Doordash

Customer service was a nightmare, tried to be patient but the didnt understand what i was saying and you can only go around so many circles before you give up

The last straw has been stacked orders that result in drivers going an hour out of the way, on multiple occasions, to deliver other orders before mine, even if I'm ordering from a place that is 10 minutes drive from my home. All I'm asking for is either transparency in letting me know when the order's placed that it will be stacked and/or the option to pay more to not have my order stacked with others. As is, I make sure to tip higher on these smaller orders, but it's moot when the drivers aren't allowed to know that before accepting the order. Maybe if they were transparent with drivers regarding tips in the first place, drivers would willing take the smaller fast food orders and they wouldn't have to bundle them to get drivers to bite. They're making things untenable for both drivers and customers with their current system. I'm just done at this point. If you must order through them and are ordering something cheap, don't bother with french fries or frozen items. The odds are increasingly good that neither of those things will arrive at your doorstep in an edible state.

For poor souls who NEED employment, do NOT apply to this hard to comprehend little scam they have going here. I applied. Took days to go the next step on the app that needed to be down loaded on your phone. Once I could enter my banking information (so I could get paid.), I was ready to dash. But how? ALL the bloody texts came through with dash now to a store named. NO address! No other information. When I try to text back, I get that it was given to another dasher. I need to restart my app (or browser?). Two days of this crap! Just a store name. Nothing else (and I know my small city. Meaning I know what stores we have and those that deliver.) Just wasted all morning with chat with them not understanding me (or being at all helpful)! And to CALL a support number. Why? If chat doesn't understand me on how to get started, surly someone on the phone won't be helpful either. So enraged and in a foul mood, I removed the damn app. Who needs this hard to understand grief? DO NOT APPLY! Commercial is EXTREMELY misleading!

For 2 years I have ordered door dash. Each have all been wrong. I want my money back. I'm handicapped no sympathy please. I would not use door dash if could drive. Done

I ORDERED A LARGE LUNCH FOR MY DEPARTMENT. I ORDERED ONLINE AND EARLY ENOUGH THAT THE FOOD WOULD HAVE ENOUGH TIME TO BE PREPARED. CALVIN S CAME INTO THE RECEPTION AREA WITH 1 SMALL BAG OF FOOD. HE WAS RUDE. OUR ORDER WAS NEVER DELIVERED. I SPENT ALMOST $200 FOR OUR LUNCH AND NEVER GOT IT. HAD TO CALL PANERA AND HAVE THEM REMAKE OUR ORDER. TOLD THEM TO TAKE OUT THE TIP HA! AND THE DELIVERY FEE

Use any other food delivery service because this one frequently gets your orders wrong. And when they do, they will not refund your money for the missing food items. Also, they do not have a legitimate reason you are not refunded, they will blame it on their "system". So no food, no refund, very upset customer, and will no longer be using their services because they DO NOT PUT THE CUSTOMER FIRST. Save yourself the hassle and use another app.

Worst ordering/delivery service ever! 90% of orders are wrong. At first, it looks okay because you can automatically get credits when you report issues. Then they start saying it has to be reviewed. IF you hear from customer service, they say, "we are unable to issue credits due to your account history." The first time this happened I had received a completely wrong order. Only 1 item matched my order. They don't care. I ordered about 10 times total because I had some credits or they were offering free delivery.
After referring a friend and neither of us receiving any credits after several orders (it was supposed to be $20 each), I complained again. At first, they just told me where I could find the referrals in my account. I kept retelling them what the issue was and that neither of us had received credits. Then they said the referral's first order wasn't over $10. I told them it didn't state anywhere that the 1st order had to be over $10. Just that the credits would be issued after an order of $10 or more. After more back and forth, they said one of us had violated their terms. No explanation. I asked what was violated. No response.
I'm done with these cheats and scammers. Stay far away! They don't give a crap about customers. Use ANY other service!

Wow... first order was fine. Second order was so late it spilled into a meeting at work. Order three was fine, I mistakenly thought I didn't get an item... got a partial credit. Realized my mistake, offered them to take the credit back. Order four the guy claimed he didn'thave My exact address and instructions, then they mixed up the order. The offered me another credit which I refused, then explained I wouldn't use the service again... so I didn't need a credit on my account. I was Told I'd get a call to sort out the issues... never happened. Got a form email to which I called them out on. They... cherry on top... Iwas told Icomplained to much so I wasn't getting a credit I already turned down. Please explain to me how this works as a business model.