH!